Ongoing Recruitment in a Transportation and Logistic Firm, 5th Nov., 2018

ETAD Consult – Our client, a key player in the Transportation and Logistic sector is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

Job Brief

• We are looking for a customer-oriented service representative
• A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk
• Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary
• Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists
• They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Minimum of an OND holders
• Track record of over-achieving quota
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritizes, and manage time effectively.

Job Title: Accountant

Location: Lagos

Job Description

• Responsible for accounting system, maintenance of proper books and records, fulfilling statutory and management reporting requirement at the branch.
• Ensure compliance with company policies in the area of budget, manual, float, stock and credit / sales policy and report any violations of the company policies to Head Office to ensure adequate sanctions are applied
• Monitoring of stock movement as per company guide line and ensure that proper entries are passed.
• Undertake and monitor the financial and banking operations of branch and safeguard the company’s liquid assets.
• Preparation of weekly and monthly returns and to ensure it gets to Head Office as at when due.
• To ensure continuous reconciliation of all Head Office current accounts as related to cash, stock, expenses to ensure accuracy and completeness of all transactions.
• To keep computer system up and running safely.
• To co-ordinance with Area Sales Manager closely and provide all relevant information required for proper and timely management decision – making.
• To maintain fixed Asset register at the branch level.
• Timely rendition of Government dues.

Requirements

• He or she must hold a B.Sc or HND in Accounting
• 0-1 year experience
• The incumbent must be comfortable with accounting principles and excellent analytical skills
• Excellent written and verbal communication skills
• Strong research and analytical skills

Job Title: Data Analytics Intern

Location: Lagos

Job Description

• We are looking to recruit a Data Analytics Intern
• As a data analyst you will be responsible for complex data management within the production team, data sourcing and data quality.

Responsibilities

• Data and big data cross-analysis in order to identify cause/effect correlations and drive business decisions
• Working on websites: Keyword research, Content creation, Content implementation, Google Analytics and Google Tag Manager implementation
• Presentations: Research, Data collection
• Reporting: Data collection, Report creation, Data Analysis.

Education and Experience

• Bachelor’s Degree in a quantitative discipline (e.g., Statistics, Economics, Mathematics, Marketing Analytics) or significant relevant course work
• Knowledge of advanced MS Excel skills such as pivot tables, charts and creating complicated formulas,
• Proficient in MS Office applications such as MS Visio, MS Word and MS Power Point
• Experience with Google Analytics, Google Search Console or other SEO tools
• Ability to communicate complex quantitative analysis in a clear, precise, and actionable manner.

Skills and Competencies:

• Excellent analytical and quick-decision making skills
• Strong attention to detail with highly organized, advanced office skills
• Strong written and verbal communication skills
• Ability to learn new processes quickly.

Job Title: Operations Manager

Location: Lagos

Job Description

• Fully accountable for all daily operations with the primary focus on exceeding expectations for service quality
• Ensured day to day operations and targets are being achieved
• Clearly defined commercial risks and consideration of pricing strategy
• Manage contracts and projects as well as developing key initiatives to support growth
• Negotiate contracts for all clients and suppliers
• Estimation for the new tenders. Following the sales team
• Manage inventory of supplies, materials, pesticides and equipments
• Manage purchase requirements
• Brand development, marketing strategic planning
• Conduct assessments and propose improvements to methods, systems and procedures in areas such as operations, records management and communications;
• Implement Key Performance indicators against all service provided to clients
• Developed and implement Operational Procedure Manuals
• Develop, set and maintain productivity and quality standards
• Conduct Monthly Performance meetings with Staffs
• Supervision of daily scheduling of staff members according to clients appointments, as well as drivers routing for pick-ups and drops.
• Maintaining cleanliness and personal hygiene of all workers
• Mentoring the teams to ensure the achievement of KPIs
• Developed and implemented schedules
• Ensure Customer excellence and delivery of quality service
• Manage Customer and Vendor relations
• Attend clients meetings and resolve complaints.
• Periodical site visits to ensure quality are as per company standards.
• Establish and maintain relations with clients, suppliers

Qualifications

• Minimum of 4years working experience in job role and firm.
• B.Sc. / HND qualification.

Deadline: 7th December, 2018.

How to Apply
Interested and qualified candidates should send their CV to: employment@etadconsult.com.ng using the position as the subject of the e-mail.