Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.
We are recruiting to fill the position below:
Job Title: Technical Customer Support Associate
Location: Lagos
Job Description
- Are you a natural problem solver?
- Do you have an interest in different technologies and IT?
- Do you think you can deliver exceptional customer service?
- Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
- Due to expansion we are looking to add to our team of Office 365 software support representatives.
- As a customer facing software support specialist supporting Office 365, your role will be to provide phone and email based technical support to individual customers while ensuring ticket resolution and customer satisfaction.
- Supported by our quality assurance team, subject matter experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer service.
What we’re looking for
- Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
- You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
- Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Duties and Responsibilities
- Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for individual customers including, issues escalated to the highest level of management
- Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
- Collaborate with subject matter experts and escalation managers when additional support is needed
- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
Competencies:
- Superior researching, problem solving and troubleshooting skills
- Adaptability to work independently and part of a team bringing in experts when needed
- Excellent customer service skills
- Prior customer service or support experience required
- Passion for technology and learning
- Strong English skills (B2) written and verbal
- Interest in Office 365
How to Apply
Interested and qualified candidates should:
Click here to apply
Job Title: Technical Support Engineer
Location: Lagos
Job Description
- Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on high-end software products and solutions?
- Do you take pride in delivering great customer service? Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
- Due to expansion we are looking to add to our team of software support engineers.
- As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Working on the Office 365 team you will be supporting everything related to the Office 365 suite for enterprise users.
- Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.
Duties and Responsibilities
- Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
- Collaborate with subject matter experts and escalation managers when additional support is needed
- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
- Seeks supplemental training to improve performance and develop specialization.
Job Requirements
What we’re looking for:
- Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
- You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
- Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Competences:
- Up to 2 years experience in technical or customer support
- Strong researching, problem solving and troubleshooting skills
- Adaptability to work independently and part of a team bringing in experts when needed
- Excellent customer service skills
- Passion for technology and learning
- Some exposure with cloud technologies and interest in Rehat, Ubuntu or Linux
- Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
- Ability to quickly adapt to technology and/or application changes and business delivery priorities
How to Apply
Interested and qualified candidates should:
Click here to apply
Job Title: Learning Design and Program Manager
Location: Nigeria
Job Description
- Do you have a deep understanding of the digital learning experience?
- Do you seek to improve the engagement of people who are considering what they need to learn in the process of learning?
- We are looking for someone who can design and implement a learning experience that supports a meta-learning approach and drives workforce development.
- Support a strategy that enables employees to continuously learn in a personalize, immersive, and engaging manner.
- Build a global team. Reshape the learning experience using AI and chatbots.
- The role reports to the Global Head of Learning and Development.
What we’re looking for
- Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
- You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
- Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Duties and Responsibilities
- Create a Learner-centered experience that drives engagement in career planning and continuous learning.
- Lead and manage a global team of content developers.
- Design and develop a new and innovative experience that brings learning to the desktop and incorporates AI and chatbots.
- Design and develop a social learning environment for leadership and technical expert communities.
- Use current thinking from learning science, UX design, marketing and technology to develop innovative learning components that are visually-compelling, interactive, and that take full advantage of various media and delivery methodologies.
- Design simple but robust feedback tools like badging, certifications, gamification, and behavior based prompting.
Qualifications and Competences
- 5+ years of experience in learning experience design or 3 years plus a Master’s Degree in a related field, or equivalent experience
- Expertise in fields such as user research, performance support, gamification, change management, cognitive psychology, and UX design.
- Experience applying adult learning theory, instructional design, and learning evaluation.
- Proven experience that shows that you are an innovator with the ability to find creative solutions to complex problems.
- Experience with basic software development tools and concepts.
- Exposure to working with AI and chatbot in the learning space.
- You are a strong collaborator, capable of working closely with colleagues to achieve project objectives in a fast-paced environment.
- Excellent written and oral communication skills. You can write effective copy, instructional text, and audio/video scripts. You can tell a story with visuals as well as words.
- You have a proven record of meeting deadlines in a fast-paced environment with aggressive schedules.
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline: 23rd April, 2019.
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