Latest Job Recruitment at UAC Nigeria PLC, April 2019

UAC of Nigeria Plc. is a leading private sector enterprise with active participation in the development of the country since 1879. A diversified, food-focused company, UAC’s operations span the animal feeds, packaged foods, real estate, paints and logistics sectors of the economy. We are committed to building and developing our people towards realizing their full potentials.

Job Tittle: Social Media & Marketing Coordinator
Location: Lagos
Department: A&G
Reporting To: General Manager

Summary of Objective

• As the Social Media & Marketing Coordinator you will ensure a proactive approach to this function ensuring constant activity, creating and maintaining our Web Site & Social Media footprint. You will be required to create and publishing innovative marketing material & coordinate with the Sales Team in securing new business and sales.

Main Function and Responsibilities

• Create a new Web Platform for the Hotel and establish & maintain a Social Media Footprint across all diverse mediums.
• Assist in coordinating all marketing for the company and activities within the Marketing Plan.
• Assist/Stimulate the development of the Marketing Plan for the company in line with company strategy & objectives.
• Co-ordinate marketing campaigns with sales activities.
• With the General Manager manage the company’s marketing budget.
• Creation & publication of all marketing material for marketing plans.
• Maintains a database of contacts, which may be required by the General Manager.
• Planning and implementing promotional campaigns.
• Manage and improve lead generation campaigns, measuring results.
• With the General Manager take responsibility for brand management and corporate identity
• Preparing online and print marketing campaigns.
• Monitor and report on effectiveness of marketing communications.
• Creating a wide range of different marketing materials.
• Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.
• Analyzing potential strategic partner relationships for company marketing.
• Ensures all outgoing correspondence is agreed, proof read before distribution ensuring material is innovative & of the highest standard.
• Sets up a commercial database according to specific sources, updates and maintains the systems accurately.
• Maintain current contact email database & research potential business.
• Monitor and track results of Email blasts and campaigns. Provide senior management with results.
• Produce and generate customer / associate surveys as required.
• Generate market & publicize invitations for training and appreciation events.
• Coordinate with other marketing agendas, manufacturers, and purchasing department to provide promos/web specials.
• Provide monthly product spotlights on website. Ensure company information is current. (Forms, location listings, contact information, etc.)
• Review and modify product descriptions to ensure effective descriptions, including features and benefits.
• Maintain product groups to allow an easy online ordering experience.
• Ensure up to date pictures are displayed and make sure hyperlinks are current.
• Track and review hits we receive on our website.
• Communicate to senior management what pages customers are exploring. Provide leads and potential targets. Provide sales with add-on sales opportunities.
• Assist in coordinating, setting up various events as needed.
• Any other duties assigned by the Dept. Head as well as Miscellaneous assignments/projects.

Education Competencies And Skills

• Excellent communication skills
• Excellent computer skills including strong design proficiency
• Social Media expertise

Personal Attributes:

• Creative and Conscientious
• Strong detail orientation
• Thorough and a Self-Starter
• Minimum qualification is BSC/HND

Interested and qualified candidates should:Click here to apply

Job Tittle: Customer Relationship Manager /Help Desk – UPDC Plc
Location: Lagos

Responsibilities

• Build relationships with key employees among customers
• Schedule regular meetings with customers to ensure they are satisfied
• Collaborate with internal teams (e.g. finance, engineers,  procurement) to address customers’ needs
• Maintain daily log of issues raised and resolved
• Follow up with customers to ensure issue has been resolved
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Understand service offerings enough to answer questions.
• Keeping records of customer interactions, transactions, comments and complaints.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support

Requirements

• Proven experience as a Client Relations Manager
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office,
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving attitude
• Ability to work well with a team
• Ability to stay calm when customers are stressed or upset.
• Ability to remain professional and courteous with customers at all times

Interested and qualified candidates should:Click here to apply

Job Title: Chief Engineer – Golden Tulip Hotel 
Location: Lagos
Department: Maintenance
Job Description/Tittle: Chief Engineer
Reporting To: General Manager

Summary Of Objective

• Performs, manages and supervises the maintenance operations for exterior and interior facilities including electrical, refrigeration, plumbing, heating, cooling structural and other maintenance works necessary to maintain the property in an optimum and efficient condition. Also ensures the safety and comfort of the guests and employees.

Main Functions

• To manage efficiently a maintenance and repair program for the Hotel.
• Maintain all distribution systems for Hotel generators, water treatment /sewage plants, steam boilers, refrigeration and laundry equipments.
• Maintain and monitor the facilities in the building and grounds.
• Monitor and coordinate the services performed by outside contractors in accordance to all contracts, leases, service agreements and warranties.
• Keep all records pertaining to heat, light and power, and costs of the facility.
• Ensure timely response to the requests for service by guest, employees and management to include repair or replacement of all interior fixtures and furnishings.
• Schedule all works to be done on a daily basis at a minimum of inconvenience to guest and employees.
• Plan, implement and administer an effective maintenance program in accordance with good engineering practice.
• Handling and management and sufficient storing of spare parts in order to keep accurate inventory and record of all equipments, tools, materials and also  their manuals.
• Ensure that Hotel generators and the Power Sub stations are in good working conditions always.
• Liaise with the Chief Security Officer that all security gadgets e.g CCTV, Fire panels, Fire Hydrants are constantly in good working condition.
• Responsible for the landscaping and gardens in the Hotel.
• Organization of engineering administration.
• Safety & Fire

Plan, implement and administer an energy management program:

• Maintain appropriate equipment operating log.
• Maintain utility consumption records.
• Educate other operating departments in energy management.
• Establish annual energy reduction objectives.
• Preparation of capital expenditures and maintenance budget.
• Select vendors and contractors that meet quality standards and pricing specifications.
• Initiate work order.
• Maintain educate inventory of parts, tools and supplies.
• Train and supervise subordinates and assist in safety and emergency training for other employees.
• Conduct continuing inspection of building to ensure compliance with fire and safety norms.
• Maintain a clean and orderly work area free of hazards.

Relationship:

• Internal: Work in harmony with staff and Department Heads.
• External: State/Federal Agencies, Suppliers and contractors, Owning Company representatives.
• Materials: All machinery, technical installations, plants, assets.

Interested and qualified candidates should:Click here to apply

Job Tittle: Sales Manager – Golden Tulip 
Location: Lagos
Department: Sales & Marketing
Job Description/ Tittle: Sales Manager
Reporting To: Sales & Marketing Director

Summary of Objective

• Under the general guidance and supervision of the Sales & Marketing Director to assist in managing and coordinating all efforts of the Sales operations, to ensure efficient, prompt, courteous, consistent quality and proactive service for all our guests.

Duties and Responsibilities

• To be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in the hotel.
• To pass on all complaints/comments received from customers/clients regarding the hotel, hotel services, etc. to the Sales & Marketing Manager immediately.
• To be fully aware of the hotel’s major corporate clients and high-profile individual guests, current VIP guests, hotel promotions and room rates.
• To maintain and exceed the hotel’s revenue goals within the allocated market segments.
• Assists the sales and Marketing director to analyse budget and determine ways and means to achieve set goals.
• To aggressively sell the hotel through telemarketing and face-to-face sales calls to tap into new accounts and new contacts.
• To be fully aware of all activities taking place in the hotel, the city and the region at all times as well as to be fully familiar with the hotel and conversant with all hotel services and the opening & closing times of all outlets, their menus, etc.
• Organise sales teams to ensure delivery of target.
• Develop and train sales staff for optimum performance.
• Liase with Front Office Manager and F&B Manager on various sales promotions as per rooms and food and beverage.
• Build competitive sales.
• Develop and constantly review competitive set analysis for sales at the hotel.
• Ensure budget for sales is on target.
• To organize and conduct familiarization tours of the hotel.
• To negotiate contracts with clients and to ensure that all necessary paperwork (e.g. credit agreements, etc.) is in place prior to clients’ placing business.
• To respond to customers requests within 24 hours and work with customers to promptly answer all problems and complaints.
• To conduct on-going research on customers’ requirements and provide feedback to the Sales & Marketing Manager.
• To maintain an efficient sales office procedure and to insure the regular maintenance of an accurate and updated accounts/contacts database and follow-up procedures.
• To submit a weekly sales activity report to the Sales & Marketing Manager.
• To attend trade shows and exhibitions locally and internationally when requested.
• To maintain competitors and market conditions awareness, both locally as well as regionally, and to provide feedback to the Sales & Marketing Manager
• To maintain confidentiality of the information directly related to the hotel’s activities and to not divulge such information outside the hotel.

Education, Competencies and Skills

• Minimum qualification is BSC/HND
• 5years experience in sales of hotel facilities.
• Good command of English
• Strong leadership skills – effectively managing and motivating their team to perform beyond expectation
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capability and an ability and desire to coach selling techniques to their team
• Excellent organisational and planning skills.

Interested and qualified candidates should:Click here to apply

Application Deadline 25th April, 2019.