Latest Job Vacancies at Strugz, 27th February, 2019

Job Title: Female Sales Executive (Offline and Online)
Locations: Lagos (Lekki and Yaba)

Job Description
A Retail Sales Executive is responsible for all sales activities and sales executive job duties, from:

• Greeting customers, answering questions, offering assistance, suggesting items, lending opinions, processing orders and providing product information.
• Demonstrating outstanding customer service and selling skills e.g. communication and people management
• Develop product knowledge by reading current vendor tags and pamphlets and researching on fashion trends in order to communicate same to customers.
• Stay up to date with promotional events and sales.
• Ensuring the store floor is clean and tidy on a daily basis
• Ensuring store mannequins are changed/styled to perfection daily.
• skills
• Keeping the selling floor stocked with merchandise,
• Assisting with display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing checks, cash and store or other credit cards.
• Must also be able to deal with customer refunds and exchanges courteously and professionally.
• Maintain a professional attitude with sincerity and enthusiasm reflecting store’s commitment to our customer.

Job Requirements

• Minimum certification: Ordinary National Diploma Holder (OND)
• Must be computer literate with proficiency in the use of Microsoft office package (Microsoft word, Excel and PowerPoint)
• Basic understanding of sales principles and customer service practices
• Knowledge of customer and market dynamics and requirements
• Solid communication and interpersonal skills
• Ability to read, write and effectively communicate with customers, peers and management
• Telephone etiquette
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative independent of direct supervision
• Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least the most part of the day. May occasionally involve stooping, kneeling, crouching and climbing ladders
• Customer service focus
• Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
• Available to work a variety of hours, which may include early mornings, evenings, weekends and overnight shifts if need be.
• Social media savvy is an added advantage.

Salary Range
N40,000 – N50,000/month.

Job Title: Female Customer Service Representative (Online & Offline)
Locations: Lagos (Lekki and Yaba)

Job Description
The key responsibility of a customer service personnel is to ensure an overall exceptional service experience is delivered to a customer at all times and also to provide customers with service information and resolve product & service issues. The customer service rep’s responsibilities are but is not limited to:

• Set up customer accounts by detailing account information and ensuring that customer details are up to date
• Ensure that customers are sent messages and/or gifts on their special days (birthdays, wedding etc.)
• Resolves product and service problems by clarifying the customer’s complaint, determining the cause of the problem, expediting correction or adjustment and follow up to ensure resolution.
• Ensures customers are notified about new products as well as informing customer about deals and promotions
• Ensure that the store ambience is comfortable and conducive to ensure a satisfying shopping experience.
• Assist at the store front with sales
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports (Monthly) by collecting and analyzing customer information to keep the business well informed on customers’ needs
• Manage all incoming and outgoing calls
• Generate sales leads for the business
• Build sustainable relationships of trust through open and interactive communication with clients (online and offline)
• Follow communication procedures, guidelines and policies as set out by the business
• Provide exceptional customer service to all clients (online and offline)
• Act as the company’s spokesperson at all times
• Suggest solutions when a product is faulty
• Handle product returns from customers (online and offline)
• Manage all social media handles by engaging with customers and processing orders in a timely manner

Job Requirements

• Minimum certification: Ordinary National Diploma Holder (OND)
• Must be computer literate with proficiency in the use of Microsoft office package (Microsoft word, Excel and PowerPoint)
• Must be social media savvy
• Basic understanding of sales principles and customer service practices
• Knowledge of customer and market dynamics and requirements
• Solid communication and interpersonal skills
• Ability to read, write and effectively communicate with customers, peers and management Multitasking
• Telephone etiquette
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative independent of direct supervision
• Physical demands: This position involves constant moving, talking, hearing, reaching and grabbing of products when necessary.
• Customer service focus
• Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
• Available to work a variety of hours, which may include early mornings, evenings, weekends and overnight shifts if need be.

Salary Range
N40,000 – N50,000/month.

Job Title: Supervisor
Locations: Lagos (Lekki and Yaba)

Job Description

• Manage retail staff, including cashiers and people working on the floor.
• Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Handle customer questions, complaints, and issues.
• Help retail sales staff achieve sales targets.
• Maintain store’s cleanliness and health and safety measures
• Manage different departments within the store
• Organize and distribute staff schedules
• Formulate pricing policies
• Ensure pricing is correct.
• Identify current and future trends that appeal to consumers
• Ensure merchandise is clean and ready to be displayed
• Maintain inventory and ensure items are in stock

Requirements and Skills

• Computer literate (proficiency in Microsoft Offices and Internet)
• Excellent oral & written communication skills
• Must be a Female.
• Decision-Making Skills
• Leadership Skills
• Time Management:
• Analytical Skills
• Available to work a variety of hours, which may include early mornings, evenings, weekends and overnight shifts if need be.
• Social media savvy is an added advantage
• People management
• Conflict management
• Organization & coordination.

Salary Range
N50,000 – N70,000/month