HealthPlus Limited – Our sister company, CasaBella Beauty, is a one-stop store for beauty and grooming solutions for men and women. CasaBella International was incorporated in 2008 and became the exclusive distributor for Revlon in Nigeria. The first CasaBella store opened in Lagos in 2010 and today, CasaBella Beauty is the fastest-growing retailer of beauty supplies in West Africa.
We are recruiting to fill the position below:
Job Title: Beauty Advisor
Reference #: HP/RODM/18
Location: Uvwie, Delta
Contract Type: Permanent
Job Functions
- Administration, Advertising, Advisory, Communications, Inventory, Management, Marketing, Retail, Sales, Strategic Communication.
- Industries: Admin, Office & Support, Advertising, Bookkeeping, Ecommerce, Fmcg (Fast Moving Consumer Goods Sector), Health / Fitness / Beauty, Pharmaceutical / Medical / Healthcare / Hygiene, Public Relations / Communications / Journalism / Media & Promotions, Retail, Sales, Supply Chain, Telecommunications
Specification
- Reporting to the Branch Manager/Senior Beauty Advisors
- Advising customers on the use of grooming, beauty products and accessories
- Recommending facial, Hair and other body treatments using our specialized products and techniques
- Carrying out Make-Overs for prospective customers
- Helping your client improve his or her personal appearance
- Ensuring adequate inventory control including the use of make – up and other beauty products and accessories
- Ensuring Excellent merchandising of stock
- Submitting periodic reports as assigned
- Faithfully discharging all duties according to laid down standard operating procedures (SOP’s) to ensure smooth running of the business
- Performing any other responsibility as assigned by the Branch Manager
Requirements
- Minimum of 3 years work experience
- Good interpersonal and communication skills.
- Friendly and matured disposition
- Good customer satisfaction skills
- A good working knowledge of Microsoft packages
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Service Delivery Analyst
Reference #: HP/CT/SDA
Location: Lagos
Contract Type: Permanent
Job Functions
- Analysis, Communications, Data Analysis, Data Capturing, Information Technology, Investigation & Compliance, Process Development, Research and Development, Retail, Strategic Communication,Technical
- Industries: IT – Information Technology, Research, Retail
Job Descriptions
- The Service Delivery Analyst is responsible for identifying & implementing opportunities that improve service delivery within HealthPlus and augment the development of a service excellence mindset within the organization.
Specifications:
- Define measurement metrics for customer surveys and mystery shopping
- Implement CSAT surveys
- Implement mystery shopping program
- Implement internal Service Level Agreement (SLA) program
- Collate, analyse and report on HealthPlus’ service performance across its touch points based on pre- defined service metrics
- Generate reports & provide actionable insights from the data obtained from the mystery shopping exercise and other surveys
- Track the implementation of recommendations from the Mystery shopping
- Develop comprehensive customer analytics across the HealthPlus to gain awareness on customer preferences
- Continuously improve on service metrics and measurement tools (questionnaires) based on evolving customer expectations and organizational priorities
- Active mystery shopper program
- Improved mystery shopper ratings
- Accuracy, completeness and reliability of reports generated
Requirements
- First Degree in any Technical field, a Master’s degree is an added advantage
- 4 years or more covering a range of service functional areas
- Analytical skills
- Attention to details
- Excellent report writing & presentation skills
- Ability to multitask
- IT Savvy
- Knowledge of survey monkey, google form/docs and renowned data gathering as well as business intelligence tools
- Knowledge of MS Office Suite (Word, Excel, PowerPoint, Visio, SharePoint, Project, Outlook)
- Ability to communicate effectively with staff at all levels and third parties
- Customer Focused
- Process Driven
- Result Oriented
- Team spirited
How to Apply
Interested and qualified candidates should:
Click here to apply online
Salary
Market Related.
Deadline: 31st December, 2018.
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