Customer Service Representative Jobs at Tetra Pak Nigeria

Tetra Pak – Which takes its name from the original tetrahedron-shaped cartons it developed – manufactures and markets food packaging containers, filling systems, and distribution equipment for industrial customers in more than 170 countries. Its coated-paperboard boxes are used to hold dry, wet, cold, and shelf-stable foods and beverages. The privately-owned company is the largest subsidiary of holding company Tetra Laval International.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

Job Description

• Tetra Pak Nigeria is looking for a Customer Service Representative based in Lagos, Nigeria, who will report to the Customer Service and Designer Manager.
• The successful candidate will Drive Order Management and Design handling operational performance within an assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities

Qualifications

• B.Sc Degree in Logistics, Supply Chain ,Social Science
• 3 years of experience as a Customer Service Representative
• Requires the ability to quickly gain a full understanding of customer operational needs
• Requires strong business communication skills at all levels and disciplines; both written and oral
• Requires a high degree of accuracy in collating, checking and analysing data and information
• Requires proficiency in MS office skills, with a working knowledge of relevant business systems (e.g. SAP R3)
• Able to maintain an eye for detail in a pressurised working environment whilst maintaining consistency and courtesy
• Able to manage multiple tasks while demonstrating time management/prioritisation skills
• Able to understand and work within defined processes
• Able to effectively negotiate solutions to sales and operational planning issues
• Able to work in a matrix organisation aligned to account teams and specialist functions
• Able to demonstrate a flexible working attitude
• Able to work effectively in a team environment

Key Responsibilities
Secure OFPM execution:

• Secures supply chain PM / AM order fulfillment: Order management, design administration, invoicing, claim administration, logistics.
• Synergy with internal functions: planning, logistics, additional material, marketing, technical service to secure smooth order handling  always lead to increase productivity.
• Perform Sales forecast End User role

Drive continuous improvement:

• Participate in WCM teams to identify process and tools productivity opportunities (office , supply chain pillars)
• Seek for process and system automation opportunities
• Increased overall productivity in front-office processes
• Focused KPI´s

Deadline: 2nd October, 2018.

How to Apply
Interested and qualified candidates should:
Click here to apply online