Pfizer – Good health is vital to all of us, and finding sustainable solutions to the most pressing health care challenges of our world cannot wait. That’s why we at Pfizer are committed to applying science and our global resources to improve health and well-being at every stage of life. We strive to provide access to safe, effective and affordable medicines and related health care services to the people who need them.
We are recruiting to fill the position below:
Job Title: Medical Quality Oversight Manager (MQOM) – AFME
Location: Lagos
Purpose
- The Medical Quality Oversight Manager (MQOM) role drives quality management, compliance, inspection readiness, training, process improvements, and oversight needed to ensure high quality performance of Pfizer Country Medical Operations.
Scope
- The MQOM scope spans the local areas that are defined by the Medical Quality Management System (QMS), where these impact in-country Medical Operations.
- This may include lines beyond Medical, e.g., Commercial, where these are involved in regulated activities governed by the Medical QMS.
Geographic area covered by the role:
- Algeria, Morrocco, Tunisia, West Africa, East Africa
Interactions / Organizational Relationships
- The MQOM reports solid line into the Regional MQO Lead LA-Can AFME
- The MQOM is expected to interact closely with the in-country Business Unit Medical Organizations, the Platform Line organizations and the Quality representatives in Corporate Compliance on all relevant aspects of quality management, Global/Regional stakeholders (e.g. Global SOP teams, BU Medical Quality Oversight Leads).
- The most important interaction is the country MQOL (Medical Quality Oversight Liaision): Algeria, Morrocco, Tunisia, West Africa, East Africa have in-country MQOLs, part-time MQO colleagues, which are serve as the main local point for the MQOM to ensure the MQO Roles and Responsibilities as fulfiled. Both Roles, MQOM and MQOL are expected to partner to drive MQO initiatives, however, the accountability lies with the MQOM.
Main Responsibilities / Duties
Quality Management:
- Drive the local Country Quality Management System
- Contribute to regional and global quality strategic initiatives in partnership with Global MQO leadership
- Lead the development of country quality strategic initiatives based on risk and business needs, in close collaboration with Local Medical Management, MQO Leadership, BU Markets and other key stakeholders (e.g., Platform Line management [Safety, Regulatory])
- Development and maintenance of Country Quality Plan
- Participation in Country Medical Council
- Demonstrate value proposition of MQO to internal stakeholders and external customers.
- Quality consulting activities (e.g., answer to queries on medical quality requirements, CEPs, Promotional Compliance)
- Ensure appropriate connections to internal stakeholders across lines
- Participate in appropriate regional governance structures (e.g. Promotional Materials Steering Group)
Audits & Inspections:
- Lead continuous inspection readiness efforts in collaboration with applicable headquarters inspections management teams, Business Units, and Platform Line representatives
- Communicate relevant Inspection / audit trends to respective country stakeholders, drive that applicable actions are taken to address country gaps
- Develop and maintain the in-country Regulatory Inspection Action Plan. Lead, coordinate or support local regulatory authority inspections as per Pfizer standards, depending on inspection scope
- Coordinate internal audits within the scope of in-country Medical Operations, including management of audit Corrective & Preventive Actions (CAPAs). Support external inspections as appropriate
- Support maintenance of professional records for Medical colleagues
SOPs & Other Procedures:
- Support the process for impact assessment of new or revised regulatory requirements and legislation impacting the Medical Quality Management system
- Develop (and/or support the development), implement and maintain in-country controlled documents within the scope of QMS04 in collaboration with relevant Subject Matter Experts, meeting the business needs for the area under the scope of MQOM
- Ensure local controlled documents within MQO remit are in compliance with applicable Pfizer policies and procedures and regulatory requirements.
- Facilitate local implementation of global SOPs and ensure relevant communication is cascaded accordingly
- Provide input to draft Global /SOPs /Policies/Working Instructions and related training materials offering the country perspective and local impact
Quality Issues Management and Escalation:
- Upon identification of risk or potential quality issue, escalate to management as per Pfizer standards
- Drive effective management of quality issues and CAPAs. Act as the Business Line Quality Group role for PCO scoped SQEs, within MQO remit.
Training:
- Ensure training requirements are included in the appropriate curricula
- Ensure local curricula are maintained in line with Pfizer standards
- Facilitate local training compliance reporting to in-country Medical Management
- Act as a local Subject Matter Expert on local training management and Pfizer’s Global Learning Management System
- Ensure country colleagues have sound knowledge of regulatory requirements: in collaboration with local Management, identify additional training needs (in addition to P2L mandatory requirements); facilitate / support / conduct of additional training for identified areas.
- Support training compliance reporting for regional colleagues
Quality Reviews:
- Identify areas for quality reviews in collaboration with in-country Medical Management and Platform Lines, and Regional Medical Quality Oversight, as appropriate
- Conduct quality reviews and report on results or defined quality analytics to in-country Medical Management, Platform Lines and Regional Medical Quality group, as appropriate
Education & Experience
- Scientific or technical degree is preferred: BS or MS and over 3 years’ experience in compliance/SOP management, auditing, QA/QC or related field
- Understanding of the local promotional compliance environment
- Appreciation of the regulatory compliance issues relating to the local medical function
- Previous experience in a role involved in the drug development process is valued
- Supervisory experience in a matrixed organization is valued
- Knowledge of training design and tools and experience in applying training methodology is considered a plus.
Desired Technical and Behavioral Skills:
- Fluency in English. French and Arabic are desired.
- Expertise in managing multiple complex projects
- Consultancy skills
- Ability to work independently
- Able to lead withou reporting line authority at senior level
- Project Management expertise
- Excellent verbal, written, and presentation skills
- Collaboration, interpersonal and facilitation skills
- Continuous Improvement and/ or organizational effectiveness expertise
- Displays sensitivity to manage relationships and ability to build collaborative working relationships with colleagues and associates both within and external to the organization;
- Collaborates efficiently across functional and country boundaries, respecting communication, functional priorities and cultural differences in interpersonal relationships.
Interested and qualified candidate should:Click here to apply
Job Title: Medical Representative
Ref No: 4714278
Location: Abuja
Role Purpose
- Jobs at this level work with some support from manager/colleagues/field trainers. They are competent at planning and organizing so as to meet business plan objectives. Some involvement in project work may be required.
Key Accountabilities
Performance Measures
Product Promotion & Sales:
- Promote products to designated customers in order to achieve territory plan objectives.
- Effective selling skills.
- Achievement of territory plan objectives.
- Call rate
- Coverage and frequency.
- Market Share of National Average
- Change in Market Share of National Average.
- % growth in Market Share of National Average.
- ‘Special event’ meetings.
Customer Relations:
- Build relationships with target customers to enhance territory knowledge to gain product endorsement to generate sales.
- Customer rapport.
- Coverage and frequency.
- Up to date customer records.
- Development of key opinion leaders.
- Hospital referral patterns.
- Distributor information and support
- Coordination with distributor reps to ensure timely pick up and supplies of orders from customers.
- Timely response to customer queries on product / medical information and other activities relating to company and own duties.
Business Planning and Management:
- Diagnosis of situation of territory e.g. local politics, PCG’s, local initiatives leading to subsequent design and implementation of territory business plan to achieve business objectives.
- Production of workable business plan with objectives.
- Business plan implemented/updated as necessary.
- Achievement of objectives outlined in plan.
- Demonstration that territory knowledge has been acted on.
Market Intelligence:
- Feedback to Team and Head Office of relevant competitor activity or local issues to ensure appropriate action can be taken.
- Competitor knowledge/activities and products, campaigns – key issues identified and fed back.
- Local situations are known e.g. political, formularies, budgets, PCG’s, new developments.
- Parallel trade and fakes report in line with the agreed standards and time lines to the regulatory department.
- Adverse event monitoring and reports.
Teamwork:
- Team rapport.
- Achievement of shared business plan objectives.
- Feedback – team members, trainer, manager (giving & receiving).
- Effective communication.
- Sharing of appropriate information.
- Good territory management e.g. sharing/exchanging meetings and appointments.
- Taking on territory team responsibility e.g. minutes at meetings.
- Assistance of new reps to gain quick knowledge of processes and market dynamics as well as reports during the period of field training.
Self Development:
- Proactively implement/update personal development plan in order to develop self further within current role or prepare for any future roles.
- Development of skills, knowledge and competency.
- Receiving and act on feedback from team members, trainer, managers.
- Commit to improvement in It skills through active sharing and learning from other colleagues and supervisors to enhance timely responses to feedbacks and completion of online quizzes and training as required while minimizing inappropriate usage of company laptop and accessories.
- Good driving skills and adherence to traffic rules to limit cases of vehicle accidents or incidents and maximize maintenance costs.
Administrative Systems:
- Ensure territory and administrative systems/processes are maintained and updated to ensure an accurate record of territory is available at all times.
- Accurate, timely reports.
- Expenses submitted on time.
- Weekly monthly itinerary and clinical meeting plans and preapproval forms.
- Up to date territory records.
- Computer literacy e.g. Power point, Excel, Word, outlook etc.
Company Equipment/Materials:
- Maintain any company equipment in representatives care.
- State of car.
- Orderly boot stocked with correct items.
- Security – computer/literature not on display in the car.
- Equipment maintained in good working order.
- Condition of returned equipment.
Skills, Knowledge; Qualifications & Experience
- Bachelor’s Degree in Biological Sciences; preferably Pharmacy or Medicine.
- Promoted product knowledge.
- Knowledge of relevant therapeutic areas.
Interested and qualified candidate should:Click here to apply
Job Title: Medical Representative
Ref No: 4734026
Location: Benin, Edo
Role Purpose
- Jobs at this level work with some support from manager/colleagues/field trainers. They are competent at planning and organizing so as to meet business plan objectives. Some involvement in project work may be required.
Key Accountabilities
Performance Measures
Product Promotion & Sales:
- Promote products to designated customers in order to achieve territory plan objectives.
- Effective selling skills.
- Achievement of territory plan objectives.
- Call rate
- Coverage and frequency.
- Market Share of National Average
- Change in Market Share of National Average.
- % growth in Market Share of National Average.
- ‘Special event’ meetings.
Customer Relations:
- Build relationships with target customers to enhance territory knowledge to gain product endorsement to generate sales.
- Customer rapport.
- Coverage and frequency.
- Up to date customer records.
- Development of key opinion leaders.
- Hospital referral patterns.
- Distributor information and support
- Coordination with distributor reps to ensure timely pick up and supplies of orders from customers.
- Timely response to customer queries on product / medical information and other activities relating to company and own duties.
Business Planning and Management:
- Diagnosis of situation of territory e.g. local politics, PCG’s, local initiatives leading to subsequent design and implementation of territory business plan to achieve business objectives.
- Production of workable business plan with objectives.
- Business plan implemented/updated as necessary.
- Achievement of objectives outlined in plan.
- Demonstration that territory knowledge has been acted on.
Market Intelligence:
- Feedback to Team and Head Office of relevant competitor activity or local issues to ensure appropriate action can be taken.
- Competitor knowledge/activities and products, campaigns – key issues identified and fed back.
- Local situations are known e.g. political, formularies, budgets, PCG’s, new developments.
- Parallel trade and fakes report in line with the agreed standards and time lines to the regulatory department.
- Adverse event monitoring and reports.
Teamwork:
- Team rapport.
- Achievement of shared business plan objectives.
- Feedback – team members, trainer, manager (giving & receiving).
- Effective communication.
- Sharing of appropriate information.
- Good territory management e.g. sharing/exchanging meetings and appointments.
- Taking on territory team responsibility e.g. minutes at meetings.
- Assistance of new reps to gain quick knowledge of processes and market dynamics as well as reports during the period of field training.
Self Development:
- Proactively implement/update personal development plan in order to develop self further within current role or prepare for any future roles.
- Development of skills, knowledge and competency.
- Receiving and act on feedback from team members, trainer, managers.
- Commit to improvement in It skills through active sharing and learning from other colleagues and supervisors to enhance timely responses to feedbacks and completion of online quizzes and training as required while minimizing inappropriate usage of company laptop and accessories.
- Good driving skills and adherence to traffic rules to limit cases of vehicle accidents or incidents and maximize maintenance costs.
Administrative Systems:
- Ensure territory and administrative systems/processes are maintained and updated to ensure an accurate record of territory is available at all times.
- Accurate, timely reports.
- Expenses submitted on time.
- Weekly monthly itinerary and clinical meeting plans and preapproval forms.
- Up to date territory records.
- Computer literacy e.g. Power point, Excel, Word, outlook etc.
Company Equipment/Materials:
- Maintain any company equipment in representatives care.
- State of car.
- Orderly boot stocked with correct items.
- Security – computer/literature not on display in the car.
- Equipment maintained in good working order.
- Condition of returned equipment.
Skills, Knowledge; Qualifications & Experience
- Bachelor’s Degree in Biological Sciences; preferably Pharmacy or Medicine.
- Promoted product knowledge.
- Knowledge of relevant therapeutic areas.
Interested and qualified candidate should:Click here to apply
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