Natives Hospitality is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Front Desk Officer
Location: Lagos
Job Description
- We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
- Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
- If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Manage customer complaints and help create memorable experience for our Guest
Education Requirements
- Degree or Diploma in Hotel Management is a plus.
Qualification requirements:
- 2 years in Hotel Jobs.
Experience and skills requirements:
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Cloud beds and Room Key PMS
- Understanding of how travel planning websites operate, like Booking and Trip Advisor
- Customer service attitude
- Excellent communication and organizational skills.
Job Title: Accountant/ Financial Controller
Location: Lagos
Job Descriptions
- To be responsible for the hotel’s accounting and financial management requirements. Managing the accounting department, procurement function and electronic data processing systems.
- To provide the general manager and unit management team with meaningful and timely information on the status of the hotel’s performance.
- To assist proactively with cost containment, revenue enhancement, profit improvement opportunities and safeguarding of the company’s assets.
Main Duties
Records:
- To maintain proper and complete accounting records of the hotel.
- To ensure that the accounts, records and transactions of the hotel are accurate and correct at all times.
Safeguarding of Assets:
- To implement all necessary controls to safeguard the assets of the hotel.
Financial Reports:
- To prepare and interpret the financial statements and reports of the hotel.
Management Information:
- To provide financial information to management as tools for maximizing profits and planning for the future. Reports which should stimulate management action.
Budgets and Forecasts:
- To compile, together with the other executives, budgets and forecasts covering all activities of the hotel.
- To compile treasury/cash flow forecasts for the business.
Controls and Procedures:
- To ensure that the established controls and procedures in respect of the controller’s areas of responsibility are being complied with at all times.
Electronic Data Processing Systems:
- To ensure that the hotel’s computer systems and their software are fully utilized, well safeguarded and properly maintained.
- To implement future changes/additions to the electronic data processing systems of the hotel.
Cashiers:
- To ensure that there are, at all times, proper procedures and controls for the guest cashiers and other cashiers in the hotel, notwithstanding the fact that these areas are not the direct responsibility of the controller.
- To ensure proper controls for F&B cashiers.
Purchasing, Receiving and Stores:
- To ensure that there are, at all times, proper procedures and controls for purchasing, receiving, stores and requisitioning.
Stock Taking:
- To ensure that physical inventories of all supplies are being taken on a monthly basis and of all operating equipment on a quarterly basis.
Credit and Collection:
- To ensure that the hotel complies with the established credit and collection procedures, with particular attention to front office, group and meetings/banqueting processes.
- Expenditures
- To check and approve expenditures (via purchase requests, expenditure approval forms and purchase orders) in accordance with established procedures.
Payments:
- To approve and sign payments in accordance with established procedures.
Bank Accounts:
- To ensure that bank account statements are checked on a daily basis.
- To ensure that bank accounts are reconciled each month.
Income Audit:
- To ensure that all revenue due to the hotel is properly accounted for and reconciled.
Receivables:
- To ensure that all receivables are collected within the hotel’s credit periods.
Accounts Payable:
- To ensure that payments are made for all goods and services on a timely basis.
- To ensure that all payments are adequately supported by documentation, properly coded and properly authorized.
- To ensure that suppliers’ accounts are reconciled to the hotel’s records on a regular basis.
Payroll:
- To ensure that payments are properly calculated, authorized and paid on a timely basis to employees.
- To ensure returns, declarations and administration are properly handled concerning Inland Revenue, Pension Trustees and other relevant bodies.
- To ensure that proper deductions are made at all times for PAYE, NI, pensions and other relevant items.
Inventories:
- To ensure that proper records are kept for all inventory items.
VAT:
- To ensure that payments and returns are made accurately and on a timely basis to Customs and Excise in respect of value added tax.
- To ensure that compliance is continuous and that refunds are appropriately kept for inspection by external bodies.
General Ledger
- To ensure that all revenue and expenditure are properly recorded in the general ledger.
- To ensure that all balances are reconciled on a regular basis.
General Cashier:
- To ensure that disbursements made by the General Cashier are properly authorized and adequately supported by documentation.
- To ensure that the float of the General Cashier is verified daily.
Contracts:
- To keep and safeguard the hotel’s contracts and agreements.
Auditors:
- To liaise with internal and external auditors in compliance with the company’s requirements.
Insurances:
- To assist in the renewal of insurances.
- To administer insurance claims.
Corporation Tax:
- To provide information required for the preparation of corporation tax computation.
Statutory Accounts:
- To assist in the preparation of the year end statutory accounts.
Other Areas of Responsibility:
- Banks, borrowings and loans
- Insurance renewals
- Property taxes
- Licenses
- Rental of space
- Auditors (external and internal)
- Pensions
- Corporation tax
- Company secretarial matters
Job Requirements
- Must be a holder of either B.Sc or HND in Accounting
- Minimum of 5 years’ experience in related industry
- Prior experience with invoicing and customer relationship management
- Good knowledge in use of hotel accounting/billing software.
Job Title: Hotel Marketing Manager
Location: Lagos
Job Description
- We are searching for an experienced staff to join our growing team.
- The ideal candidate should have a positive attitude, be passionate about Marketing, enjoy working with people and experienced in Hotel/Hospitality.
Job Requirement/Skills
- Minimum of HND in Marketing/Management, or any related field
- At least 1 year working experience in hospitality industry
- Must have had at least 2 years marketing experience
- Experienced and comfortable with working busy shifts
- Develop planning, organisational and time management skills
- Good presentation skills
- Interpersonal and good communicate skills
- Friendly, outgoing and good outstanding/experience of marketing strategies
- Well composed, mannered, clean, good ethics and physique
- Contribute to a positive team environment.
Job Title: Waiter/ Waitress
Location: Lagos
Job Description
- We are looking for suitable and qualified persons to fill the positions of waiters and waitresses in our establishment in lekki, Lagos.
- Their responsibilities includes making sure that our guest enjoys a 7 star service delivery that will make them return and recommend other persons.
Responsibilities
- Welcome and seat Guest in a bar or restaurant
- Take orders from guest and recommend meals or drinks
- Present menus for guest
- Serve food and drinks
- Prepare mis-en-place
- Clear tables after the guest have had their food or drinks
- Handle guest complains and request
- Responding to guest request in a timely, friendly and efficient manner
- Mix and garnish beverage according to recipe and portion control standard
- Ensuring that guest food and drinks is properly present.
- Ensuring that the bar, lounge stations are fully stocked, clean and tidy at all times
- Efficient Product and menu Knowledge
- Ability to sell up all promotion available in the outlet
- Ability to open and close stock
Education Requirements
- SSCE, OND, B.Sc, HND in any field.
Experience and skills requirements:
- Work experience as a Hotel waiter/waitress.
- Wine and cocktail Knowledge
- Knowledge of table set up
- Excellent communication and organizational skills.
Job Title: Gym Attendant
Location: Lagos
Responsibilities
- Tends to guest as they use the facility
- Regular cleaning of cleaning equipment’s
- Picking up of towels and equipment’s left behind by guest after usage
- Taking guest on aerobics classes
- Training guest on how to Use Gym Facilities
- Help enforce gym policies
- Scheduling of gym time and classes
- Keeping of Gym Guest Records and also maintaining a good relationship with Guest
- Recommending of services time and period for gym facilities
- Acts as a pool attendant too in the absence of a pool attendant
Experience and skills requirements:
- Work experience as a Gym attendant in a Hotel.
- Ability to swim and work as a Life Guard will be of advantage
- Excellent communication and organizational skills
Education Requirements
- SSCE, OND, HND, B.Sc in any field.
Job Title: Operations Manager
Location: Lagos
Job Description
- We are looking for a Hotel Operations manager to be responsible for managing all our operations.
- Our mission is to be the most reputable hotel; hence, we are looking for an experienced hotel operations manager with the right energy and experience, who is passionate about providing an excellent service to our guests and employees
Job Responsibilities
- Develop long and short-term plans for the group and be fully responsible for the operation of the hotel
- Responsible for formulating the strategic planning and operation strategies of the operation department, standardization, and ensuring the implementation of the company’s operational management standards, and enhancing brand reputation; Responsible for the maintenance of service, training, quality, and customer experience for the hotel
- Responsible for the structuring of the operation management team and the development of reserve talents for the company; Internal team management of hotel, including work scheduling, training team motivation
- Carry out inspections of property and services Ensuring good hygiene level and cleaning efficiency of hotel
- Financial management of hotel, including financial data analysis, purchasing plan, and cash management
- Communicate and coordinate with the headquarters, including price adjustment, related support applications, etc
- Investigate and undertake market research, analyzing competition, and keying into industry trends
- Plan and organize accommodation, catering and other hotel services promote and market the business Ensure security is effective
- Ensure compliance with licensing laws, health and safety and other statutory regulations
Qualifications and Experience
- Bachelor’s Degree preferably in Business Administration, Social Sciences, Hospitality Management, Humanities or a related field, from a reputable institution
- M.Sc Degree in related area is a plus from a reputable university
- Must have previous experience studying or working abroad
- Experience working in a multicultural environment will be an added advantage
- Have more than 5 years of proven work experience as a Hotel Operations Director
- Experience working with international 4 and 5-star hotels are preferred
- Should be between the ages of 30 – 42 Years old Requirements and Attributes: Proficiency in Microsoft Office, especially Excel Ability to lead, motivate & direct employees Must possess the ability to think clearly and make quick decisions Numeracy and logistical planning skills are desired
- The ability to balance customer and business priorities
- Affinity for success
- Proven Leadership and Management skills
- Good verbal and written communication skills
- Creative and innovative mindset
- Strong sense of responsibility, High degree of loyalty and integrity, Ambitious Relationship Management skills.
Job Title: Room Attendant
Location: Lagos
Job Description
- We are looking for suitable and qualified persons to work in our House keeping department attending to our facilities with integrity and attention to detail.
- Our Goal is to create a clean and orderly environment for our guest that will become a critical factor in maintaining and strengthening our reputation
Responsibilities
- Performing a variety of cleaning activities such as sweeping, mopping, dusting and polishing
- Ensuring all rooms are cared for and inspected according to standard
- Protecting equipment’s and making sure there are no inadequacies
- Notify superiors of any damages, deficits and disturbances
- Deal with reasonable complaints and request with professionalism and patience
- Check stocking levels of all consumables and replace when appropriate
- Adhere strictly to rules regarding health and safety and be aware of any company related practices.
Experience and Requirements
- Proven Record and experience as a cleaner or house keeper
- Ability to work with little or No supervision and maintain a high level of performance
- Prioritization and time management skills
- Working quickly without compromising quality
- Knowledge of English language
Education Requirement
- SSCE or OND in any field.
Qualification Requirement:
- 2 years in Hotel Jobs
Job Title: Cook
Location: Lagos
Job Description
- We are looking for a skilled Cook to prepare delicious meals according to menu. You will cook dishes that will delight our customers with their taste and timely delivery.
- An excellent cook must be able to follow instructions in cooking and delivering well-prepared meals. They must be deft in moving around the kitchen and apt in multi-tasking. Experience in using various ingredients and cooking techniques is also important.
- The goal is to help preserve and enhance our reputation so we can expand our clientele.
Responsibilities
- Set up workstations with all needed ingredients and cooking equipment
- Prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat etc.)
- Cook food in various utensils or grillers
- Check food while cooking to stir or turn
- Ensure great presentation by dressing dishes before they are served
- Keep a sanitized and orderly environment in the kitchen
- Ensure all food and other items are stored properly
- Check quality of ingredients
- Monitor stock and place orders when there are shortages
Education Requirements
- High School Diploma or equivalent; Diploma from a culinary school will be an advantage
- Qualification requirements: 2 years in Hotel Jobs
Experience and skills requirements:
- Proven experience as cook
- Experience in using cutting tools, cookware and bake ware
- Knowledge of various cooking procedures and methods (grilling, baking, boiling etc.)
- Ability to follow all sanitation procedures
- Ability to work in a team
- Very good communication skills
- Excellent physical condition and stamina
- High school diploma or equivalent; Diploma from a culinary school will be an advantage.
Job Title: Laundry Man
Location: Lagos
Responsibilities
- Responsible for washing, drying and ironing all guest linens
- Responsible for delivering all guest items punctually, accurately and in a professional and courteous way
- Collect laundry and dry cleaning bags from guest rooms and ensure that guests name, room number and laundry pieces are listed
- Count and verify all items collected per laundry price list and laundry sheet signed by the guest and note down any discrepancy or damages on the same sheet
- Check all items for damage or stains and take appropriate action to rectify these issues
- Responsible to process the guest clothing on the correct equipment/machines using the appropriate chemicals and temperature
- Sort employee uniforms for appropriate action like washing, dry cleaning, pressing or send for repairing to the hotels tailor
- Washing, starching of Hotels Guest Napkins
- Washing, drying and ironing of guest towels, bed sheets, etc
Experience, Education and Skills Requirements
- Work experience as a laundry man in a Hotel.
- Ability to multitask
- Excellent communication and organizational skills
- SSCE, OND in any field.
How To Apply
Interested and qualified candidates should send their CV/Application Letter to: nativesjobs@gmail.com using Location and Job Title as subject of the mail
Application Deadline 15th April, 2019.
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