Nielsen Company is a global leader in measurement and information and we believe in providing our clients with a precise understanding of the consumer. We give insights into what consumers buy and watch to a multitude of our clients including Unilever, Procter & Gamble, Google, Diageo, Coca Cola and others.
We are recruiting to fill the vacant position below:
Job Title: Senior Manager, Client Service – Retail Measurement Services
Ref Id: 28195
Location: Lagos
Job Type: Regular
Hiring Manager Name: Gerard Nooy
Recruiter Name: Oluwadamilola Adeyinka
Job Summary/Description
- Responsible for delivery of quality service on premium accounts in order to achieve the set financial objectives and other operational performance indicators.
Client Management:
- Maximize client satisfaction by driving the following actions, basis core RMS and related solutions:-
- Share value-added analyses through industry / macro analyses
- Integrate findings from other Nielsen solutions to provide a comprehensive perspective to the client
- Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
- Identify and recommend enhanced and new services that answer clients’ business needs
- Build and maintain ongoing relationships with the identified key persons within client organization through regular face-to-face interactions
- Manage queries and special requests
- Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
- Provide insights and actionable recommendations in business review meetings
Financial Management:
- Meet quarterly revenue and collections objectives for the account
- Ensure timely closure of costing, contracts and delivery
- Identify opportunities to penetrate more Nielsen solutions with the client to maximize client impact and Nielsen revenue.
- Contribute to overall team plan by generating revenue and or cost saving initiatives
Functional / Technical:
- Maintain an accurate and up-to-date knowledge on research techniques and applications
- Provide value-added analyses and respond to special requests
- Manage data quality issues by overseeing data inquiry process
- Recommend improvements in work processes within area of responsibility
People Management:
- Conduct quarterly performance reviews, along with team leader, to provide constructive feedback to team members
- Invest behind training team members and enhancing their analytical and presentation skills
Requirements/Experience
- BA / B.Sc Required (MBA desirable)
- 6 to 10 years’ experience in FMCG / Service / Retail industry
- Demonstrated ability to lead client relationship
- Excellent Analytical skills
- Demonstrated thought leadership ability
- Strong Business Development experience
- Effective writing skills
- Proven ability to lead a multi- functional team
- Ability to communicate clearly to Senior Management.
Method of Application
Interested and qualified candidates should:
Click here to apply online
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