ARM is a leading group of companies situated in Nigeria with branches scattered across the country. ARM Life is the insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non bank financial services firms in Nigeria with a focus on asset management of quoted equities and fixed income securities.
We are recruiting to fill the position below:
Job Title: Team Lead, Employer Management
Location: Abuja
Job Type: Full-Time
Job Summary
- To directly manage the employer management team within the relationship management team. Focus will be on operational efficiency, innovative thinking, database management and building a trusting and deeper knowledge with a view to deepening our relationship.
- This will be geared towards increasing our share of clients’ wallet and building a large referral network.
Principal Duties and Responsibilities
- Develop and champion strategies to deepen relationships with employers and Pension Desk Officers based on their peculiar segments and behavioral patterns.
- Develop strategies (based on a thorough understanding of the pension industry to grow the business and maintain the company’s leading position in the industry.
- Drive over-arching customer retention vision and strategy.
- Manage communication with employers and develop an employer engagement strategy. These initiatives includes, but are not limited to segmentation, campaign development and management.
- Continuous monitoring of developments in the macro-economic environment in general and in the financial service sector with a view to taking advantage of the emerging opportunities and minimize the potential threats to our business e.g. changes in clients’ needs and values, competitor activities, regulatory changes
- Creation of a SMART referral structure for the Employer management team.
Education Qualification
- Minimum – B.A (ED), B.A., B.Ed, B.Sc, HND, LLB, M.Sc, MBA.
- Preferred Years of Experience: 20 year(s).
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Team Member, Relationship Management
Locations: Kaduna/Kano and South-West
Job Summary
- To manage and maintain relationships with top tier Employers and HNIs by providing excellent service delivery, investment advice, innovative thinking, database management, while building a deeper knowledge of the Employers contact persons and HNIs. This will be geared towards increasing our share of clients’ wallet and building a large referral network.
Principal Duties and Responsibilities
Responsible for the following functions:
- Build and maintain strategic relationships with the top tier employers by having a deeply rooted relationship with liaison officers, HR Managers, Union executives and top executives.
- Regularly engagement of clients both RSA and Retirees.
- Encourage and foster new business ideas and innovations; Business Intelligence functions around existing clients and key industries.
- Develop a robust understanding of the various employers and their relevant industries, with the aim of providing excellent tailored services unique to them.
- Aggressively grow the market share in value (FUM) & numbers (RSA PINs).
- Drive comprehensive compliance to Pension Reform Act 2014 and PenCom regulation
- Organize periodic interactive sessions and presentations through physical visit and other communication channels.
- Track consistent monthly remittance of pension deductions by employers. Device means to reduce unfunded accounts and unprocessed monies for all employers
- Manage and grow relationships with State Pension Commissions and Institutional Clients.
- Active involvement and participation in BD and company-wide meetings/forums.
- Design and implement retention strategies for Employers, PDOs and key influencers.
- Continuous update of skills (marketing, investment management, analytical, relationship management and communication) through self-study, financial journals/magazines, internet and formal training programmes
- Maintaining a professional outlook and conduct at all times to project a positive image for ARM Pensions
- Work with supervisor to arrange formal introductions to Employers that will be assigned by sending letters to clients and arranging appointments
- Report weekly to supervisor on updates on achievements/ goals set on the score card
Daily Activities and Tasks:
- Managing existing Employer relationships
- Managing existing HNIs
- Sourcing new businesses from referrals and increase business
- Reviewing Employers’ profiles in a bid to create value adding initiatives.
- Working closely with other units to ensure Employers expectations are being met
- Maintain a professional outlook and conduct at all times to project a positive image for ARM Pensions
Competency and Skill Requirements
Required knowledge, skills and abilities:
- Good understanding of the Pension’s and financial industry at large
- Ability to listen actively and translate thoughts to action
- Highly developed Emotional Intelligence
- Strong presentation skills
- Excellent organisation and time management skills
- Good analytical and problem solving skills
- Ability to work in a team effectively.
- Deep analytical and problem solving experience; Familiarity with data tools
- Ability to handle multiple competing priorities in a fast-paced environment
- Ability to develop daily, weekly and monthly call plans
- Excellent team working and relationship management skills with the ability to manage cross-functional relationships across multiple levels and business units
- Highly organized and proactive with a strong attention to detail
- Excellent verbal/written communication skills with a “can do” attitude
- Strong proficient in all Microsoft Office programs, especially Microsoft Excel
Minimum Qualifications
- A University degree
- Minimum of one to four years of related experience relationship management and business development
- Excellent presentation, communication and interpersonal skills
Deadline: 1st November, 2018.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Sales Executive
Location: Nationwide
Job Type: Full-Time
Job Summary
- Profiling new clients and bringing in new business to the company while sourcing for EOI, AVC and having CIS presentations in organisations
Principal Duties and Responsibilities
- Opening and closing of new businesses.
- Sales of Additional Voluntary Contribution to clients alongside their RSA.
- Give client updates on the pension industry through one of our channel(s) such as the customer interactive session.
- To ensure that accounts opened are funded
- Registration of new clients and/ or staff of organizations.
- Processing of RSA form for timely generation of pins.
- Ensuring client satisfaction by listening to the needs of the client, proffering solutions immediately were available and building a good relationship for referrals.
Daily Activities and Tasks
- Prospect for new business and make ‘cold calls’ to establish relationship were necessary
- Schedule a list of organizations to visit for new recruits/staffs
- Enlist clients who are dissatisfied with their PFAs’ for transfer
- Resolve issues or challenges with pensions. e.g. Updates on mobile alert
- Follow up on remittance and channel to the appropriate unit
Minimum Qualifications
- A minimum of OND
- Excellent communication and interpersonal skills
- Excellent Negotiation skills
Required knowledge, skills and abilities:
- Good problem solving skill.
- Good analytical skill
- Good knowledge of Microsoft office suite
- Optimistic Attitude
Generic Skills:
- Team worker, interpersonal skills, commercial focus.
- Flair, energy and sustained capacity for hard and smart work
- Confident and Sociable
- Outstanding interpersonal, organizational and communication skills with very fluent English.
Supervisory Skills:
- The charisma to lead team members in achieving set objectives.
- Good relationship management skills
Deadline: 1st January, 2019 .
How To Apply
Interested and qualified candidates should:
Click here to apply online
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