Mindas Nigeria Limited is currently recruiting suitably qualified candidates to fill the vacant position below:
Job Title: Technical Support Engineer
Location: Lagos
Job Brief
- We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
Responsibilities
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
Requirements
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Job Title: Laboratory Assistant
Location: Lagos
Job Brief
- We are looking for a responsible lab assistant to carry out sampling, testing, measuring, recording and analysing in cooperation with the rest of the lab team.
- The successful candidate will have experience in a laboratory environment and accuracy in order to extract reliable and valid results.
Responsibilities
- Perform laboratory tests including pre- and post-analytic phases
- Prepare samples/specimens
- Produce accurate and reliable data and interpret results
- Follow methodologies in carrying routine tasks
- Research relevant topics and gather information/data
- Adhere to correct procedures, policies and health/safety guidelines
- Keep abreast of all industry developments and best practices
- Document all activities, record results and insert/retrieve data
- Maintain work area and equipment
Requirements
- Proven working experience as a Lab Assistant
- Familiarity with automated laboratory equipment
- Computer literacy and experience with Laboratory Information Systems
- Accuracy and close attention to detail
- Strong analytical judgement
- Current licence or relevant certification
- BS Degree in Medical Technology, Biology or related field
How To Apply
Interested and qualified candidates should forward their CV to: mindaslimited1@gmail.com
Application Deadline 1st April, 2019.
Note: Candidates must be based in Lagos State.
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