First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
We are recruiting to fill the vacant position below:
Job Title: Product Manager, Mobile Wallet (Individual Segment)
Ref No: 19000024
Location: Lagos
Schedule: Regular
Job Type: Full-time
Job Objective(s)
- Conceptualize the value proposition, and strategic initiatives for adoption of Mobile and e-Wallets in the individual segment
- Define the adoption and support processes, use cases and target market for Wallets
- Coordinate short-term and long-term reviews; prepare ad-hoc reporting and analysis metrics and reporting for management and sales forecasts.
- Work with relevant internal stakeholders to develop product requirements, definitions, process and roll-out products and services.
- Drive the adoption of Wallets for payments, remittances and payment receipts by individual customers
- Assess and react to changes in the competitive landscape, staying on top of regulatory developments and competitor activities relating to the Mobile Payments and Financial Inclusion ecosystems.
- Prepare documents for training, sales pitch and product FAQs.
Duties & Responsibilities
- Maintain professional and technical knowledge by staying in touch with relevant industries, service providers, and using them to the advantage of the product
- Contribute to team efforts by accomplishing results as needed.
- Develop product policy document, product characteristics, product implementation, deployment and training
- Seek opportunities to propose solutions and improvements as related to product development and usage
Research, Analysis and Reporting:
- Analyze customers, related channels, competition and market data.
- Provide information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
- Assess market competition by comparing the company’s product to competitors’ products.
- Identify opportunities for product innovation and product enhancements.
- Work with internal stakeholders and/ or external research agencies regarding product development and management
Product Planning and Management:
- Prepare product documents including Market Requirement Documents and product use cases to drive product activity.
- Develop pricing strategies and product policies.
- Determine product packaging solutions.
- Negotiate with support vendors
Product Marketing:
- Support and manage product event campaigns to generate product awareness and demand.
- Support sales team (Retail Banking) and Regional Officers with the necessary product knowledge (proposals/RFPs/RFEs and technical expertise.
- Prepare and conduct product presentations; develop sales tools and sales training materials.
- Provide inputs for marketing collateral development.
- Supply sales teams with latest research and marketing information.
Customer and End-User Support:
- Manage product-related support, feedback and inquiries from users.
- Determine customers’ needs and desires by specifying the research needed to obtain market information.
- Continuously review industry trends and client feedback to anticipate future market
- Use market feedback to inform product refinements and ongoing development and management
Expenditure Budget:
- Key financial/statistical measures of your organizational unit
- Number of staff: 2 Permanent Staff
- Staff costs: N/A
Costs that you control:
- Income that your team generates (if any): Transaction fees on all FIS and Mobile Money billable transactions
- Fee Income: N/A
- Net Interest Income: N/A
- Other Income: N/A
Key Performance Indicators
- Number of subscribers enrolled
- Percentage of active subscribers
- Transaction count, value and total net revenue (Group & Business Unit)
- Customer (Internal & External) Satisfaction Index
- Firstmonie Customer Base Enhancement Index
Job Requirements
Education:
- B Sc. in relevant discipline
- MBA is an added advantage
- Professional Certifications in cognate knowledge areas
Experience:
- Minimum 4-6 years cognate experience in FCMG, Telecoms, Banking, Micro Finance, Mobile Money, Payments, and other relevant sectors
Key Competency Requirements
Knowledge:
- Customer Relationship Management
- Relevant Regulatory Policies/ Guidelines
- Project Management
- Industry Knowledge – global trends of mobile payments and financial inclusion
- Product strategy, development and management
- People Management
- Product life cycle management
- Financial planning and strategy
- Problem solving
Skill/Competencies:
- Business / Product Development
- Channel Management
- Client Industry Knowledge
- Data Gathering and Analysis
- Numerate / Analytical Skill
- Computing (MS Suites)
- Presentation/ Negotiation Skills
- Planning and organizing
- Communication Skill (Written and Spoken)
- Technical skill
- Collaboration
Interested and qualified candidates should:Click here to apply
Job Title: Agent Channel Customer/Network Insights Officer
Ref No: 19000021
Location: Lagos
Schedule: Regular
Job Type: Full-time
Description
- Customer / Network Insights
- Product Performance Management
Duties & Responsibilities
- Analyze customer, channel, and competitor/market data for business reports to key stakeholders and executive management
- Provide weekly business and periodic strategic reports to key stakeholders and executive management
- Liaise with internal stakeholders and/ or external research agencies for source data on customer and channel behavior
- Assess changes in the competitive and regulatory landscape and articulate impact on the business strategy
- Develop and maintain standard operating procedure manuals for all activities related to Customer and Network Insights
- Investigate/ identify data necessary to achieve desired business outcomes and resolve data quality issues
- Create and maintain statistically robust models to facilitate the business insights and requirement definition
- Advise Agent Network Development Team of appropriate marketing actions based on the relevant information to ensure maximum benefit.
- Maintain good knowledge of relevant analytical and statistical techniques to aid work responsibilities
Expenditure Budget:
- Key financial/statistical measures of your organizational unit
- Number of staff:
- Staff costs:
Costs that you control:
- Income that your team generates (if any): Transaction fees from billable transactions
- Fee Income: Transaction fees from billable transactions
- Net Interest Income: N/A
- Other Income: N/A
Key Performance Indicators:
- Agent Network Base
- Percentage of active Agents
- Transaction volumes (count), and Total net revenue (Group & Business Unit)
- Customer (Internal & External) Satisfaction Index
Job Requirements
Education:
- B Sc. in relevant discipline
- Additional Professional Certification is an added advantage
Experience:
- Minimum of 3 years cognate experience (Financial Services/Payments/Data Analysis/Business Modelling/Marketing)
Key Competency Requirements
Knowledge:
- Customer Relationship Management
- Relevant Regulatory Policies/ Guidelines
- Project Management
- Industry Knowledge – global trends of mobile payments and financial inclusion
- Product strategy, development and management
- People Management
- Product life cycle management
- Financial and planning strategy
- Problem solving
- Marketing
- Business modelling
Skill/Competencies:
- Business / Product Development
- Channel Management
- Client Industry Knowledge
- Data Gathering and Analysis
- Numerate / Analytical Skill
- Computing (MS Suites)
- Presentation/ Negotiation Skills
- Planning and organizing
- Communication Skill (Written and Spoken)
- Technical skill
- Stakeholder engagement/ management
Interested and qualified candidates should:Click here to apply
Job Title: Agent Network Project Manager
Ref No: 19000022
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time
Job Objective(s)
- Provide operational business support to the Agent Network
Duties & Responsibilities
- Collaborate with SRF Heads to define and execute tactical strategies to drive business performance
- Coordinate the documentation of business requirements for project implementation
- Provide strategic reports and updates on ongoing projects to key stakeholders / Executives
- Assess and react to changes in the competitive and regulatory landscape, relating to Financial Inclusion ecosystems
- Develop and maintain standard operating procedure manuals for all activities related to Project Implementation
- Maintain all Project Implementation artefacts
- Work with all relevant teams (internal and external) to ensure prompt execution of agreed projects
- Participate in related User review sessions, User Acceptance Tests, Deployment activities organized by the IT team/ eBusiness Solutions
- Work with internal (within FIS and the bank) and external (Vendor, Consultant) stakeholders to drive change management activities related to implementation
- Handle price negotiation activities related to product acquisitions, vendor engagement, project deployments
- Vendor management (Consultants)
- Collaborate with required stakeholders to conduct risk assessment reviews to identify and address operational and business risks
- Challenges: N/A
- Planning: None
Expenditure Budget:
- Key financial/statistical measures of your organizational unit
- Number of staff:
- Staff costs:
Costs that you control:
- Income that your team generates (if any): Transaction fees from billable transactions
- Fee Income: Transaction fees from billable transactions
- Net Interest Income: N/A
- Other Income: N/A
Key Performance Indicators
- Agent Network Base
- Percentage of active Agents
- Transaction volumes (count), and Total net revenue (Group & Business Unit)
- Customer (Internal & External) Satisfaction Index
Job Requirements
Education:
- B Sc. in relevant discipline
- Additional Professional Certification is an added advantage
Experience:
- Minimum of 7 years cognate experience (Financial Services/Payments/Project Management/Operations/Business Development)
Key Competency Requirements
Knowledge:
- Customer Relationship Management
- Relevant Regulatory Policies/ Guidelines
- Project Management
- Industry Knowledge – global trends of mobile payments and financial inclusion
- Product strategy, development and management
- People Management
- Financial and planning strategy
- Problem solving
Skill/Competencies:
- Business / Product Development
- Channel Management
- Client Industry Knowledge
- Data Gathering and Analysis
- Numerate / Analytical Skill
- Computing (MS Suites)
- Presentation/ Negotiation Skills
- Planning and organizing
- Communication Skill (Written and Spoken)
- Technical skill
- Stakeholder engagement/ management
Interested and qualified candidates should:Click here to apply
Job Title: Product Manager, Mobile Wallet (FMCGS, TELCOS & GOVTS.)
Ref No: 19000025
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time
Job Objective(s)
- Conceptualize the value proposition, and strategic initiatives for adoption of Mobile and e-Wallets in the FMCGs, Telcos, and Government segment
- Define the adoption and support processes, use cases and target market for Wallets
- Coordinate short-term and long-term reviews; prepare ad-hoc reporting and analysis metrics and reporting for management and sales forecasts.
- Work with relevant internal stakeholders to develop product requirements, definitions, process and roll-out products and services.
- Drive the adoption of Wallets for payments, remittances and payment receipts by corporate organizations and ecosystems
- Assess and react to changes in the competitive landscape, staying on top of regulatory developments and competitor activities relating to the Mobile Payments and Financial Inclusion ecosystems.
- Prepare documents for training, sales pitch and product FAQs.
Duties & Responsibilities
- Drive the adoption of Wallets for payments, remittances and payment receipts by corporate organizations and ecosystems
- Maintain professional and technical knowledge by staying in touch with relevant industries, service providers, and using them to the advantage of the product
- Contribute to team efforts by accomplishing results as needed.
- Develop product policy document, product characteristics, product implementation, deployment and training
- Seek opportunities to propose solutions and improvements as related to product development and usage
Research, Analysis and Reporting:
- Analyze customers, related channels, competition and market data.
- Provide information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
- Assess market competition by comparing the company’s product to competitors’ products.
- Identify opportunities for product innovation and product enhancements.
- Work with internal stakeholders and/ or external research agencies regarding product development and management
Product Planning and Management:
- Prepare product documents including Market Requirement Documents and product use cases to drive product activity.
- Develop pricing strategies and product policies.
- Determine product packaging solutions.
- Negotiate with support vendors
Product Marketing:
- Support and manage product event campaigns to generate product awareness and demand.
- Support sales team (Retail Banking) and Regional Officers with the necessary product knowledge (proposals/RFPs/RFEs and technical expertise.
- Prepare and conduct product presentations; develop sales tools and sales training materials.
- Provide inputs for marketing collateral development.
- Supply sales teams with latest research and marketing information.
Customer and End-User Support:
- Manage product-related support, feedback and inquiries from users.
- Determine customers’ needs and desires by specifying the research needed to obtain market information.
- Continuously review industry trends and client feedback to anticipate future market
- Use market feedback to inform product refinements and ongoing development and management
- Challenges: N/A
- Planning: None
Expenditure Budget:
- Key financial/statistical measures of your organizational unit
- Number of staff: 2 Permanent Staff
- Staff costs: N/A
Costs that you control:
- Income that your team generates (if any): Transaction fees on all FIS and Mobile Money billable transactions
- Fee Income: N/A
- Net Interest Income: N/A
- Other Income: N/A
Key Performance Indicators
- Number of subscribers enrolled
- Percentage of active subscribers
- Transaction count, value and total net revenue (Group & Business Unit)
- Customer (Internal & External) Satisfaction Index
- Firstmonie Customer Base Enhancement Index
Job Requirements
Education:
- B Sc. in relevant discipline
- MBA is an added advantage
- Professional Certifications in cognate knowledge areas
Experience:
- Minimum 4-6 years cognate experience in FCMG, Telecoms, Banking, Micro Finance, Mobile Money, Payments, and other relevant sectors
Key Competency Requirements
Knowledge:
- Customer Relationship Management
- Relevant Regulatory Policies/ Guidelines
- Project Management
- Industry Knowledge – global trends of mobile payments and financial inclusion
- Product strategy, development and management
- People Management
- Product life cycle management
- Financial planning and strategy
- Problem solving
Skill/Competencies:
- Business / Product Development
- Channel Management
- Client Industry Knowledge
- Data Gathering and Analysis
- Numerate / Analytical Skill
- Computing (MS Suites)
- Presentation/ Negotiation Skills
- Planning and organizing
- Communication Skill (Written and Spoken)
- Technical skill
- Collaboration
Interested and qualified candidates should:Click here to apply
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