Softnoon Holdings is a multi-business enterprise with service offerings through its distinct business divisions. Softnoon Holdings Limited has carved a niche as a quality company providing quality services consistently.
We are recruiting to fill the position below:
Job Title: Group Head, Customer Care
Location: Lagos
Job Description
- Accomplishes customer service and human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees
- Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
- Preparing and completing action plans; implementing production, productivity, quality, and customer-service standards.
- Resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
- Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Determines customer service requirements by maintaining contact with customers.
- Visiting operational environments; conducting surveys; forming focus groups.
- Benchmarking best practices; analyzing information and applications.
- Improves customer service quality results by studying, evaluating, and re-designing processes.
- Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes information systems and organization mission by completing related results as needed
Job Requirements
- 7-10 Years proven knowledge of Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information, Developing Standards, and Help Desk Experience.
- A BSc, professional certifications, & a Masters degree in Customer service or related course.
Job Title: Group Head, Operations
Location: Lagos
Job Description
- Liaise with superior to make decisions for operational activities and set strategic goals.
- Plan and monitor the day-to-day running of business to ensure smooth progress.
- Supervise staff from different departments and provide constructive feedback.
- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
- Manage procurement processes and coordinate material and resources allocation.
- Oversee customer support processes and organize them to enhance customer satisfaction.
- Review financial information and adjust operational budgets to promote profitability.
- Revise and/or formulate policies and promote their implementation.
- Manage relationships/agreements with external partners/vendors.
- Evaluate overall performance by gathering, analyzing and interpreting data and metrics.
- Ensure that the company runs with legality and conformity to established regulations.
Requirements
- 8-10 years proven experience as Director of Operations or equivalent position.
- Excellent organizational and leadership abilities.
- Outstanding communication and people skills.
- Knowledge of industry’s legal rules and guidelines.
- In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
- Working knowledge of data analysis and performance/operation metrics.
- Familiarity with MS Office and various business software (e.g. ERP, CRM).
- BSc/BA in Business Administration or relevant field; MSc/MA will be a plus.
Job Title: Executive Assistant (Male)
Location: Lagos
Job Description
- Preparing financial statements, reports, memos, invoices letters, and other documents.
- Answering phones and routing calls to the correct person or taking messages.
- Handling basic bookkeeping tasks.
- Filing and retrieving corporate records, documents, and reports.
- Researching and conducting data to prepare documents for review and presentation by boards of directors, committees, and executives.
- Helping prepare for meetings.
- Accurately recording minutes from meetings.
- Greeting visitors and deciding if they should be able to meet with executives.
- Using various software, including word processing, spreadsheets, databases, and presentation software.
- Reading and analyzing incoming memos, submissions, and distributing them as needed.
- Making travel arrangements for executives.
- Performing office duties that include ordering supplies and managing a records database.
- Experience as a virtual assistant.
- Opening, sorting and distributing incoming faxes, emails, and other correspondence.
Job Requirements
- 2-3 Years Proven experience as an executive assistant or other relevant administrative support experience.
- In-depth understanding of entire MS Office suite.
- High School Diploma.
- Ability to organize a daily workload by priorities.
- Must be able to meet deadlines in a fast-paced quickly changing environment.
- A proactive approach to problem-solving with strong decision-making skills.
- Professional level verbal and written communications skills.
How to Apply
Interested and qualified candidates should send their Curriculum Vitae to: careers@softnoonng.com or jobs@softnoonng.com
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