Fresh Ongoing Recruitment at ipNX Nigeria Limited, 7th March, 2019

ipNX is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.

We are recruiting to fill the vacant position below:

Job Title: NMS Engineer – Software Development
Job ID: 29
Location: Lagos
Department: Group Infrastructure Unit
Sub Division: Monitoring and Command Centre
Job Function: Software Development
Reporting to: Manager, Monitoring and Command Centre
Travel Frequency: Occasional
Purpose of the Job

• To provide creative and intuitive software applications as well as administer and optimize servers and managed resources to support the ever growing need for monitoring critical indices within the company network.

Expected Key Results (Detailed KPIs)

• Application development
• Server/Application Administration
• Project Management
• Dashboard development

Educational Qualifications & Functional Skills

• University Degree in Engineering
• Professional Qualification (CCNA, ITIL, LPIC/CompTIA, etc.) an added advantage.
• Ability to leverage technology to develop and enhance functional competencies
• Database Management – Mysql, MSSQL, PostgreSQL, Oracle.
• Abilty to develop software in Java, Ruby on Rails, PHP or other programming languages.
• Knowledge of networking and network monitoring/management.
• Knowledge and experience with various web technologies.
• Open Source software customization.
• Knowledge of current IT trends and technologies in software development.
• Ability to learn new things quickly.

Work Experience

• Experience in Linux and monitoring system environment
• Sound understanding and extensive experience in SNMP. TR-069 and network management
• Experience in Perl, PHP, and Python

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

Job Title: Account Manager
Job ID: 35
Location: Port – Hacourt, Rivers
Department: Network Services Division
Function: Business Development
Reporting to: Territory Manager
Travel Frequency: Rarely
Purpose of the Job

• The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
• The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Expected Key Results

• Achieve set revenue growth.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

• B.Sc Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities

Other Requirements:

• Customer Focused
• Action-oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Requirements
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

How to Apply
Interested and qualified candidates should:
Click here to apply

Job Title: Marketing Communications Executive
Job ID: 37
Location: Lagos
Department: Marketing
Function: Marketing Communications
Reporting to: Executive Director, Corporate Services
Purpose of the Job (Brief)

• The marketing communications executive is involved in developing marketing activities to promote a product, service or idea. It involves planning, advertising, public relations, research and event organization.

Expected Key Results
Networking:

• Organizing and attending events such as conferences, seminars, receptions and exhibitions.
• Liaising with a range of stakeholders including customers, colleagues, suppliers and agencies.
• Communicating with target audiences and managing customer relationships.
• Maintaining media relations.

Market Research:

• Evaluating marketing campaigns.
• Arranging the effective distribution of marketing materials.
• Contributing to, and developing, marketing plans and strategies.

Budget:

• Managing marketing budget.
• Develop an annual marketing plan in conjunction with the regional sales departments. This should detail the year’s activity to meet agreed company objectives.
• To deliver all marketing activities within the agreed budget.

Reporting & Database Management:

• Maintaining and updating databases.
• Creative Design.
• Writing and proofreading.
• Organizing photo-shoots.

Digital Marketing:

• Create and upload copy and images for the organization’s website.
• Contribute to company and industry blogs and manage e-communications.
• Keep up to date with current digital trends.
• Participating in general marketing activities.

Educational Qualifications & Functional Skills

• Minimum 2.2/Upper Credit B.Sc./ HND in Marketing, Mass Communications, Business Administration and other Social Science related courses.
• Masters in Marketing is an added advantage.

Work Experience:

• 2years experience relevant experience

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Motivation
• Nimble Learning
• Attention to detail and accuracy
• Customer Relationship Management
• Ability to work on many projects at once
• Ability to be a Team player
• Business-related computer skills including knowledge with PowerPoint, Excel and Word
• Excellent communicator with ability to influence and persuade across all levels of the organization

How to Apply
Interested and qualified candidates should:
Click here to apply

Job Title: System Analyst/Developer – OSS/BSS
Job ID: 40
Location: Lagos
Department: Information Systems and Technology
Function: System Analysis and development
Reporting to: Head, Information Systems & Technology
Travel Frequency: Occasional
Purpose of the Job

• Primary responsibility for the development and support of the OSS/BSS platform and its integration with other systems and applications.

Expected Key Results

• Develop  and build software and applications
• Ensure feasibility and usefulness of projects
• Reporting

Educational Qualifications & Functional Skills

• Minimum 2.1/Upper Credit Bachelor’s Degree in Computer Science, Computer Engineering, or Computer Information Systems or related field or a combination of related experience and education.

Work Experience:

• Hands-on experience with Perl programming, Linux, Postgres RDBMS, and Apache web server required
• Demonstrated experience developing database- driven web applications using PHP, Python, Ruby on Rails, or Java, a plus
• Previous experience in Telco OSS/BSS software, such as Freeside and FreeRadius, a big advantage
• Experience with user experience software development using JavaScript including libraries such as JQuery, XML, CSS3.0 (with dynamic, responsive web design with mobile devices), and other related UI technologies (HTML5, Flash)
• Strong integration skills
• Good understanding of web application development using HTTP REST, software standards, software development life cycle and methodologies
• Knowledge of software development process, quality control, and impact assessment
• Demonstrated knowledge in mobile platforms, internet technologies and user interface
• Experience working in a multi-platform (LINUX, Mac-OS and Windows) environment. Experience working with version control systems (Subversion, Git)

Other Requirements:

• Strong team player
• Ability to mentor less experienced engineers
• Solid problem solver
• Ability to quickly learn and apply new tool sets, technology and concepts
• Proven ability to organize, prioritize, and manage multiple projects effectively, deal with changing priorities, and to meet deadlines in a rapidly changing, fast-paced environment
• Effective communication and interpersonal skills to present information and ideas clearly and succinctly and to explain various application software and hardware to end users

How to Apply
Interested and qualified candidates should:
Click here to apply

Job Title: System Administrator
Job ID: 38
Location: Lagos
Department: Information Systems and Technology
Sub Division: Information Systems & Technology
Job Function: System Administration
Reporting to:Head, Information Systems & Technology
Travel Frequency: Occasional
Purpose of the Job

• Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure to enable continuing innovation within the infrastructure

Expected Key Results:

• Administer server’s infrastructure in accordance with standards and project/operational requirements
• Identify and promote best systems administration practices and patterns
• Perform continuous system monitoring
• Provide Tier II/other support
• Participate in disaster recovery planning and testing
• Identify approaches that leverage our resources and provide economies of scale

Educational Qualifications & Functional Skills

• Minimum 2.1/Upper Credit Bachelor’s degree or equivalent Engineering or Information Technology or Computer Science
• Systems Administrative role in Linux environment
• Previous years of experience working in ISP environment

Work Experience:

• Linux, Windows Server, Solaris administration experience necessary, in that order of preference
• Experience with scripting, installation and migration concepts – in Bash, Perl, Python
• Virtual Infrastructure administration experience with KVM or VMware highly desired. Storage Area Network administration experience a plus
• Experience administering centralized data backup and recovery infrastructure, including installation and configuration of open source data backup solutions like Bacula, amanda, BareOS, etc.
• Experience deploying and administering web servers – Apache/Nginx/Tomcat
• Working knowledge of cloud technologies like OpenStack, a plus
• Experience with Dev/Ops tooling to build, configure and deploy, a plus
• Experience with configuration management tools (Chef, Ansible, Salt Stack, Puppet)
• Working knowledge of open source CPanel (website admin panel) and Relational Database Management System like MySQL, PostgreSQL, etc.
• Experience supporting a high traffic customer facing website infrastructure
• Experience administering and troubleshooting load balancing appliances in a production environment.

Other Requirements:

• Ability to document and implement processes to increase efficiency, productivity, reliability and scalability
• Project management skills a definite asset
• Strong understanding of the organization’s goals and objectives
• Problem solver
• Ability to work under pressure
• Customer Focus
• Tech savvy
• Team work
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

Job Title: Business Analyst
Job ID: 24
Location: Lagos
Department: Network Services Division
Function: Business Development
Reporting to: Head, NSD
Travel Frequency: Rarely
Purpose of the Job

• The Business Analyst is responsible for analyzing business processes within the company and recommending projects to improve the effectiveness of those processes.
• Understand the structure, policies, and operations of the division’s service delivery operations.
• Interface with the customers to understand their requirements.
• Bridge the gap between the business problems and the technology solutions.
• Business performance analysis.

Expected Key Results (Detailed KPIs)

• Business Scope and Specification Management
• Conduct feasibility studies, from a technological and organizational perspective, and document findings
• Complete cost-benefit analysis on implementing changes to business processes, products or business unit structure
• Document ‘as is’ and ‘to be’ processes and describe the changes required to migrate to the ‘to be’ capability.
• Contribute to developing business cases to quantify current costs to serve; investment in project; and return on investment
• Market Assessment and Competitive Analysis
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

• B.Sc Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities
• Must demonstrate ability to model data and processes, experience in implementing process change and producing supporting documentation, documenting and executing test scripts experience, experience in writing business functional and non-functional requirements documents and business cases. Understanding of user needs and a business outcome approach. Experience in use case documentation.

Other Requirements:

• Customer Focused
• Action oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality.

How to Apply
Interested and qualified candidates should:
Click here to apply

Job Title: Senior ipNX Technical Support Engineer
Job ID: 28
Location: Lagos
Department: Network Services Divison
Department: Service Assurance
Function: Technical Support
Reporting to: Service Assurance Manager
Travel Frequency: Seldom
Purpose of the Job (Brief)

• Provide advanced (2nd) level off-site technical support for all ipNX services: Data connectivity, Internet services, and Voice services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results

• Incident Management (Complex/advance Call Resolution)
• Prompt Response to inbound calls and emails
• Timely Escalation/feedback to relevant units.
• Preparing Technical Reports

Educational Qualifications & Functional Skills

• (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics Engineering CCNP
• Advanced level knowledge of telecommunications, IP design, and implementation skills, & in-depth knowledge of IP Network.
• Ability to find the solution to complex network problems through creative thinking, analytical reasoning and past experiences along with available resources and information.
• Resourceful team player who excels at building trusting relationships with customers and colleagues
• Innovative problem-solver who can generate workable solutions and resolve complaints.
• Excellent business communication skills both verbal and written.

Work Experience:

• Internetworking Voice and Data Advanced VoIP Protocol Analysis andTroubleshooting, TCP/IP Protocol Analysis and Troubleshooting, Linux and Windows operative systems
• A hands-on experience with the following is a must: IP Routing, MPLS, BGP, QOS, VPN technologies both layer 2 and 3.
• At least 4 years work experience in similar role.
• Knowledge and experience with network security (IPSec Firewalls) is desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organisations

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

How to Apply
Interested and qualified candidates should:
Click here to apply

Job Title: Network Management Engineer
Job ID: 17
Location: Isaac John, Ikeja GRA, Lagos
Department:Group Infrastructure Unit
Sub Division: Monitoring and Command Centre
Job Function: Network Management
Reporting to: Head, Monitoring and Command Centre
Travel Frequency: Occasional
Purpose of the Job

• To monitor the network 24*7, providing support for management and efficient configuration of systems that are used for monitoring and service feasibility, ensuring appropriate design and notification are provided in line with the requirement of the user departments.

Expected Key Results (Detailed KPIs)

• Application development
• Network Monitoring
• Escalation
• Network Operations
• Server/Application Administration
• Network Device backup
• Dashboard development
• Reporting.

Educational Qualifications & Functional Skills

• University Degree in Engineering
• Professional Qualification (CCNA, ITIL, LPIC/CompTIA, etc.) an added advantage.
• Ability to leverage technology to develop and enhance functional competencies
• Database Management – Mysql, MSSQL, PostgreSQL, Oracle.
• Knowledge of networking and network monitoring/management.
• Knowledge and experience with various web technologies.
• Open Source software customization.
• Knowledge of current IT trends and technologies in software development.
• Ability to learn new things quickly.

Work Experience:

• Experience in Linux and monitoring system environment
• Sound understanding and extensive experience in SNMP. TR-069 and network management
• Experience in Perl, PHP, and Python

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning.

How to Apply

Interested and qualified candidates should:
Click here to apply

Job Title: Account Manager
Job ID: 36
Location: (Lekki/ Ikeja/ Victoria Island/ Apapa) Lagos
Department: Network Services Division
Function: Business Development
Reporting to: Territory Manager
Travel Frequency: Rarely
Purpose of the Job

• The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
• The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Expected Key Results

• Achieve set revenue growth.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

• B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities.

Other Requirements:

• Customer Focused
• Action-oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

How to Apply
Interested and qualified candidates should:
Click here to apply

Job Title: Territory Manager, Island
Job ID: 33
Location: Lagos
Department: Network Services Divison
Function: Business Development
Reporting to: Head, Corporate Sales
Travel Frequency: Rarely
Purpose of the Job 

• The Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned territory.
• The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.
• The territory manager manages and oversee account managers working within the given territory.

Expected Key Results

• Achieve set revenue growth.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

• B.Sc Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities

Other Requirements:

• Customer Focused
• Understanding of Strategic Accounts
• Action oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

Job Title: NYSC, Pre-Service & I.T Intern
Job ID: 18
Location: Any City, Nigeria
Department: Human Resource, Finance, Wifi and Voice, Network Infrastructure uni, Information Systems & Technology
Reporting to: Supervisor
Function: As applicable to requesting unit
Travel Frequency: Occasional
Introduction of the Job 
The ipNX internship program offers students in tertiary institutions in Nigeria the opportunity to gain work experience and providing students the opportunity to work directly with inspiring and experienced professionals. The insights and skills gained by the end of the programme would be invaluable for future careers to the following category of applicants:

• Students undergoing the mandatory SIWES (Student Industrial Work Experience Scheme) program (INDUSTRIAL TRAINEE).
• Graduates who have completed their Higher National Diploma programs for Polytechnics, Colleges of Education & Bachelor Degree for university institutions .and are awaiting NYSC deployment (PRE-SERVICE).
• Corp members currently undergoing their National Youth Service Corps (NYSC).

Purpose of the Job

• To learn new skills and add to their knowledge base while gaining confidence in their abilities.
• To offer the opportunity to work with someone who can become a mentor for you – not only in the internship but throughout their career.
• To learn about a career field from the inside and decide if this is the right career field for them.
• To offer the opportunity to practice communication and teamwork skills.
• To gain industry knowledge first hand from the organization and professionals.
• To gain valuable experience and accomplishments to add to their resume.
• To provide evidence that they have initiative, are reliable, and have a sense of responsibility.
• To apply some of the ideas learned in school and provide a bridge between school and the professional world.

Deliverables;

• This section requires the top five accountabilities that role is to deliver own. Written in outcome language, this is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.

Expected Key Results (Detailed KPIs):

• Communications
• Dependability
• Initiative
• Job Knowledge
• Use of Technology
• Overall Job Performance

Demonstrate (Key competencies):

• This section requires an overview of the education, experience, and skills required to do the job at a satisfactory level. It is not a list of the jobholder’s qualification.

Educational Qualifications & Functional Skills

• CGPA ( 2.50 minimum)/BSC(2.2 minimum)/ HND(Upper Credit minimum).
• WAEC (Minimum 6 B’s & C’s)

Work Experience:

• Little or no work experience

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience

How to Apply
Interested and qualified candidates should:
Click here to apply 

Job Title:System Administrator
Job ID: 53
Location: Lagos
Department: Research and System Architecture
Job Function: System Administrator
Reporting to: Chief Technology Architect
Travel Frequency: Occasional
Purpose of the Job

• Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure to enable continuing innovation within the infrastructure

Expected Key Results

• Administer server’s infrastructure in accordance with standards and project/operational requirements
• Identify and promote best systems administration practices and patterns
• Perform continuous system monitoring
• Provide Tier II/other support
• Participate in disaster recovery planning and testing
• Identify approaches that leverage our resources and provide economies of scale

Educational Qualifications & Functional Skills

• Minimum of 2.1/Upper Credit Bachelor’s Degree in Engineering or Information Technology or Computer Science
• Systems Administrative role in Linux environment
• Previous years of experience working in ISP environment

Work Experience:

• Linux, Windows Server, Solaris administration experience necessary, in that order of preference
• Experience with scripting, installation and migration concepts – in Bash, Perl, Python
• Virtual Infrastructure administration experience with KVM or VMware highly desired. Storage Area Network administration experience a plus
• Experience administering centralized data backup and recovery infrastructure, including installation and configuration of open source data backup solutions like Bacula, amanda, BareOS, etc.
• Experience deploying and administering web servers – Apache/Nginx/Tomcat
• Working knowledge of cloud technologies like OpenStack, a plus
• Experience with Dev/Ops tooling to build, configure and deploy, a plus
• Experience with configuration management tools (Chef, Ansible, Salt Stack, Puppet)
• Working knowledge of open source CPanel (website admin panel) and Relational Database Management System like MySQL, PostgreSQL, etc.
• Experience supporting a high traffic customer facing website infrastructure
• Experience administering and troubleshooting load balancing appliances in a production environment.

Other Requirements:

• Ability to document and implement processes to increase efficiency, productivity, reliability and scalability
• Project management skills a definite asset
• Strong understanding of the organization’s goals and objectives
• Problem solver
• Ability to work under pressure
• Customer Focus
• Tech savvy
• Team work
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

How to Apply
Interested and qualified candidates should:
Click here to apply

Job Title: ipNX Technical Support Engineer (i-TAC Engineer)
Job ID: 22
Location: Lagos
Department: Service Assurance
Function: Technical Support
Reporting to: Service Assurance Manager
Work Schedule: Shift
Travel Frequency: Seldom
Purpose of the Job

• Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results (Detailed KPIs):

• Incident Management (First Call Resolution)
• Prompt Response to inbound calls and emails
• Follow up on unresolved complaint/ open tickets to closure
• Timely Escalation/feedback to relevant units.
• Preparing Technical Reports

Educational Qualifications & Functional Skills

• B.Sc/B.Eng in Computer Science/Computer Engineering /Electrical-Electronics Engineering, CCNA, CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Excellent business communication skills both verbal and written.
• Work Experience:
• A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
• Knowledge and experience with network security (IPSec Firewalls) are desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

Job Title: Network Support Engineer
Job ID: 44
Location: Garki, Abuja
Department: Group Infrastructure Unit
Function: Network Implementation & Support
Reporting to: Regional Head, Implementation & Support
Travel Frequency: Occasionally
Purpose of the Job

• To improve on the SLAs with customers by reducing the MTTR which will translate to improve service to customers.

Expected Key Results

• Provision of support to corporate and retail clients, in the form of timely fault diagnosis and resolution.
• Monitoring and troubleshooting of the core network with the aim of proffering quick and accurate resolution to core network problems.
• Managing Pre-Installation procedures (site survey), and actual installation, integration and maintenance of microwave radio links (point-to-point, point-to-multipoint and NLOS).
• Establishing and managing end-to-end connectivity for banks and other corporate bodies.
• Installation, configuration and integration of new clients into the network.
• Providing adequate back-end support for field engineers.

Educational Qualifications & Functional Skills

• Minimum 2.2/Upper Credit Bachelor’s Degree in Computer Engineering /Electrical Engineering or Computer Science.
• Professional Qualification: CCNA, CCNP

Work Experience:

• Minimum of 1 year experience.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning.

How to Apply
Interested and qualified candidates should:
Click here to apply

Job Title: Regional Accountant
Job ID: 51
Location: Port Hacourt, Rivers
Department: Finance
Function: Billing, Receivable Management & Cash Management
Reporting to: GM, Finance
Travel Frequency: None
Purpose of the Job

• To ensure consistent operational cash inflow into the business by regular billing of customers and receivable management in strict compliance with credit policy.
• Management of cash imprest to support company operations.

Expected Key Results

• Billing
• Receivable Management
• i-Shop Inflow Management
• Cash Imprest Management

Educational Qualifications & Functional Skills

• Bachelor’s degree/HND in Accounting (Second Class Lower/Upper Credit at minimum)
• Possession of ACA or ACCA
• Good customer relationship and management skill, proficient in excel and other Microsoft Office.

Work Experience:

• Minimum of 3  years experience.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

How to Apply
Interested and qualified candidates should:
Click here to apply

Job Title: Employee Experience and Communications Officer
Job ID: 58
Location: Lagos
Department: Human Capital Management
Travel Frequency: Occasional
Reporting to: Head, HR Operations
Function: Content creation/curation, employee experience, internal & external communications.
Purpose of the Job

• Responsible for creating and executing a digital communication strategy for engaging with employees.
• Also, monitoring and improving the overall employee experience across company culture, physical space and technology to produce an engaged, motivated and high performing workforce.

Expected Key Results

• Wholesome employee experience.
• Internal communication & content curation duties.
• Develop strategies and initiatives that would enhance employee experience.
• Monitoring employee experience KPIs (satisfaction, engagement, productivity) as it relates to company culture, physical space and technology tools.
• Drive leadership awareness, commitment and accountability for the employee experience and diversity and inclusion.
• Foster positive employer-employee relationships through effective communication.
• Design & review copy for print and digital platforms.
• Handle protocols for internal corporate announcements. Create alignment by taking concepts/ideas from various stakeholders to create deeply resonating & engaging content.
• Manage and update all ipNX internal employee digital presences such as career portal, Intranet, etc.
• Report to Executive Director, Corporate Services on trends on all employee experience touch points.
• Create SLAs for vendors as it pertains content and designs for corporate services.
• Assist with general administrative/corporate duties as necessary.
• Perform other duties as assigned by the Executive Director, Corporate Services.

Educational Qualifications & Functional Skills

• Minimum 2.2/Upper Credit, Bachelor’s degree in Computer Science, HR, Communications, Public Relations or related discipline.
• Training/certification in user experience design, user research, usability design or product design is an added advantage.
• Portfolio/case studies- Visual design: e.g fliers, magazines, advertising campaigns etc, User experience design assets: personas, journey maps, wireframes, usability tests etc, copy writing and Video editing and post-production.
• Web design & development: HTML, CSS & JS (Experience of frontend frameworks like Angular, React or Vue.js is a bonus)
• User experience design tools: usability testing, user research, wireframing, prototyping, A/B testing

Work Experience:

• 1-2 years of experience in similar capacity.
• Experience with user experience design techniques e.g. user research, usability testing, wireframing, prototyping, journey mapping, personas etc.
• Creative copywriting, for presentations, email copies, publicity and advertising assets.
• Experience with Adobe Creative Cloud i.e. XD, Photoshop, Illustrator, InDesign, AfterEffects, Premiere Pro.
• Experience with CMS i.e. WordPress, Blogger, LinkedIn Publishing, Medium
• Experience working in social media, online publishing or digital marketing and its tools e.g. Mailchimp.
• Experience working with analytics tools e.g. Google Analytics

Other Requirements:

• Storytelling
• Customer Focus
• Ability to sell
• Action orientation
• Ability to optimize work processes
• Tech savvy
• Drive results
• Self Development
• Nimble Learning
• Resilience

Application Deadline: 31st May, 2019.