The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services – Nigeria’s Leading Equipment Leasing and Financial Intermediary Company, Concept Nova – Bespoke Enterprise Software Development Company, Percy Aitkins – Bureau De Change.
We are recruiting to fill the position below:
Job Title: Senior Financial Accountant
Location: Lagos
Reporting to the CFO.
Responsibilities
- Leads the company’s financial accounting, reporting and control activities; ensuring they are carried out efficiently and line with best practice and statutory requirements.
- To provide accurate and timely financial services including setting monthly budgets, forecasts, cash flow analysis, management and financial accounts and advice support inform decision making at all level.
- To manage the annual audit process in conjunction with the appointed external auditors to ensure statutory accounts are produced within the required timelines.
- Monitors financial performance by measuring and analyzing results; initiating corrective actions, minimizing the impact of the variances.
- Coordinates and ensures regular ALCO Meetings and following up on matters arising from such meetings.
- Develop and document business processes and accounting policies to maintain and strengthen internal controls.
- Ensure timely preparation and rendition of Audited Financial Statements (AFS) and the timely filing of the AFS with the relevant statutory agencies.
- Responsible for month-end and year-end accounting period close of process and monthly trial balance review to ensure integrity and correctness of the company’s accounting records.
- Coordinates the preparation and renditions of statutory returns and compliance within the statutory provisions.
- Ensures Quality Control over financial transactions and financial reporting by ensuring timely trial balance review, preparation of schedules to accounts and bank reconciliation reports.
- Develops annual operating budgets as well as all project budgets and oversees them.
- Manage and comply with Local, State and Federal Government statutory requirements and tax filings.
- Perform other duties as assigned by Management.
Requirements
- In-depth knowledge of accounting principles, laws and best practices.
- Professional membership of ICAN, ACCA etc.
- Minimum of 5 years post qualification experience.
- Solid knowledge of financial analysis and forecasting.
- An analytical mind with strategic abilities.
- Excellent organizational and leadership skills.
- Outstanding communication skills.
- B.Sc/BA in Accounting, Finance and related courses.
- M.Sc/MBA is a plus.
Job Title: Client Experience Manager
Location: Lagos
Job Summary
- Drive premium service delivery to both external and internal customers by providing exceptional customer experience through the development and implementation of consistent policies and processes.
- Provide leadership and support to client experience executives across the group, ensuring compliance with customer service standards.
Job Responsibilities
- Develop and maintain positive relationship with internal and external customers.
- Develop and implement customer service policies, processes and standards for enhanced customer experience
- Develop and implement strategies for effective customer engagement that would enhance customer loyalty
- Ensure all customer service activities support and strengthen the strategic objectives of the organization
- Analyze customer service related information and identify opportunities to improve customer service.
- Ensure delivery of consistent customer service delivery in line with established service standards
- Ensure timely and cost effective service delivery outcomes to all customers.
- Provide customer service personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently
- Work closely with all stakeholders and operational teams to resolve service issues.
- Ensure all customer interactions are properly documented by client experience executives
- Provide resolution to escalated complaints, following up with all stakeholders to effect resolution
- Develop strong relationships with existing customers through ongoing review of customer service processes and requirements for consistent high service levels
- Drive customer retention through repeat businesses & create opportunities to upsell /cross sell referrals
- Develop and measure key performance indicators to determine and improve the effectiveness of all customer service activities
- Interview, select, coach, train, instruct, manage, and appraise the performance of associated customer service personnel and mentor team members
- Provide customer service personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently
- Prepare or oversee the preparation of reports and statistics related to the customer service function for all stakeholders
Educational Qualification & Functional/Technical Skill or Certification
- University Degree in Business Administration, Marketing or a related field
- Proficiency in Microsoft office, including ability to analyze data & prepare reports
- Knowledge in developing SOPs and Call Scripts
Relevant Experience (Type of experience and minimum number of years):
- 3-5 years relevant experience in Customer Service or marketing function
- Experience in supervising or managing sales or client experience teams
- Relevant industry experience gives added advantage
- Knowledge of customer service best practice & standards
Personality Profile:
- Decision making, Monitoring, Active Listening, Self-Awareness, Pro-active, Time Management, Critical Thinking, Coordination.
How To Apply
Interested and qualified candidates should send their CV’s urgently to: careers@conceptgroup-ng.com
Application Deadline 26th October, 2018.
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