Technical Account Manager Job at INTECH Process Automation Nigeria

INTECH is a global medium sized engineered automation solutions provider to the hydrocarbon and other process industries. Product range is diverse and in line with customer needs. Company has been operating over 25 years, mature business processes are in place, and current operations exist in over 10 countries.

We are recruiting to fill the position below:

Job Title: Technical Account Manager

Location: Nigeria

Job Description
Following are the key deliverables besides other deliverables as assigned by the management for the said role:
Commercial:

• Profit & Loss:
  • Completely responsible for the Profit and Loss of the project
  • Creatively increase project profitability, reporting, compliance and ensure visibility
• Invoicing & Contract (Customer):
  • Understand and conform to all contractual (commercial and technical) requirements of the project
  • Ensure timely and accurate Invoicing to client and receipt of payments
• Procurement:
  • Manage/Facilitate project procurement and find creative technical solutions to beat project budgets liaising with central procurement department
  • Ensure proper administration and closure of contracts with sellers.
  • Have adequate knowledge on INTECH’s procurement / material handling processes
  • Perform cost estimation, budgeting and cost control
  • Ensure timely payment to vendors/suppliers
• Business Development:
  • Responsible for watching for Company’s interest and asking for fair Change Orders, when appropriate.
  • Target repeat business from existing customers without bidding process through good business relationship and quality of work
  • Support sales team with Site Surveys, preparing & presenting technical solutions to customs
  • Building customer relationship by providing support and meeting expectations.

Technical Planning:

• Apply planning, execution, monitoring and control processes, defined or adopted by the organization (INTECH), to project’s integration, scope, time, cost, quality, human resource, communication, risk and procurement management.
• Study specifications and establish detailed understanding about project scope
• Apply scope verification and scope control during the execution of project
• Prepare project plan/schedule using tools and processes adopted by the company and manage it during the execution of project
• Identify all project risks as early as possible in project execution, and mitigate those risks in conjunction with Engineering Manager
• Plan and coordinate the “Kick-Off meeting”
• Ensure optimal utilization of resources assigned to the project
• Lead team to perform clean sheet design of project scope
• Lead “Factory Acceptance Testing(FAT)” and guide engineers to set up and execute FAT
• Provide technical guidance for a global execution team on all projects
• Travel to project sites, as and when required
• Perform project closure

Communication:

• Establish communication requirement among project stakeholders.
• Provide adequate project performance/progress reports to organization’s (INTECH) management and customer/End User/project stakeholders as agreed in communication requirement.

Customer Satisfaction:

• Responsible for complete customer satisfaction (as a minimum) and customer elation (at best)
• Responsible for Customer / End User’s complaints and feedback

Human Resource:

Plan project human resource, acquire the project team, develop (HRD) and manage resource effectively and efficiently:

• Direct project lead and engineers and distribute work load
• Ensure safety of project teams
• Ensure project bonuses are disbursed to the team members in time

QMS:

• Observe Company Quality Management System (QMS) requirements
• Develop project quality plan and perform quality assurance and quality control

Corporate:

• Ensure visibility of project man-hour usage, invoicing and progress to the management

QHSE:

• Ensure Compliance to Company Quality Management System requirements based on ISO 9001: 2008 Standard.
• Ensure requirements of CSIA (Control System Integrators Association) Standard are being complied in respective domain.
• Ensure INTECH HSE Standards and Client HSE Standards are compiled to during Project Execution Cycle.

IT Support:

• Monitor IT infrastructure performance & Health
• Report problems and coordinate with IT administrator to resolve the issues
• Facilitate hardware replacement/Installation requested by IT Administrator
• Liaison with ISP (DOPC) to report/resolve services issues
• Manage ISP Billing & Payments
• IT equipment management (Hardware + Software)
• IT inventory management
• Data backup management
• Issues related to client machines shall be reported/coordinated by user of the machine using IT help desk

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Qualification:

• BS / MS degree in Electrical, Electronics or Mechatronics Engineering
• Professional Experience:  7+ Years

Soft Skills & Other Attributes:

• Team Management Experience is a ‘Must’
• Interpersonal and Peoples Skills
• Fluent English Communication Skills
• Decision Making Skills
• Can-Do & Positive Attitude
• Team Worker

How to Apply
Interested and qualified candidates should:
Click here to apply online