Job Vacanciesnat Flarelink Consultancy Limited, 21st November, 2018

Flarelink Consultancy Limited is recruiting to fill the position below:

Job Title: Reservation and Ticketing Officer

Location: Oyo

Expected Duties and Responsibilities

• Arranges reservations and routing for passengers at request of Ticket Agent.
• Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
• Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. Explain regulations, policies, or procedures.
• Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa…

Requirements

• Computer proficiency
• Data entry experience
• Working knowledge of office equipment, such as copiers, scanners
• Knowledge of Global Distribution System (GDS), Amadeus, safers etc
• Good knowledge of travel software:
• Business to Business and Business to Consumer (B2B & B2C), Central reservation system (CRS), Customer relationship management (CRM),
• Knowledge of the industry
• Good marketing and communication skills
• B.Sc./B.A/HND in any field.
• Minimum of 2 years work experience

Job Title: Customer Support Representative

Location: Oyo

Job Description
Managing customers communications is the chief responsibility of a Customer Support Representative . These professionals interact directly with potential, new and existing clients. They work to provide quality customer service, while increasing the company’s revenues through increased sales. Customer Support Representative usually performs many of the following tasks:

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Assist with placement of orders, and services exchange where possible
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Handle client complaint
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell services

Requirements and Skills

• Computer proficiency
• Oral and written communication, listening skills, phone skills, documentation skills
• Data entry experience
• Working knowledge of office equipment, such as copiers, scanners
• Knowledge of Microsoft (Word, power point, excel, outlook etc
• Knowledge of the industry
• Good marketing and communication
• B.Sc./B. A/HND in English Language or Secretarial Study or other field.
• Minimum of 2 years work experience.

Job Title: Travel Advisor

Location: Oyo

Job Description
Travel Advisor meet with clients to discuss and learn about their travel requirements. They are responsible for advising clients about suitable travel options in accordance with their needs, wants and capabilities. In addition, they help them plan trips to domestic or international destinations, tours, accommodation, transport, insurance and fares and following task:

• Research, explore and study different travel destination options
• Research destination and travel prices, customs, weather conditions, reviews etc.
• Research and study clients’ specifications and wishes
• Interview all clients and deal with all applications face to face and by post to ensure that the client is suitable
• Oversee the completion of all relevant visa and immigration documents and ensure that they are received within the time limit set by the government
• Ensure that all the information provided by the client is accurate and correct, preparing and checking all legal documents
• Provide guidance and assistant for all classes of Visas, require documentation and travel arrangement
• Complete online visa application and make documents arrangement for visa application submission
• Prepare and familiar client with possible visa application interview requirement.
• Suggest suitable travel options that best suite clients’ needs
• Plan and organize travels
• Book tickets, reserve accommodation, organize rental transportation
• Inform clients and provide useful travel material such as guides, maps and event programs
• Build and maintain relationships with clients
• Understanding and meeting customers’ needs
• Using your geographical knowledge to help customers find a suitable package holiday or plan independent travel
• Making bookings and payments using online computer systems
• Advising customers about passports, insurance, visas, vaccinations, tours and vehicle hire
• Meeting sales targets
• Keeping up to date with developments in the travel industry
• Familiar with Top world countries Visa and Immigration requirement
• Familiar and understand each country Visa application requirement and class of visa
• Be familiar with VFS Global service charges
• Be familiar with each countries Visa application fee and booking procedure
• Maintain customers personal information with due diligently and professional manner
• Interact with customer to determine intent of travelling and return
• On hand experience on online research and booking website for flights, Hotel and international tour packages
• Mark up difference countries flag pattern and color
• To understand world Map and geographical location

Requirements and Skills

• Computer proficiency
• Oral and written communication, listening skills, phone skills, documentation skills
• Data entry experience
• Knowledge of Global Distribution System (GDS), Amadeus, safers etc
• Good knowledge of travel software: Business to Business and Business to Consumer (B2B & B2C), Central reservation system (CRS), Customer relationship management (CRM),
• Working knowledge of office equipment, such as copiers, scanners
• Knowledge of Microsoft (Word, power point, excel, outlook etc
• Knowledge of the industry
• Good marketing and communication
• B.Sc./B. A/HND in any field
• Minimum of 4 years work experience

Deadline: 28th November, 2018.

How to Apply
Interested and qualified candidates should send their CV with position applied for as subject to: flarelinkconsultancy@gmail.com