Fresh Recruitment at MTN Nigeria, 28th January, 2019

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Title: Senior Manager, Radio Access Implementation

Location: Lagos
Employment status: permanent
Department: Network Implementation

Job Description

• To manage the implementation of all and existing TX and BTS upgrade
• Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisationetc), to drive efficiency gains in Divisional budget year-on-year.
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
• Serve MTNN’s customers and provide solutions to improve the customer experience.
• Drive an increase in MTNN’s Net Promoter Score
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Partner with MTNN’s Ecosystem Partners to deliver business value.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support strategy development and process optimization initiatives.
• Review business and operations requirements for NID in respect of and contribute to the development of the budget for TX/BTS Upgrade operations and services, as well as monitor related budget in line with business plan and departmental goals and targets.
• Evaluate existing network deployment and construction technologies, products and methodologies, enhancing and sustaining MTNN’s competitive advantage as a low cost network rollout organisation.
• Conduct regular review of the network deployment to guarantee timely installation and commission and resolve and escalate issues affecting project roll out of TX and BTS upgrades.
• Oversee the rollout of MTN TX and BTS upgrade, taking overall responsibility for maintenance of accurate site upgrade records and progress reports.
• Track, monitor and control all stages of TX and BTS Upgrades, ensuring the upgrades are kept within scope, within budget, of expected quality and risks mitigated and related contracts are administered effectively.
• Interface with site build contractors, vendors and local suppliers and carry out random checks to audit compliance with issued network deployment specifications.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Coach and train Radio Access team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours.

Requirements, Experience & Training 
Education:

• Fluent in English and language of country preferable
• A first degree in Mechanical/Electrical/Electronics/Engineering
• MBA degree is an advantage
• Professional qualification from accredited engineering institutions

Experience:

• 9-17 years applicable business experience which include:
  • Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• Experience including TX and BTS implementation
• Project Management experience within the Telecoms environment is desirable.

Minimum Qualification

• BA, B.Ed, B.Eng, B.Tech or HND.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Analyst, Trade Support (Supervisory)

Location: Lagos

Job Description

• To collate and analyse sales intelligence information on an on-going basis, relating to benchmarking and competitors and utilize it to provide insight to sales performance
• Evaluates performance measured against sales target in the following areas:
  • Brand Visibility share
  • Retail Penetration
  • Trade Activities
  • Event & Sponsorship
  • Market share
• Report and analyze Sales trends and trade activity plans
• Collect, analyze and interpret a wide variety of Channel data from all channel layers/points and develop weekly and monthly reports to support business decisions
• Track deployment of Trade support items to the region
• Prepare monthly, quarterly and year to date (YTD) measurement report
• Analyze best practice and provide recommendations to Trade Support Manager
• Maintain Sales Channel members database
• Engage the regions to follow up on implementation of Trade Support Initiative
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training
Education:

• Fluent in English
• First degree in Social Sciences

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience working with others to include:
• Experience working in a medium organization
• Experience using data mining tools
• Telecoms experience would be an advantage

Training:

• Sales Analysis and Reporting
• Data mining and process

Minimum Qualification

• BA, BEd, BEng, BSc or BTech

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Senior Manager, Sponsorship & Promotions

Location: Lagos
Employment Status: permanent
Department: Marketing Management

Job Description

• To provide overall strategic direction and ownership in conceptualizing, executing and management of all sponsorship, promotions and events in the Brand & Communications department in line with the overall marketing strategy
• Support the Shareholder return strategy by developing and implementing HR Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Serve MTNN’s customers and provide solutions to improve the customer experience.
• Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
• Drive an increase in MTNN’s Net Promoter Score
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Partner with MTNN’s Ecosystem Partners to deliver business value.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Build and maintain strategic relationships with agencies and partners, as well as develop and culture organic owned sponsorship properties thus eliminating royalty costs
• Review the telecommunications market and develop Sponsorships and Events strategies across all segments to support the achievement against set business objectives for affinity, profitability, revenue, and value and market share.
• Coordinate and supervise MTNN’s sponsorship activities in the brand & communications across all segments and evaluate sponsorship proposals.
• Monitor external vendors, & agencies to ensure that targeted activations are cost effective and agreed deliverables.
• Liaise with the legal division in ensuring proper negotiation and compliance to all relevant contractual agreements (MOU’s, & SLA’s),
• Monitor & evaluate metrics to measure impact of current processes and strategy related to sponsorship, promotions, and events for the various customer segments
• Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
• Manage inter-functional relations between the unit and various departmental functions to ensure seamless synergies
• Initiate and facilitate all sponsorship, promotions and events related to brand and communications unit.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training and development needs for team members and manage related skills enhancement programmes to ensure business targets are fully met.

Job Condition:

• Open plan office
• Normal MTN working conditions

Requirements, Experience & Training 
Education:

• First degree in Social Sciences or any other relevant discipline
• MBA is desirable
• Fluent in English

Experience:

• Minimum 9-17 years’ experience including:
  • Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
• Experience in developing and executing leveraging plans in a telecom/FMCG corporation
• Proven expertise & end to end development / execution of sponsorship using the ROI/ROO matrix to achieve set objectives.

Minimum qualification

• BA, B.Ed, B.Sc, B.Eng or B.Tech

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Manager, Quality Assurance

Location: Nigeria

Job Description

• Lead, coordinate and supervise the planning and execution of quality assurance activities of the Information Technology.
• To lead and supervise the implementation of IT governance structures, execution of audit, quality and controls framework
• Value created through optimum Assets (Network/Platform/Technology capacity) management & operations
• Support Quality Management System (QMS) implementation activities within the IS group.
• Liaise with QA personnel to ensure that Quality Assurance processes are implemented and adhered to within the IS group
• Prepare and evaluate QA reports and make recommendations for best practice, and facilitate he identification of solutions subject to approval of Enterprise Architecture and Strategy Manager.
• Update QA review work programs/ checklists promptly, frequently and appropriately for the various processes and activities within the IS function.
• Review and approve the QA assessment reports of QA personnel.
• Review the recommendations of the internal audit function as they relate to IS policies, standards and guidelines.
• Support the implementation of internal and external audit recommendations that affect ISG.
• Work with the testing function to ensure that appropriate testing techniques are employed.
• Develop work plan for ensuring quality in ISG, and agree this with unit heads.
• Liaise with all stakeholders in respect of the QA standards and best practices.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
• Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.

Job Condition:

• Normal MTNN working conditions
• Experience & Training

Requirements
Education:

• First degree in the IT related field
• Fluent in English
• Professional Certification (CISA, SQA certificate, SIGMA).
• In addition, certification in combination of the followings: ISO 9001 Lead Implementer, ISO 27001 Lead Implementer, CGEIT, CRISC, COBIT Implementer/Assessor, CISSP, CISM will be an added advantage

Experience:

• 6 – 13 years of experience in an area of specialisation
• Minimum of 5 years progressive experience within any of the following industries with a large organization: Banking, FCMG, Telecoms or Technology Consulting with high level experience in implementing governance structures, audit, IT quality and controls framework
• Minimum of 2 years’ experience in supervising/managing others
• Experience in Information systems audit or a similar role
• Experience in information and communication technology (ICT)
• Experience of business and technical risk assessment, controls design and testing for various Information Services systems and processes
• Working experience in Cloud technologies/environments, Product development/Systems engineering, ERPs and IT operations
• Experience working and collaborating with senior organizational stakeholders to achieve over-arching IT objectives.

Minimum Qualification

• BA, BEd, B.Sc, B.Tech or HND

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Analyst, Teen Segment (Supervisory)

Location: Nigeria

Job Description

• To implement, monitor and report on customer connection, usage and retention initiatives to drive achievement of business objectives for Teen segment of the consumer market
• Provide relevant and up to date information to aid proper decision making with the authority limits of the Brand Manager
• Provide input into the development of marketing plan that plays a role in effective product development, launch and quality adoption within the Teen segment
• Monitor projects and ensure they are delivered to budget and on time.
• Implement marketing strategies and initiatives to drive acquisition, usage and revenue growth of MTNN’s Teen Segment customers.
• Manage and coordinate brand promotion, product launch and re-launch from end-to-end.
• Develop work implementation plan, ensuring it is in alignment with the business strategy of the segment.
• Continuously identify, review and monitor demographic profiles of the Teen segment customers
• Work with the Teen Segment Manager in the development of advertising/communication concepts in support of MTN’s brand building initiatives that can be successfully executed in the Teen market place
• Maintain and build the Teen brand through advertising, media and any other marketing means while managing relationship with key media agencies on a daily basis.
• Execute Teen Segment growth strategy in conjunction with Product, Brands and Communication, Digital as well as Value Added Services teams
• Manage relationship with Finance and ensure funds are available for projects in line with budget.
• Establish and maintain relationships with key teen influencers and customers
• Provide stakeholders with relevant information needed for proper and timely evaluation of projects and plans.
• Research Industry evolution & competition’s activities in order to Identify segment specific gaps and Strategies in order to exploit them to MTNNs advantage
• Analyze relevant best practices and provide recommendations to Segment Manager, Teen.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training
Education:

• First degree in any related discipline
• Fluent in English

Experience:

• 3 – 7 years experience in an area of specialization; with experience working with others
• Customer contact and understanding of consumers
• Marketing plans, advertising materials and product life cycle monitoring
• Experience in Telecommunications Industry/FMCG

Training:

• Brand management
• Project management
• Media and Events planning

Minimum Qualification

• B.Sc, B.Ed, HND or BA

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Chief Digital Officer

Location: Nigeria

Job Description

• Define and develop MTNN Digital strategy to drive revenue and penetration in alignment to the overall Digital business strategy and market requirements.
• Drive digital services by enabling customer centric value propositions, products, channels and GTM strategies through, e-commerce, lifestyle as well as rich media services and entertainment.
• Position MTN Nigeria at the forefront of Digital innovation in the telecoms sector, through the development of Digital products, mapping of company’s digital assets and the creation of new revenue streams.
• Drive increase in shareholder return by ensuring that business processes are aligned to achieve all elements on the business scorecard. (E.g. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Champion/Sponsor the review of Business Processes (headcount, process optimisation, business optimisation etc.), to drive efficiency gains in MTNN’s budget year-on-year.
• Champion Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
• Review MTNN corporate strategy and resource requirements to operate effectively and meet business targets.
• Regularly monitor and review resources to ensure that resources are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.
• Oversee the development of new commercial models that may result in improvements and/or new opportunities for MTN.
• Lead the digital operation management team to ensure accurate revenue capture through the appropriate channels.
• Ensure effective implementation of the channel and customer experience strategy by means of providing direction, structure, frameworks, models, plans and roadmaps.
• Take the lead and drive the Cultural Operating System and Vital Behaviours required to improve business performance.
• Improve MTNN’s Net Promoters Score – Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity
• Drive differentiation through better customer experiences and digital channel transformation to create new routes to market and ensure that services/products are easily accessible to customers.
• Identify and advise executive management on new opportunities by providing products and services based on technology evolution and consumer centric digital products.
• Leverage the network of partners and develop new systems, products and services for multiple market segments, across the entire spectrum of customers addressed by MTNN.
• Drive strategic partnerships, joint ventures and digital start-ups.
• Establish and maintain effective corporate relationship with key stakeholders and decision makers in Nigeria.
• Deliberate ecosystem management through effective stakeholder management for value creation and corporate positioning.
• Ensure cross functional alignment and adequate understanding of channel strategies amongst the various channels.
• Leverage network of partners and develop new systems, products and services for multiple market segments, across the entire spectrum of customers addressed by MTNN to enhance MTN’s Corporate Brand.
• Facilitate the development of an independent network of international product developers and build strategic alliance partners to ensure the competitiveness of MTNN and accomplish its strategic intent.
• Oversee partnerships and alliances for Digital. Lead all new partnership and business development initiatives to obtain desired products and services.
• Responsible to engage with the Group Chief Digital officer for alignment to the Group Digital roadmap.
• Manage critical 3rd party relationships, manage vendor relationships and shareholders within digital partnerships.
• Lead the development of the commercial strategy for Digital in line with the overarching business goals – ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps.
• Oversee regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem.
• Responsible for the setting up and monetization of the digital area and providing the strategic direction.
• Accountable for establishing the short, medium and long-term road map for execution in collaboration and alignment with the business strategy.
• Develop and implement solutions with IT partners according to business strategy and international best practises.
• Contribute to the development of the MTNN long term business strategy to position MTN as a leading digital services provider.
• Proffer recommendations on relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded.
• Identify business risks, critical issues and determine appropriate risk mitigation plans covering a short- to long-term timeline.
• Oversee end to end distribution strategies to ensure presence of all MTN digital products.
• Define a holistic lifestyle services, e-commerce, media & entertainment strategy.
• Provide guidance on local products and services to launch and achieve targets.
• Ensure that the digital services proposition is continually enhanced through the development of new functionality and services.
• Lead on the development of new online and mobile business models and opportunities to increase the channels revenue streams.
• Review technologies and explore new developments in the digital services landscape and set benchmarks for services.
• Deliver industry best practice in order to optimize services and grow the business.
• Oversight of the structured approach to the implementation and operation of the digital products and services.
• Oversee the roll out of the Go-to-Market strategy and ensure continuous alignment to the overall business plan.
• Liaise with technology suppliers and manufacturers to assess the technology changes that are in the pipeline.
• Ensure regulatory compliance, governance to contracts and buying rights across the various channels.
• Drive market research to gather market insights in order to identify new product development opportunities and enhancements.
• Monitor the local and international environment to identify new digital and related products and services which could be considered within the business.
• Responsible for managing all communications to drive leads and ensure thorough gap analysis, appropriate support to correct performance within cost effective targets
• Provide guidance towards the tariff cost in alignment to legal, regulatory and compliance requirements.
• Develop a framework to understand competition(s) and provide marketing solutions to react to a competitive threat.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Drive the implementation of MTNN’s internal stakeholder management strategy.
• Identify, evaluate and track the development needs and performance of staff, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
• Coach and mentor the team to ensure understanding of the objectives and goals of the division, awareness of all related job requirements and accountabilities and leverage human resources through the deployment of robust people management practices.
• Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan.

Job Condition:

• Normal MTNN working conditions.

Requirements, Experience & Training
Education:

• First degree in any relevant discipline (A degree in a technical field is an added advantage)
• MBA/Masters qualification in a related field.
• Fluent in English (French and/or Arabic is an advantage).

Experience:

• 15 years’ experience including:
  • 5-8 years in a strategic digital role within a large organisation.
  • 3 years relevant digital products development experience (Understanding of the telecom industry is an advantage)
• Experience working in a global/multinational enterprise with a good understanding of emerging markets
• Worked across diverse cultures and geographies and with a large team.
• Proven track record of a start-up, shut-down and/or business improvement/digital project
• Deep understanding of the digital ecosystem, players, business models and industry related best practices with experience working in a digital environment.
• Track record of developing a communication strategy, building relationships across teams and key stakeholders to achieve goals.
• Experience in planning and forecasting leading practices and trends.

Training:

• Strategic & General management.
• ICT Industry and benchmarking practices.

Minimum qualification

• BA, B.Ed, B.Eng, B.Sc, B.Tech or HND.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Deadline: 5th February, 2019.