Graduate Ethics Line Operator Job at KPMG Nigeria, 5th Nov., 2018

KPMG Professional Services is the KPMG member firm in Nigeria. The partners and people have been operating in Nigeria since 1978, providing multidisciplinary professional services to both local and international organizations within the Nigerian business community. Our vision is to build and sustain our reputation as the best firm to work with by ensuring our people, clients and communities achieve their full potential. At KPMG, we are committed to working with our clients to cut through complexities of the business world – finding solutions and adding value.

We are recruiting to fill the position below:

Job Title: Ethics Line Operator

Location: Lagos
Engagement Type: Graduate Hire

Roles and Responsibilities

• Handle customer inquiries/complaints via telephone, email or website
• Document client call enquiry/complaint in relevant call reporting templates
• Prepare a summary report of complaints made to clients on a monthly basis
• Prepare and/or update relevant clients files on a timely basis
• Keep track of and communicate the subscription expiry date tracker to the managers on a monthly basis
• Perform trend analysis of surveys conducted during whistle blowing awareness sessions
• Perform trend analysis of complaints received on a quarterly basis
• Work with the marketing department to prepare new sample awareness posters when required
• Prepare a weekly catalogue of fraud.
• Perform research and gather intelligence on whistleblowing happenings around the world

Quality & Risk Management Review:

• Perform monthly mock QP review on selected and agreed files
• Follow-up with the relevant team lead/managers to obtain the files to be reviewed
• Submit monthly reports on files reviewed
• Document and discuss areas of non-compliance with the relevant managers

Corporate Intelligence:

• Conduct research on individuals and entities as directed by the relevant manager
• Conduct research on individuals and entities using information on KPMG subscribed databases
• Evidence gathering and filing in respect of research conducted above
• Write a report in Microsoft Word format detailing the results of the research conducted above
• Make quarterly presentations on learnings from research conducted above
• Understand and interpret CAC search reports
• Maintain a record of all CAC searches conducted by KPMG forensic

Educational Qualification

• Minimum of second class lower in any field of study

Skills and competence requirements:

• Verbal communication skills
• Interviewing skills
• Attention to details
• Report writing
• Proficiency in more than one language (i.e. English and another language e.g. French, Hausa, Yoruba or Igbo) will be an added advantage

How to Apply
Interested and qualified candidates should:
Click here to apply online