Jobs at PAS Solar Limited -Delta, Akwa Ibom, Cross River, Bayelsa, Rivers

PAS Solar Limited is a solar energy company providing Electricity to Off-Grid customers for an affordable monthly fee.

We are recruiting to fill the position of:

 

Job Title: Retail Supervisor

Locations: South – South Region (Delta, Akwa Ibom, Cross River, Bayelsa, and Rivers)
Reports To: Retail Area Manager
Support: Retail Area Manager/Regional Manager/Shop Manager/Lead Technician & Customer Care.
Slots: 5

General Summary

• As a Retail Sales Supervisor you have an opportunity to challenge yourself and help others achieve their maximum sales potential
• You are the face of PAS SOLAR’s brand to our customers as such, you embodied our image. You will generate lead sales and perform sales activities in assigned area
• You will lead sales agent team and provide leadership towards the achievement of maximum profitability and growth in line with company vision and values
• You will establish plans and strategies with the Regional Area Manager on methods of expanding customer base in the marketing area and contribute to the development of training and sales programs for clients
• You will drive sales/profits, minimizing losses, and motivating outlet sales agents on result-oriented performance.

Essential Competencies, Duties and Responsibilities (Including but not limited to)

Functional Success Factors
Delivers Business Results:

• Manages daily sales operations to deliver an outstanding outlet experience and improving customer loyalty and strengthens PAS SOLAR’s brand.
• Acts as a subject matter expert by providing ongoing training and awareness of PAS SOLAR’s products, services and promotions to customers.
• Strategic planner with strong ability to generate sales lead, conduct proper follow-up and engage potential customers.
• Ability to develop action plans for sales agents and provide directives on “how” to generate prospects and penetrate new markets.
• Self-driven and results-oriented with a clear business focus and ability to help sales agents.
• Maximize sales agent productivity and ensure consistent compliance with the execution of all company policy and procedures while maintaining a result-driven work environment.
• Strategic planner with the ability to prioritize according to business needs and accurately communicate statistical results.
• Maintains track record of effective, sales focused agents that consistently meet the expectations of PAS SOLAR.
• Ability to create partnership with local communities to identify business opportunities that results in increase in outlet traffic and sales.
• Ability to effectively communicate with sales agent team regarding individual sales performance, and other key performance indicators such as Unit Per Transaction (UPT), conversion, product sales and other information to help provide great service and achieve goals.

Managing Customer Service:

• Ability to demonstrate exceptional customer service with both employees and customers.
• Ability to develop, execute and train Sales Agent on PAS SOLAR’s Customer Service Skills.
• Ability to maintain a high-level customer service culture reinforced by service results.
• Ability to effectively train, monitors and execute product recovery process from unpaid clients.
• Ability to effectively managed customer complaints in a timely and effective manner and liaising with Customer Care for effective diagnosis and assessment of customer complaints.
• Adheres to Company Personal Appearance to professionally represents PAS SOLAR’s image.

Managing Merchandise:

• Demonstrate strong understanding of product guidelines, utilization and product performance.
• Ability to coordinate installation process from outlet center to client residence.
• Strong understanding of customer needs and ability to educate sales agents on product evaluation and suppliers.

Managing Sales Operations:

• Exceptional knowledge of and adherence to all company policies and procedures.
• Ensures daily management of sales, controllable expenses, goals and company initiatives.
• Attends company training and contribute to the overall company growth and company initiatives.
• Ensures that team is effectively executing corporate programs.
• Aligns team with activities that will ensure business goals are met.
• Retail Sales Supervisor is expected to communicate with agents daily regarding sales metrics and strategies to achieve sales goals.
• Report daily activities to Regional Area Manager and coordinate with outlet manager and customer care.
• Takes part in boosting sales in the outlet region.
• Handles cash, receipts and keep records of all transactions at the point of installation.
• Provide guidance to customers by educating them on products based on clients’ needs and desires.

Managing People:

• Comfortable with daily training, coaching and providing feedback to management and sales agent.
• Comfortable with handling of team and store performance management goals.
• Ability to set clear, actionable goals for self and team.

Strategic Success Factors
Teamwork:

• Maintain respect of peer group, staff and supervisor
• Effective communication through appropriate channels and ability to influence, coach and mentor
• Utilize excellent organizational, time-management, and problem-solving skills in a fast-paced, dynamic environment.
• Communicates honestly, openly, and constructively and display ability to adapt to changing conditions based on business needs.
• Retail Supervisor is expected to take on additional assignment and work when needed and maintain a sense of urgency in meeting deadlines.

Qualifications
Experience Required:

• 1 year minimum experience in Sales/Logistics, Marketing, Regional Sales Coordination.

Minimum Education:

• Bachelor’s Degree, HND or equivalent work experience preferred
• Working knowledge of computer systems (MS Office, Web understanding)

Physical Requirements:

• Ability to handle and move 45kg Solar Equipment.
• Ability to operate office computer and other equipment.

Job Title: Field Technician – South – South Region

Locations: South – South Region (Delta, Akwa Ibom, Cross River, Bayelsa, & Rivers State).
Reports To: Regional Manager
Support: Logistics & Repair Manager/Lead Technician/Retail Area Manager/Customer Care.
Slot: 5 Openings

General Summary

• PAS SOLAR is looking for an enthusiastic and committed Field Technician. The incumbent will be responsible for installations of off-grid energy equipment (Solar Panels/Equipment Installations).
• This role requires travels within the assigned territory or based on customer locations (site).
• Field Technician will be deployed to site to troubleshoot equipment problems. An incumbent must be able to manage service calls that requires more time than anticipated without becoming frustrated or rushing through a job.
• Selected candidate is expected to posse’s superb customer service skills and ability to diagnose and solve problems from non-technical descriptions provided by the customers.

Essential Competencies, Duties and Responsibilities (Including but not limited to):
Functional Success Factors:

• Provide customer service and support during field visits and tie workflow to schedule to ensure maximum efficiency.
• Manage all on-site installations, maintenance, and testing to ensure proper documentation of all related processes.
• Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports to avoid unnecessary repairs and to streamline the work of the repair technician.
• Perform simple system diagnosis and product fixes accurately and within a reasonable time
• Monitor the status of existing client systems/equipment
• Organize stock of faulty products, document and repair report for dispatch to the repair technician.
• Proficiency in identifying technical issues, tracking and documenting issues, suggesting improving solution plans to the repair technician.
• Complied with company rules and regulations, policies and procedures when carrying out on-site technical installations or maintenance.
• Managing Operations:
• Coordinate with Retail Sales Supervisor, Retail Area Manager and Shop Manager to carry out installations and repossessions.
• Liaised with Retail Supervisor and Lead Technician to carry track product recovery/repossession process.
• Liaised with field staff to provide technical support to customers and internal stakeholders regarding systems issues like (CU’s and other related technical complaints).
• Effectively provide technical support to Repair and Logistics Manager regarding system Swaps and faulty CUs.
• Provide support to the technical team by tracking and following up on new installations as well as follow up confirmation calls.
• Exceptional knowledge of and adherence to all company policies and procedures.
• Provide systems analyzing, work orders, planning a daily travel installation/service schedule, reviewing concerns, conducting test, and resolving problems.
• Create partnership with local communities to help identify business opportunities that results in increase in outlet traffic and sales.
• Self-driven and results-oriented with a clear business focus and coordinate with sales agents and retail Supervisor to promote product sales.

Managing Customer Service:

• Ability to maintain a high-level customer service culture reinforced by effective customer interaction and follow-ups.
• Provide guidance to customers by educating them on products based on clients’ needs and desires.
• Acts as a subject matter expert by providing ongoing training and awareness of PAS SOLARS’s products, services and promotions to customers.
• Ability to maintain a high-level customer service culture reinforced by service results.
• Effectively coordinate with Customer Care and Retail Supervisor to execute product recovery from unpaid clients.
• Effective at managing customer complaints in a timely manner and liaising with Customer Care to diagnosis and assess customer complaints.
• Adheres to Company Personal Appearance to professionally represents PAS SOLAR’s image.

Managing Equipment:

• Demonstrate strong understanding of product guidelines, utilization and product performance.
• Ability to coordinate installation process from outlet center to client residence.
• Strong understanding of customer needs and ability to educate sales agents on product evaluation and suppliers.
• Demonstrate ability to handle sensitive equipment to avoid damage during dispatch
• Ensure all safety procedures are follow in compliance with company Occupational, Health and Safety Policy.
• Taking all pre-cautionary measures to ensure personal safety and minimize hazards
• Implement transit safety procedures to ensure protection of self and equipment to avoid loses and risk to self.
• Complete equipment dispatch checklist before proceeding for on-site installations.

Strategic Success Factors
Teamwork:

• Maintain respect of peer group, staff and supervisor
• Effective communication through appropriate channels and ability to influence, coach and mentor
• Utilize excellent organizational, time-management, and problem-solving skills in a fast-paced, dynamic environment.
• Communicates honestly, openly, and constructively and display ability to adapt to changing conditions based on business needs.

Qualifications
Experience Required:

• 1-year minimum experience as an electronic service technician, or experience servicing electronic equipment

Minimum Education:

• Bachelor’s degree, ND, HND or equivalent work experience preferred
• Working knowledge of computer systems.

Physical Requirements:

• Ability to lift and move objects up to 45kg consistently.
• Ability to perform physical activities that require considerable use of arms, legs and moving your whole body such as climbing ladder, lifting, balancing, walking, stooping, pushing, pulling and handling various materials.
• Work Environment:
• Technician may work in a warm or cold environment.
• Interaction with staff and customers.
• Note: (Job description may be subject to change without notice)

 

Job Title: Shop Manager

Locations:  South – South Region (Delta, Akwa Ibom, Cross River, Bayelsa, & Rivers).
Support: Regional Area Manager/Regional Manager/Shop Manager/Lead Technician
Reports to: Regional Manager.
Slot: 5 Openings

General Summary

• The Shop Manager is the most important position in the store. They must be able to oversee all aspects of the store, including all personnel, product, merchandising functions, business processes and results for the store.
• The Shop Manager develops, directs and motivates the store team which results in great service to all customers, generation of sales/profit, minimizing losses and ensuring the store is visually distinctive and impeccably maintained.
• In addition, the Shop Manager maximizes employee productivity, ensuring consistent compliance with the execution of all company Policy & Procedures and maintains an environment that is results-driven.

Essential Competencies, Duties and Responsibilities (Including but not limited to):

Functional Success Factors
Delivers Business Results:

• Utilize all company tools to drive results.
• Self-driven and results-oriented with a clear business focus.
• Strategic planner with the ability to prioritize according to business needs.
• Ability to accurately communicate statistical results and identify business needs.
• Ability to create partnership with local communities to identify business opportunities that results in an increase in store traffic and sales.
• Ability to deliver high level communication with staff on a daily basis.
• Ability to effectively communicate and obtain sales update using pulse check, and outlet sales conversion, store results, product sales and other information to help provide great service and achieve goals.

Managing Customer Service:

• Ability to demonstrate exceptional customer service with both employees and customers.
• Ability to execute PAS SOALR’s outlet sales strategy and deliver exceptional Customer Service.
• Ability to maintain a high-level customer service culture reinforced by service results.
• Ability to effectively monitor and execute product restocking and repossession process.
• Ability to effectively managed customer complaints in a timely and effective manner and liaising with Customer Care for effective monitoring and assessing customer complaints.
• Adheres to Company Personal Appearance to professionally represents PAS SOLAR’s image.

Managing Merchandise:

• Communicates honestly, openly, and constructively and display ability to adapt to changing conditions based on business needs.
• Ability to maintain the outlet inventories and execute proper inventory check and restock process.
• Ability to coordinate product deliveries from warehouse to the outlet location.
• Strong understanding of product needs and ability to educate sales agents on product and evaluation of customer needs.

Managing Store Operations:

• Exceptional knowledge of and adherence to all company policies and procedures.
• Ensures daily management of sales, controllable expenses, goals and company initiatives.
• Attends company trainings and contribute to the overall company growth and company initiatives.
• Ensures that team is effectively executing corporate programs.
• Aligns team with activities that will ensure that business goals are met.
• Shop manager is expected to liaise with Retail Supervisor and document sales update into the system.
• Ensure store has all necessary tools (i.e. Supplies, resources, etc.)
• Shop Manager is expected to manage all the documents used at the outlet.
• Report daily activities to Regional Area Manager and coordinate activities with Retail Supervisor and Customer Care Team.
• Takes part in boosting sales in the outlet region.
• Physically opens and closes the shop on a daily basis and remain active during normal business hours.
• Provide guidance to customers by educating them on products based on clients’ needs and desires.
• Liaised with warehouse team to ensure appropriate stock count is available in the outlet and replenish when needed to prevent stockout.
• Scan and send all important documents to the IT team at the Headquarters.
• File all necessary regulatory documents with local authority at the shop level.

Strategic Success Factors
Teamwork:

• Maintain respect of peer group, staff and supervisor
• Effective communication through appropriate channels and ability to influence, coach and mentor
• Utilize excellent organizational, time-management, and problem-solving skills in a fast-paced, dynamic environment.
• Communicates honestly, openly, and constructively and display ability to adapt to changing conditions based on business needs.
• Shop Manager is expected to take on additional assignment and work when needed and maintain a sense of urgency in meeting deadlines.

Job Requirements
Experience Required:

• 1-year minimum experience as Sales Manager, Office Manager, Administrative Manager.
• Candidate must be fluent in formal English, Pidgin English (Written and Oral).

Minimum Education:

• Bachelor’s degree, HND or equivalent work experience preferred.
• Working knowledge of computer systems (MS Office, Web understanding).

Physical Requirements:

• Ability to maneuver around the outlet.
• Ability to operate office computer and other equipment.

 

Job Title: Human Resources Manager

Locations: South – South Region (Delta, Akwa Ibom, Cross River, Bayelsa, & Rivers State).
Reports To: Regional Manager
Support: Regional Area Manager/Regional Manager/Shop Manager/Lead Technician

General Summary

• The Shop Manager is the most important position in the store. They must be able to oversee all aspects of the store, including all personnel, product, merchandising functions, business processes and results for the store.
• The Shop Manager develops, directs and motivates the store team which results in great service to all customers, generation of sales/profit, minimizing losses and ensuring the store is visually distinctive and impeccably maintained.
• In addition, the Shop Manager maximizes employee productivity, ensuring consistent compliance with the execution of all company Policy & Procedures and maintains an environment that is results-driven.

Essential Competencies, Duties and Responsibilities (Including but not limited to)
Functional Success Factors:

Delivers Business Results:

• Utilize all company tools to drive results.
• Self-driven and results-oriented with a clear business focus.
• Strategic planner with the ability to prioritize according to business needs.
• Ability to accurately communicate statistical results and identify business needs.
• Ability to create partnership with local communities to identify business opportunities that results in an increase in store traffic and sales.
• Ability to deliver high level communication with staff on a daily basis.
• Ability to effectively communicate and obtain sales update using pulse check, and outlet sales conversion, store results, product sales and other information to help provide great service and achieve goals.

Managing Customer Service:

• Ability to demonstrate exceptional customer service with both employees and customers.
• Ability to execute PAS SOALR’s outlet sales strategy and deliver exceptional Customer Service.
• Ability to maintain a high-level customer service culture reinforced by service results.
• Ability to effectively monitor and execute product restocking and repossession process.
• Ability to effectively managed customer complaints in a timely and effective manner and liaising with Customer Care for effective monitoring and assessing customer complaints.
• Adheres to Company Personal Appearance to professionally represents PAS SOLAR’s image.

Managing Merchandise:

• Communicates honestly, openly, and constructively and display ability to adapt to changing conditions based on business needs.
• Ability to maintain the outlet inventories and execute proper inventory check and restock process.
• Ability to coordinate product deliveries from warehouse to the outlet location.
• Strong understanding of product needs and ability to educate sales agents on product and evaluation of customer needs.

Managing Store Operations:

• Exceptional knowledge of and adherence to all company policies and procedures.
• Ensures daily management of sales, controllable expenses, goals and company initiatives.
• Attends company trainings and contribute to the overall company growth and company initiatives.
• Ensures that team is effectively executing corporate programs.
• Aligns team with activities that will ensure that business goals are met.
• Shop manager is expected to liaise with Retail Supervisor and document sales update into the system.
• Ensure store has all necessary tools (i.e. Supplies, resources, etc.)
• Shop Manager is expected to manage all the documents used at the outlet.
• Report daily activities to Regional Area Manager and coordinate activities with Retail Supervisor and Customer Care Team.
• Takes part in boosting sales in the outlet region.
• Physically opens and closes the shop on a daily basis and remain active during normal business hours.
• Provide guidance to customers by educating them on products based on clients’ needs and desires.
• Liaised with warehouse team to ensure appropriate stock count is available in the outlet and replenish when needed to prevent stockout.
• Scan and send all important documents to the IT team at the Headquarters.
• File all necessary regulatory documents with local authority at the shop level.

Strategic Success Factors
Teamwork:

• Maintain respect of peer group, staff and supervisor
• Effective communication through appropriate channels and ability to influence, coach and mentor
• Utilize excellent organizational, time-management, and problem-solving skills in a fast-paced, dynamic environment.
• Communicates honestly, openly, and constructively and display ability to adapt to changing conditions based on business needs.
• Shop Manager is expected to take on additional assignment and work when needed and maintain a sense of urgency in meeting deadlines.

Qualifications
Experience Required:

• 1-year minimum experience as Sales Manager, Office Manager, Administrative Manager.
• Candidate must be fluent in formal English, Pidgin English (Written and Oral).

Minimum Education:

• Bachelor’s degree, HND or equivalent work experience preferred.
• Working knowledge of computer systems (MS Office, Web understanding).

Physical Requirements:

• Ability to maneuver around the outlet.
• Ability to operate office computer and other equipment.

 

Deadline: 20th January, 2019.

Method of Application
Interested and qualified candidates should forward their Cover Letter and CV to: jobs@passolar.com

Note: Applications should include ‘Field Technician’ in the email subject header also indicate the State of interest you want to be considered for.