Reactor Beverages Limited is a Nigerian company that manufactures natural healthy non-alcoholic functional beverages. We produce quality beverages using the finest natural ingredients to meet high quality standards. We are committed to excellence and quality service delivery to our customers and consumers.
We are recruiting to fill the position below:
Job Title: Logistics Manager
Location: Lagos
Job Description
- We are looking for a reliable logistics manager to be responsible for the overall supply chain management. Logistics manager responsibilities include organizing and monitoring storage and distribution of goods.
- The goal is to manage the entire order cycle so as to enhance business development and ensure sustainability and customer satisfaction.
Responsibilities
- Strategically plan and manage logistics, warehouse, transportation and customer services
- Direct, optimize and coordinate full order cycle
- Liaise and negotiate with suppliers, manufacturers, retailers and consumers
- Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
- Arrange warehouse, catalog goods, plan routes and process shipments
- Resolve any arising problems or complaints
- Supervise, coach and train warehouse workforce
- Meet cost, productivity, accuracy and timeliness targets
- Maintain metrics and analyze data to assess performance and implement improvements
- Comply with laws, regulations and ISO requirements
Requirements
- Proven working experience as a logistics manager
- Record of successful distribution and logistics management
- Demonstrable ability to lead and manage staff
- Proficient in standard logistics software
- Excellent analytical, problem solving and organisational skills
- Ability to work independently and handle multiple projects
- HND in Business Administration, Logistics or Supply Chain
Job Title: Customer Service Manager
Location: Lagos
Job Description
- We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
- The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Requirements
- Proven working experience as a customer service manager, retail manager or assistant manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Business Administration or related field
Responsibilities
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
Job Title: Front Desk Manager
Location: Lagos
Job Description
- We are looking for a Front Desk Manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome
- You will also coordinate all front desk activities, including calls, reservations and guests services.
- As a Front Office Manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team
- Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
- Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
Responsibilities
- Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
- Train, supervise and support office staff, including receptionists, security guards and call center agents
- Schedule shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Keep updated records of office expenses and costs
- Ensure company’s policies and security requirements are met
Requirements
- HND in any related field; additional certification is a plus
- Proven work experience as a Front Desk Manager or Reception manager
- Hands on experience with office machines (e.g. fax machines and printers)
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in English (oral and written)
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills.
Remuneration
- Very attractive
Deadline: 30th October, 2018.
How to Apply
Interested and qualified candidates should send their CV’s and Cover Letter to: recruitment@reactorbeveragesltd.com.ng
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