Aldelia Group – Our client, an international financial service company is currently looking to fill the position below for one of it’s subsidiaries:
Job Title: Head of Operations – Banking
Location: Lagos
Job Summary
- The Head, Operations is responsible for driving and nurturing an environment of operational excellence and continuous process improvement.
- Ensures all processes and transactions are executed correctly, minimizing risk and maximizing quality of service.
- He/she identifies and maps all operational processes, measures and analyzes performance, and monitors and strengthens controls to reduce risk
Required Qualifications and Experience
- A Bachelor of Science Degree in Business/Finance, Economics, Business Informatics, Information Management or any related course
- Minimum of 8 -10 years experience in a Financial Service Company
- A post graduate Degree highly desirable
- Extensive relevant experience with reputable organizations (Banking or Fintech)
Skills and Competency Requirements:
- Knowledge of consumer finance procedures and policies
- Ability to translate regulatory requirements into operational plans and actions
- Good understanding of operational risk analysis
- Strong technical and analytical skills to diagnose issues, identify trends, perform root cause analysis and articulate problem scope
- Track record of leading multiple time-sensitive initiatives simultaneously and supporting cross-functional teams
- Proven record of balancing risk and making sound decisions while achieving business goals
- Good interpersonal, leadership and team management skills
- Good project management and organizational skills
- Passionate, self-motivated and driven
- Innovative, ability to think outside the box.
Key Responsibilities and Duties
- Steer operational process improvement projects with full ownership and responsibility including project management and communication with all internal stakeholders
- Identify and mitigate/eliminate existing inefficiencies, operational issues and risks
- Implement quality assurance measures to improve business monitoring
- Ensure effective documentation, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service
- Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the company’s exposure to fraud and losses
- Ensure compliance with regulatory requirements relating to the company’s operations
- Steer operational process improvement projects with full ownership and responsibility including project management and communication with all internal stakeholders
- Implement quality assurance measures to improve business monitoring
- Identify and mitigate/eliminate existing inefficiencies, operational issues and risks
- Design and implement systems, processes and procedures to facilitate smooth functioning of the entire operations
- Manage the company’s operational risk exposure by supporting the business to identify areas of operational risk exposure and by developing and implementing corrective action
- Ensure that technical and operational procedures and business continuity plans are maintained regularly
- Develop new and improved service delivery channels which meet customer’s needs
- Implement a Management Information System (MIS) that will enable continuous tracking of the department’s performance, monitoring of customer satisfaction and provision of management reports
- Provide team leadership and development through mentoring, manpower planning and skill set development
Deadline: 23rd November, 2018.
How to Apply
Interested and qualified candidates should send their CV to: boluwatife.akinyemi@aldelia.com
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