Getfit Technologies Limited is one of the fastest growing indigenous startups, that focuses on fitness wear-ables and highly customer centric.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Abuja
Job Functions
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls, Social media messages
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Resolve customer complaints via phone or social media platforms
- Take key information and other pertinent information
- Inform customer of deals and promotions
- Sell products and services online
- Work with customer service manager to ensure proper customer service is being delivered
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
Requirements
- Minimum Qualification: HND/BSC
- Experience Level: Minimum of 1 year
Top Skills & Proficiencies:
- Negotiation
- Positive Attitude
- Attention to Detail
- People Oriented
- Analysis
- Problem Solving
- Customer Service
- Product Knowledge
- Quality Focus
- Market Knowledge
- Documentation Skills
- Listening Skills
- Phone / Social media Skills
- Resolving Conflict
- Multitask
- Organizational Skills
- Adaptability
- Ability to Work Under Pressure
- Computer Skills
- Patience
How To Apply
Interest and qualified candidates should send their Cover Letter, CV and a picture to: vacancy.getfitng@gmail.com
Application Deadline 1st March, 2019
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