Commercial Sales Officer Job Vacancy at Rimdinado International

Rimdinado International, requires the services of a qualified candidate to fill the position below:

Job Title: Commercial Sales Officer
Location: Abuja

Scope and General Purpose of Job

• Responsible for targeting new commercial, corporate and meetings & events business.
• The role will include sourcing and targeting viable clients to promote the Hotel and its products.
• The role holder will be expected to generate their own leads and present the products at the senior management level within target organizations.
• This is an autonomous role that will require a highly motivated individual with a hunger to achieve. Being part of the Team you will be given a good understanding of our brand vision, which, along with the rest of the team, you will make happen through our values and behaviours for each other, our guests and owners.
  

Responsibilities

• Record and deal with all customers’ comments in a positive manner and take appropriate follow up action, turning any negative customer experiences into positive ones.
• To maintain and adhere to Company policies and standards at all times.
• To generate volume, corporate and M&E sales through development of new accounts. This includes, but is not limited to, pro-active management of new M&E contacts to the Hotel, generating new leads for M&E sales, prospecting calls to new M&E leads.
• To identify and establish potential new sales opportunities for all Hotel products and respond positively to such opportunities.
• To ensure that timely, accurate and persuasive presentations are made to prospects.
• To host familiarization tours/visits/functions for maximum effectiveness
• To ensure a full understanding of the hotels sales budget for the year in order to drive business forward.
• Conduct research, telesales and prospecting projects for commercial, conference incentive, leisure and banqueting business.
• To have a good knowledge of all Hotel facilities, tariffs and rates in order they are sold to their best advantage.
• To develop a good knowledge of the local area and local competitors to enhance services provided to the guests.
• To create the right customer care attitude towards all clients demonstrating the ability to create rapport over the phone.
• Follow hotel strategies when handling enquiries to maximise occupancy and rooms profitability for accommodation & conference, ensuring a good understanding of departmental budgets/targets.
• To ensure relevant deposits are received when due and all event revenues are charged onto the correct accounts and all accounts are checked out accordingly.
• Attend and report in the weekly Sales Strategy meetings and attend departmental meetings as required.
• To undertake duties of work outside the normal weekly routine but within the overall scope of the position at the request of your line manager.
• Complete monthly owner’s report in the absence of the Director of Sales; reporting on all sales activities and outcomes for commercial, conference, incentive, leisure and banqueting sectors for the previous month and reporting on future activities for the forthcoming month for commercial, conference, incentive, leisure and banqueting sectors.
• Maximize all sales opportunities through research of accounts and upselling techniques
• Research and development of new business from market segments key to Hotel corporate, commercial and M&E business.
• Positively contribute to the sales activities within the Hotel
• Provide support, if needed, within the M&E Sales Department to maximize sales and limit any loss of opportunity
• Support the implementation and monitoring of all company marketing initiatives.
• Contribute to the implementation of the annual sales and marketing strategy
• To accurately record all customer enquiries and bookings, maintaining account files and records. Ensuring all trace calls are completed in a timely fashion
• To maintain accurate, up to date records and information to appropriate internal contacts, responding to requests in a timely manner
• Understanding Company requirements regarding health & safety policy, COSHH, fire and bomb procedures.
• To report any irregularities, defects or damage of equipment of facilities to Management immediately.
• To carry out any reasonable task as requested by Management.
• Account management of some corporate accounts (commercial and meetings & events). This includes, but is not limited to, pro-active management of the accounts, addressing any shortfalls appropriately, regular meetings and contact with all accounts, targeting new accounts as required, cross-selling Hotel products to all accounts.
• Pro-active agency (both commercial and conference) sales to deliver new business. This includes, but is not limited to, prospecting calls to agencies, site visits at agency offices, show rounds at the Hotel for agencies, hosting familiarity trips for agencies, account managing new agency accounts.
• To deliver the existing business development strategy to target new clients to the Hotel. This focuses on proactively seeking and securing new business opportunities to meet annual revenue targets.

Person Specification

• Excellent verbal and written communication skills
• Positive and professional attitude
• Accustomed to working in a busy, fast moving organization
• Ability to think fast to deliver solutions on day to day issues
• Organization and time management skills
• Efficient in using Microsoft office and computer applications
• Minimum 5 year’s experience within a sales role especially hotel services and product
• Proven track record within a sales environment
• Driven towards maximizing sales and meeting departmental budgets
• Ability to build strong rapport on the telephone
• Ability to engage colleagues and clients at all levels

How to Apply
Interested and qualified candidates should send their Resume with a one page cover letter to: rimdinado@gmail.com with “Commercial Sales Manager” as the subject of the mail.

Application Deadline 22nd October, 2018.