Africa’s Young Entrepreneurs (A.Y.E) is committed to empowering young entrepreneurs across Africa by creating platforms that facilitate intra-trade on the continent. We are dedicated to developing the next generation of outstanding African entrepreneurs, who will shape the economies and political landscapes of their home countries.
We are recruiting to fill the position below:
Job Title: Customer Care Representative
Location: Lagos
Job Description
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Adhere to management policies
Requirement
- Must have at least 2 years Experience
Job Title: APP/Web Software Developer
Location: Lagos
Job Description
- Regular exposure to business stakeholders and executive management, as well as the authority and scope to apply your expertise to many interesting technical problems.
- Candidate must have a strong understanding of UI, cross-browser compatibility, general web functions and standards.
- The position requires constant communication with colleagues.
- Experience in planning and delivering software platforms used across multiple products and organizational units.
- Hands on experience with Web Applications and programming languages such as HTML, CSS, JavaScript, JQuery and API’s.
- Deep functional knowledge or hands on design experience with Web Services (REST, SOAP, etc ..) is needed to be successful in this position.
- Strong grasp of security principles and how they apply to E-Commerce applications.
Skills and Qualifications
- JavaScript, JQuery, HTML, HTML5, CSS, CSS3, Web Programming Skills, E-Commerce, Teamwork, Verbal Communication, cross-browser compatibility, Web User Interface Design (UI), Security Principles, Object-Oriented Design, Web Services (REST/SOAP), Multimedia Content Development, API’s
- At Least 3 years Experience is required
Job Title: Motion Graphics Editor
Location: Lagos
Job Description
- Design and create enticing motion graphics for video deliverables (corporate videos, eLearning, websites, marketing demos, etc.)
- Prepare design plan, concept and layout for motion graphic project.
- Create and deliver motion graphics in various media including web, mobile, etc.
- Work with art and creative teams to understand project scope and objectives.
- Assist in selecting audio, video, colors, animation, etc for graphic design.
- Work with editors, producers and other designers to resolve technical and/or design issues.
- Edit raw video footage and add effects/elements to enhance motion graphics.
- Research and analyze best design techniques and solutions to create motion graphics.
- Assist in designing and creating storyboards.
- Participate in brainstorming session to share new design perspectives and ideas.
- Maintain and follow best practices for versioning control, naming convention and organization of graphic files.
- Maintain up-to-date knowledge about latest graphic design techniques.
- Ensure compliance with company guidelines and design standards.
Requirement
- Minimum experience of 2 years required.
Job Title: Professional Secretary
Location: Lagos
Job Description
Personal Secretary Responsibility Include:
- Acting as the point of contact between the manager and clients
- Screening and directing phone calls and distribute correspondence
- Handling requests and queries appropriately
Job Brief
- We are looking for a responsible Personal Assistant to provide personalized secretarial and administrative support in a well-organized and timely manner.
- You will work on a one-to-one basis on a variety of tasks related to manager’s working life and communication.
Responsibilities
- Act as the point of contact between the manager and internal/external clients.
- Screen and direct phone calls and distribute correspondence.
- Handle requests and queries appropriately
- Manage diary and schedule meetings and appointments.
- Make travel arrangements.
- Take dictation and minutes.
- Source office supplies.
- Produce reports, presentations and briefs
- Devise and maintain office filing system.
Requirements
- Proven work experience as a personal assistant
- Knowledge of office management systems and procedures
- MS Office and English proficiency
- Outstanding organisational and time management skills
- Up-to-date with latest office gadgets and applications
- Ability to multitask and prioritize daily workload
- Excellent verbal and written communications skills
- Discretion and confidentiality
- O’Level diploma
- PA diploma or certification would be considered an advantage
Job Title: Accountant
Location: Lagos
Job Description
- Provides financial information to management by researching and analyzing accounting data; preparing reports.
- Prepares asset, liability, and capital account entries by compiling and analyzing account information.
- Documents financial transactions by entering account information.
- Recommends financial actions by analyzing accounting options.
- Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
- Substantiates financial transactions by auditing documents.
- Maintains accounting controls by preparing and recommending policies and procedures.
- Guides accounting clerical staff by coordinating activities and answering questions.
- Reconciles financial discrepancies by collecting and analyzing account information.
- Secures financial information by completing data base backups.
- Maintains financial security by following internal controls.
- Prepares payments by verifying documentation, and requesting disbursements.
- Answers accounting procedure questions by researching and interpreting accounting policy and regulations.
- Complies with federal, state, and local financial legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions.
- Prepares special financial reports by collecting, analyzing, and summarizing account information and trends.
- Maintains customer confidence and protects operations by keeping financial information confidential.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Accomplishes the result by performing the duty.
- Contributes to team effort by accomplishing related results as needed.
Accountant Skills and Qualifications
- Accounting, Corporate Finance, Reporting Skills, Attention to Detail, Deadline-Oriented, Reporting Research Results
- At least 2 Years Experience required for this position.
Job Title: Public Relations Officer
Location: Lagos
Job Description
Public Relations Officer Responsibilities include:
- Developing PR strategies and campaigns
- Preparing press releases, keynote speeches and promotional material
- Building positive relationships with stakeholders, media and the public.
Job Brief
- We are looking for a Public Relations (PR) Officer to organize and oversee PR activities and ensure effective communication with stakeholders, media and the public.
- As a PR Officer, you should be an organized and cool-tempered professional who is able to handle a crisis. We expect you to have a creative mind and excellent communication skills. If you are also confident in your public speaking and project management abilities, we’d like to meet you.
- Your goal will be to cultivate a positive company image.
- Develop PR campaigns and media relations strategies
- Collaborate with internal teams (e.g. marketing) and maintain open communication with senior management
- Edit and update promotional material and publications (brochures, videos, social media posts etc.)
- Prepare and distribute press releases
- Organize PR events (e.g. open days, press conferences) and serve as the company’s spokesperson
- Seek opportunities for partnerships, sponsorships and advertising
- Address inquiries from the media and other parties
- Track media coverage and follow industry trends
- Prepare and submit PR reports
- Manage PR issues
Requirements
- Proven experience as a Public Relations Officer or similar PR role.
- Experience managing media relations (online, broadcast and print).
- Background in researching, writing and editing publications
- Proficient in MS Office and social media
- Familiarity with project management software and video/photo editing is a plus
- Strong communication ability (oral and written)
- Excellent organizational skills
- Ability to work well under pressure
- Creativity and problem-solving aptitude
- BSc/BA in Public Relations, Journalism, Communications or a related field
- At Least 2 Years Experience is Required for this Position.
Deadline: 25th March, 2019.
How to Apply
Interested and qualified candiates should send their CV to: hr@ayeonline.org
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