DynamicPlus Advisory – Our client is a well known company which for over 30 years has been at the forefront of medical diagnostic product marketing in Nigeria. They are currently recruiting to fill the position below:
Job Title: Sales Executive (Diagnostics Products)
Location: Nigeria
Job Summary
- To anchor and support sales and business development activities across assigned territory
- Responsible for marketing and sales of diagnostics products in assigned territory
- Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential clients
- Focuses sales efforts by studying existing and potential volume of clients
- Submits orders through company approved methods
- Keeps management informed by submitting activity and results reports, such as, weekly work plans, weekly report and monthly and annual territory analyses
- Competition intelligence gathering
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
- Maintains professional and technical knowledge by attending educational workshops and training; reviewing professional publications; establishing personal networks; studying partner literature to improve product knowledge
- Provides historical records by maintaining records on area and customer sales
- Contributes to team effort by accomplishing related results as needed
- Execution of targeted market development and customer relationship management strategies for assigned territory
- Coordination with technical teams (Engineering and Application Specialist) for timely demo and trouble shooting
- Generate leads & convert leads into sales
- Ensure timely payment collection
- Ensure better customer satisfaction.
Education and Skills Required
- 3 to 5 years’ experience in selling FMCG products or Medical related products
- Must have graduated with a 2.1′ from a reputable university, preferably with a degree in Medical Laboratory Sciences.
Competency and Skill Requirement:
- Self-starter and highly motivated individual with ability to work with limited supervision
- Have a proven track record of Target Achievements and innovative deployments
- Must be able to manage a territory (Wholesale, Retail (Pharmacies) and hospitals
- Effective communicator, ability to build rapport and maintain relationship
- Highly customer focused constantly working to increase customer satisfaction
- Ability to impress customer and clients with exceptional presentation and customer service skills
- Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook
- Must have a Valid driving Licence- Licence to be presented during the Interview
Job Title: Sales Executive (Diabetes Products)
Location: Nigeria
Job Summary
- Responsible for the Sales and Distribution of Diabetes Products in his/her assigned territory
- Delivery of the assigned Volume and Value Targets for Diabetes Product
- Customer base expansion and territory growth
- Responsible for ensuring right pricing of the Products and generating the required profit for his/her territory
- Effectively execute all Marketing activities and Promotions in territory while deploying the right materials in the right way at the right time
- Manages the Credit transactions of the individual customers to ensure zero bad debts while maintaining the required credit limit and approved length of time for credit by customer
- The face of the company in his/her territory therefore must manage customer (Trade/HCP/Consumer) relationships while ensuring the right processes are followed.
- Ensuring the right communication to and from the Company (a go between the Customers and the Company)
- Effectively manage the various Company Customer Programs for Wholesalers, Retailers, Consumers and other relationships.
- Responsible for effectively managing and maintaining all Work tools in good condition at all times.
- Manages stock rotation within his/her territory utilizing the first expiry first out Policy
- Adhere to all Company Policies on Cash & Credit transaction and overall Policy obtainable in the Company
Education and Skills Required
- 3 to 5 years’ experience in selling FMCG products or Medical related products
- Must have graduated with a 2.1′ from a reputable university, preferably with a degree in Medical Laboratory Sciences.
Competency and Skill Requirements:
- Self-starter and highly motivated individual with ability to work with limited supervision
- Have a proven track record of Target Achievements and innovative deployments
- Must be able to manage a territory (Wholesale, Retail (Pharmacies) and hospitals
- Effective communicator, ability to build rapport and maintain relationship
- Highly customer focused constantly working to increase customer satisfaction
- Ability to impress customer and clients with exceptional presentation and customer service skills
- Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook
- Must have a Valid driving Licence to be presented during the Interview
Job Title: Head, Client Services
Location: Nigeria
Job Summary
- Oversee the company’s relationships with its customers. Overall responsibility for developing long term relationships with existing customers and ensuring their satisfaction.
- Lead the company’s Key Accounts and Customer Service teams.
- Acquire a thorough understanding of key customer needs and requirements.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Serve as the link of communication between key customers and internal teams.
- Share regular reports of progress, forecasts, and competitor activity at customer sites.
Responsibilities
- Work with management team to bring creative solutions to customers
- Conduct regular visits to key accounts and negotiating pricing and service agreements as needed
- Hire, train and coach key accounts and customer service team members and direct them in finding creative solutions to both client and internal challenges, foster knowledge-sharing across all disciplines internally to ensure collaborative and informed work.
- Implement Customer Relationship Management tools and processes.
- Contribute to the company’s business growth by increasing sales to existing accounts.
- Foster a productive and empowering working environment.
- Build a team to deliver company business and revenue goals.
- Maintain consistent and frequent review of issue resolution metrics required to effectively manage customer service department’s operational performance, including call grading
- Work on existing or new business development opportunities.
Qualifications
- Experience in growing, managing and inspiring internal teams; strong leadership and organizational skills must be complemented by relationship building management style.
- Experience in sales and providing solutions based on customer needs.
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
- Excellent organizational skills.
- Ability in problem-solving and negotiation.
- Decision-making, problem resolution and creative thinking skills
- Attention to detail.
- Ethical and trustworthy.
Education and Skills Required
- Bachelor’s degree with at least a 2:1 grade in Laboratory Sciences or management related field
- Minimum of ten (10) years work experience, with at least half of that time spent in Key Accounts Management or Client Services role.
Job Title: Inventory Officer
Location: Abuja
Job Summary
- Ensure the smooth, effective and efficient running of the dispatch office in respect to sales, fulfilling orders, picking/packing, dispatch, receiving and general inventory management.
- Ensure goods are stored correctly according to standards and specification to minimise the possibility of damage or deterioration.
- Receive and warehouse items according to approved processes and procedures
- Ensuring FEFO (First Expiry First Out) is used for picking items from the store
- Check received items from suppliers against invoices
- Making sure stock is stored correctly and safely according to approved guidelines
- Get familiar with the location of items to locate and issue the ordered item in time and of the right quantity
- Issue items as per approved procedures to ensure items issued are as per purchase order/sales order received and delivery is made to the right person
- Ensure items of similar nature are stored in pre-designated locations for ease of access and optimisation of time and efforts in material handling.
- Implement and maintain a filing system that ensures Goods Issued and other documents are preserved and easily retrieved.
- Participate in special and scheduled stock counts as required.
- Uphold and maintain levels of service that ensures highest levels of customer satisfaction are met
- Ensure all relevant safety, quality and environmental control procedures and instructions are followed
- Ensure outgoing cold chain items are packed according to approved guideline to maintain the integrity of such items on delivery to customers
- Ensure all items to be shipped are correctly labelled for shipment to the right customer
- Ensuring all stores facilities such as refrigerators, cold-room, air conditioners are always maintained and in good working conditions
- Any other reasonable request or work task as allocated by the Line Manager or other Senior Management.
Education and Skills Required
- Bachelor’s degree with at least a 2:1 grade in relevant field
- Minimum of 3 years’ experience in supply chain management
- Previous experience in medical service industry is an advantage
Competency and Skill Requirement:
- Knowledge of requirement for the proper storage of medical items and equipment
- Organization and documentation skills
- Logical and systematic approach to work
- High attention to details
- Excellent communication skills and interpersonal skills
- Proficient in Microsoft office suite
Job Title: Key Accounts Executive
Locations: Abuja, Kano, Ibadan, and Port Harcourt
Job Summary
- Oversee the relationships of the company with its most important clients.
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
- Acquire a thorough understanding of key customer needs and requirements.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts using key account metrics
Education and Skills Required
- Bachelor’s degree with at least a 2:1 grade in Laboratory Sciences or related field
- Minimum of two (2) years work experience
Competency and Skill Requirement:
- Experience in sales and providing solutions based on customer needs
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational skills
- Ability in problem-solving and negotiation
- Resourceful, with the ability to work independently.
- Decision-making, problem resolution and creative thinking skills
- Attention to detail.
- Ethical and trustworthy.
Deadline: 6th March, 2019.
How to Apply
Interested and qualified candidates should send their CV to: hr@dynamicplusservices.com using the position applied for and its location as the subject of the mail
Note: Qualified candidates will be shortlisted and contacted.
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