IBFCAlliance Limited – Our clients, a premier clinic and hospital that provides ophthalmologic care in Nigeria. The organization is focused on providing excellent and quality eye care services through efficient training and education, with patient satisfaction and well-being.
They are recruiting to fill the position below:
Job Title: Business Development Officer
Location: Lagos
Job Description
- The role of the Business Development Officer will be central to the organization’s growth strategy.
- The ideal candidate will be responsible for identifying and realizing new market opportunities.
- He/She will also be expected to interact across a broad network of internal and external stakeholders including Management, Client Groups, and Investors and so on.
Responsibilities
- Perform market research to identify new opportunities and engage with management to establish strategies for pursuing those new opportunities.
- New customer acquisition – proactively expand customer base across Nigeria
- Create and improve proposals for our existing and new clients.
- Ability to manage clients – client sales, expectations and requirements is essential. This includes identifying areas where we can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to Management
- Strategic key account management of corporate customers to ensure repeat business
- Achieve sales goals and report on actuals and forecasts on a monthly and quarterly basis
- Analyze current and past financial data, such as sales reports, and provide strategies to cut costs and increase revenue.
- Develop and deliver pitches for potential investors
Qualifications and Experience Required
- Minimum of 5 years Sales, Marketing and Business Development experience.
- Previous experience working in Pharma/Healthcare sales sector e.g. Sales Executive or HMO would be beneficial
- Role requires strong analytical skills, excellent communication and interpersonal and prioritization skills
Working Conditions/Physical Requirements
- Role is based in Lagos but may require some travel within Nigeria
- Responsibilities and job description may be refined with changing business needs.
Job Title: Customer Service Officer
Location: Lagos
Job Descriptions
- The Customer Service officer is the hospital gatekeeper responsible for delivering excellent service to patients and maintaining high customer satisfaction.
- He/She is also the custodian of the Hospital Record Management System/Customer Relations Management and is responsible for maintaining a high level of confidentiality of patient information.
Duties and Responsibilities
General Administrative Work:
- Open and maintain patient records
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Place or cancel appointments
- Keep patient records and file documents
- Utilize computer technology to manage patient records
- Manage patient information and other pertinent information such as addresses and phone numbers
- Advise patients on company information
- Compile reports on overall customer satisfaction
- Resolve customer complaints via phone, email, mail or social media
Communication:
- Manage and record all incoming and outgoing calls and messages to ensure a database for future reference is maintained
- Greet customers warmly and ascertain problem or reason for calling
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail or social media
- Work with Hospital Admin Manager to ensure proper customer service is being delivered
Calendar and Agenda:
- Manage and schedule meetings for the Hospital MD
- Manage requests for meetings by key stakeholders or other
How to Apply
Interested and qualified candidates should send their CV to: info@ibfcalliance.com
Application Deadline 12th February, 2019
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