Latest Job Vacancies at First Bank of Nigeria Limited, 2nd April, 2019

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the vacant position below:

Job Title: Cluster Control Officer

Ref No: 1900002G
Location: Ilorin, Kwara
Organization: Chief Financial Officer Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Description

Assist in carrying out maiden visit to new branch to assess the control environment and other equipment for physical control.
Conduct investigations into fraudulent activities, unusual incident and other activities under the supervision of the Cluster Control Manager or senior Cluster Control officer.
Carry out daily IT Control Report, credit and other reviews that may be required by Internal Control & Enhancement review program as directed by the Cluster Control Manager.
Ensure prompt rendition of assigned month end and other reports to the Cluster Control Managers or as may be required
Ensure complete documentation of all observed policy/procedural breaches observed in the course of carrying out control activities in the branch.
Ensure closure of internal control exceptions observed and raised during the conduct of control activities and subsequently tracking of unclosed exceptions. Escalate unclosed exceptions to the Cluster Control Manager for further engagement with other stakeholders.
Ensure implementation of tasked assignment to improve control strategy in the discharges of functional responsibilities in the branches of coverage and instructed by the Cluster Control Manager.
Conduct daily review of IT Control Reports and ensure the closure/escalation (to Cluster Control Managers) on noted exceptions.
Escalate observed process gaps to the Cluster Control Managers and Regional Control Manager.
Provide control advisory and decision Support Service to Branch Managers and Branch Team

Qualifications
Education:

Minimum Education: First Degree preferably in a numerate discipline.

Experience:

Minimum experience – 1 years in Internal Control /Audit Function

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Cluster Control Officer

Ref No: 1900002F
Location: Aba
Organization: Chief Financial Officer Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Description

Assist in carrying out maiden visit to new branch to assess the control environment and other equipment for physical control.
Conduct investigations into fraudulent activities, unusual incident and other activities under the supervision of the Cluster Control Manager or senior Cluster Control officer.
Carry out daily IT Control Report, credit and other reviews that may be required by Internal Control & Enhancement review program as directed by the Cluster Control Manager.
Ensure prompt rendition of assigned month end and other reports to the Cluster Control Managers or as may be required
Ensure complete documentation of all observed policy/procedural breaches observed in the course of carrying out control activities in the branch.
Ensure closure of internal control exceptions observed and raised during the conduct of control activities and subsequently tracking of unclosed exceptions. Escalate unclosed exceptions to the Cluster Control Manager for further engagement with other stakeholders.
Ensure implementation of tasked assignment to improve control strategy in the discharges of functional responsibilities in the branches of coverage and instructed by the Cluster Control Manager.
Conduct daily review of IT Control Reports and ensure the closure/escalation (to Cluster Control Managers) on noted exceptions.
Escalate observed process gaps to the Cluster Control Managers and Regional Control Manager.
Provide control advisory and decision Support Service to Branch Managers and Branch Team

Qualifications
Education:

Minimum Education: First Degree preferably in a numerate discipline.

Experience:

Minimum experience – 1 years in Internal Control /Audit Function

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Cluster Control Officer

Ref No: 1900002E
Location: Lagos
Organization: Chief Financial Officer Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Description

Assist in carrying out maiden visit to new branch to assess the control environment and other equipment for physical control.
Conduct investigations into fraudulent activities, unusual incident and other activities under the supervision of the Cluster Control Manager or senior Cluster Control officer.
Carry out daily IT Control Report, credit and other reviews that may be required by Internal Control & Enhancement review program as directed by the Cluster Control Manager.
Ensure prompt rendition of assigned month end and other reports to the Cluster Control Managers or as may be required
Ensure complete documentation of all observed policy/procedural breaches observed in the course of carrying out control activities in the branch.
Ensure closure of internal control exceptions observed and raised during the conduct of control activities and subsequently tracking of unclosed exceptions. Escalate unclosed exceptions to the Cluster Control Manager for further engagement with other stakeholders.
Ensure implementation of tasked assignment to improve control strategy in the discharges of functional responsibilities in the branches of coverage and instructed by the Cluster Control Manager.
Conduct daily review of IT Control Reports and ensure the closure/escalation (to Cluster Control Managers) on noted exceptions.
Escalate observed process gaps to the Cluster Control Managers and Regional Control Manager.
Provide control advisory and decision Support Service to Branch Managers and Branch Team

Qualifications
Education:

Minimum Education: First Degree preferably in a numerate discipline.

Experience:

Minimum experience – 1 year in Internal Control /Audit Function

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Cluster Control Officer

Ref Id: 1900002H
Location: Maiduguri, Borno
Job: FBN GEN. Job Family
Organization: Chief Financial Officer Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Description

Assist in carrying out maiden visit to new branch to assess the control environment and other equipment for physical control.
Conduct investigations into fraudulent activities, unusual incident and other activities under the supervision of the Cluster Control Manager or senior Cluster Control officer.
Carry out daily IT Control Report, credit and other reviews that may be required by Internal Control & Enhancement review program as directed by the Cluster Control Manager.
Ensure prompt rendition of assigned month end and other reports to the Cluster Control Managers or as may be required
Ensure complete documentation of all observed policy/procedural breaches observed in the course of carrying out control activities in the branch.
Ensure closure of internal control exceptions observed and raised during the conduct of control activities and subsequently tracking of unclosed exceptions. Escalate unclosed exceptions to the Cluster Control Manager for further engagement with other stakeholders.
Ensure implementation of tasked assignment to improve control strategy in the discharges of functional responsibilities in the branches of coverage and instructed by the Cluster Control Manager.
Conduct daily review of IT Control Reports and ensure the closure/escalation (to Cluster Control Managers) on noted exceptions.
Escalate observed process gaps to the Cluster Control Managers and Regional Control Manager.
Provide control advisory and decision Support Service to Branch Managers and Branch Team

Qualifications
Education:

Minimum Education: First Degree preferably in a numerate discipline.

Experience:

Minimum experience – 1 year in Internal Control /Audit Function

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Cluster Control Officer

Ref Id: 1900002K
Location: Port Harcourt, Rivers
Job: FBN GEN. Job Family
Organization: Chief Financial Officer Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Description

Assist in carrying out maiden visit to new branch to assess the control environment and other equipment for physical control.
Conduct investigations into fraudulent activities, unusual incident and other activities under the supervision of the Cluster Control Manager or senior Cluster Control officer.
Carry out daily IT Control Report, credit and other reviews that may be required by Internal Control & Enhancement review program as directed by the Cluster Control Manager.
Ensure prompt rendition of assigned month end and other reports to the Cluster Control Managers or as may be required
Ensure complete documentation of all observed policy/procedural breaches observed in the course of carrying out control activities in the branch.
Ensure closure of internal control exceptions observed and raised during the conduct of control activities and subsequently tracking of unclosed exceptions. Escalate unclosed exceptions to the Cluster Control Manager for further engagement with other stakeholders.
Ensure implementation of tasked assignment to improve control strategy in the discharges of functional responsibilities in the branches of coverage and instructed by the Cluster Control Manager.
Conduct daily review of IT Control Reports and ensure the closure/escalation (to Cluster Control Managers) on noted exceptions.
Escalate observed process gaps to the Cluster Control Managers and Regional Control Manager.
Provide control advisory and decision Support Service to Branch Managers and Branch Team

Qualifications
Education:

Minimum Education: First Degree preferably in a numerate discipline.

Experience:

Minimum experience – 1 years in Internal Control /Audit Function

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Cluster Control Officer

Job ref.: 1900002L
Location: Jos
Job Type: Full-time
Schedule: Regular
Shift: Standard
Organization: Chief Financial Officer Directorate

Descriptions

Assist in carrying out maiden visit to new branch to assess the control environment and other equipment for physical control.
Conduct investigations into fraudulent activities, unusual incident and other activities under the supervision of the Cluster Control Manager or senior Cluster Control officer.
Carry out daily IT Control Report, credit and other reviews that may be required by Internal Control & Enhancement review program as directed by the Cluster Control Manager.
Ensure prompt rendition of assigned month end and other reports to the Cluster Control Managers or as may be required
Ensure complete documentation of all observed policy/procedural breaches observed in the course of carrying out control activities in the branch.
Ensure closure of internal control exceptions observed and raised during the conduct of control activities and subsequently tracking of unclosed exceptions. Escalate unclosed exceptions to the Cluster Control Manager for further engagement with other stakeholders.
Ensure implementation of tasked assignment to improve control strategy in the discharges of functional responsibilities in the branches of coverage and instructed by the Cluster Control Manager.
Conduct daily review of IT Control Reports and ensure the closure/escalation (to Cluster Control Managers) on noted exceptions.
Escalate observed process gaps to the Cluster Control Managers and Regional Control Manager.
Provide control advisory and decision Support Service to Branch Managers and Branch Team

Qualifications
Education:

Minimum Education – First Degree preferably in a numerate discipline.

Experience:

Minimum experience – 1 year in Internal Control /Audit Function

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead – Control Standards & Monitoring

Ref No: 1900002m
Location: Lagos
Organization: Chief Financial Officer Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Description

Coordinates and supervises activities of control standards and monitoring officers
Support the development and maintenance of internal control framework, policies and procedures
Assist in the implementation of the Internal Control Framework and Fraud Risk Management Framework in the bank
Assists in the review of annual internal control plans and strategies.
Support the bankwide COSO adoption exercise led by Head, CTS and follow up with all stakeholder departments to ensure their compliance
Coordinates the reviews and updates of test plans in control review template to ensure changes made to head Office/branch processes and controls are reflected in the current procedure.
Review the Risk Rating of branches, Head Office and Subsidiaries to determine frequency of reviews and areas of focus for Control Officers
Arranges and facilitates stakeholder engagements for process control changes and enhancements to ensure acceptance of changes and finetuning of requirements
Maintains uniform standard on controls and control documentation across branches and Head Office departments.
Support the Head CTS in change management efforts for control enhancements
Develop communication materials in respect of process changes and control enhancement to notify stakeholders within the bank
Perform controls reviews to determine relevance of controls and identify redundancies within the Bank.
Track periodic SOP review and update activities to ensure documentation of all process controls in the bank’s systems, processes and products
Reviews exceptions noted per branch/cluster/regions/departments to determine effectiveness of controls and need for control enhancements.
Periodically engage RCMs/CCMs to determine specific issues faced during control reviews
Identify causative factors of control breaches with a view to recommending permanent solution that will forestall re-occurrence.
Arrange and facilitate stakeholders engagement to determine effective resolution for issues identified.
Document remediation plan with stakeholders’ concurrence
Monitor remediation phases of deficiencies to ensure resolution and time frame is adhered to.
Supervise walkthrough of remediated processes (post remediation).
Review of remediated controls and ensure prompt update of all relevant processes and controls
Develop and review control review templates for departments assigned by Head CTS
Coordinate the conduct of control awareness programmes for Control Officers to ensure standardization of control and monitoring activities and reduce knowledge gap among control officers in different teams
Coordinate the conduct of control awareness programmes for all bank and subsidiaries’ staff and processors to improve control consciousness
Supervise quality assurance review of control officers’ uploads from review visitations and validate quality and timeliness scores
Support Head, CTS in reviewing product papers and recommending for approval after ensuring adequate control are instituted in the bank and subsidiaries’ various products and processes
Assist Head, CTS in periodic risk rating of branches, Head Office departments, strategic resource functions and the bank’s processes to ensure adequacy of control reviews, visitation, and resource allocation.
Draft communication to stakeholders affected by internal control changes and obtain approval to disseminate
Support the Operational Risk Dept in periodic risk assessment exercise for all departments and functions and in the maintenance of risk and control library and risk register
Supervise quality assurance review, collation and reporting of Control Compliance Rating Scores, Operational Risk Rating and other scorecard inputs and obtain Head, CTS’s approval before submission to BPM.
Determine timeliness and quality of control officers’ report uploads in line with methodology approved by Head, CTS
Oversee the operations of the Internal Control Helpdesk and ensure timely resolution of service request.
Provide the relevant data and support for Head CTS in the risk-based assignment of control officers to oversight areas

Qualifications
Education:

Minimum Education: B.Sc/HND in any relevant discipline (Accounting, Economics and any other related field)
ICAN/ACCA/CISA qualification will be an added advantage

Experience:

Minimum experience – Ten years relevant working experience

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Market Research & Business Intelligence Officer

Ref Id: 1900002C
Location: Lagos
Job: FBN GEN. Job Family
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objectives

Conduct regular market research, customer and transactional data analysis to provide intelligence for new products and re-engineering of existing ones
Find new ways to attract quality customers, maximize value of existing ones and maintain market dominance through innovation
Manage a comprehensive framework for Revenue Assurance of all eBusiness products.
Participate in the management of performance and delivery of management reporting for decision making and interventions.
ESupport the formal strategy making process of Business group.

Duties & Responsibilities

Participate in the performance of regular market analysis to support strategy and analyze performance in order to maximize revenue opportunities and drive excellent operations through detailed customer knowledge.
Implement the overall analytics and business intelligence strategy for eBusiness.
Design and develop analytical projects designed to understand key business behaviours that drive customer acquisition, retention, and engagement.
Analyse eBusiness performance continuously and comprehensively and provide timely advise to management on improvement options.
Establish clear product performance metrics, targets and accountabilities and render report on key performance indicators to ensure that management and business owners can measure, monitor and continuously improve performance.
Develop a management information system (MIS) to aid distributed reporting of eBusiness performance
Perform budgeting for the group and ensure compliance of business operations to budget.
Manage the group’s P/L account and supervise the reconciliation functions for the account and other Admin functions.
Plan the eBusiness strategy retreats, workshops, Knowledge Sharing Sessions and monthly meetings.
Identify opportunities to develop forecasts, statistical models, segmentation schemes, and data-driven analyses to drive the deepening of electronic product penetration.
Work with business and operations owners in eBusiness/ as well as other SBUs in the Bank to identify information needs and develop reporting to address those needs consistently.
Support in planning, developing, communicating and executing the group’s strategy.

Key Performance Indicators:

Quality of research, analyses and depth of recommendations
Profitability of eBusiness Products
Migration rate of Customers to electronic platform
Efficiency of Channels and Cards Operations
Number of processes optimized.
Timeliness, completion and quality of Strategy sessions
Timeliness, completion and quality of Reports
OPEX Variance.

Job Requirements
Education:

First degree in any Discipline, preferably Economics, Computer Science and Accounting.

Experience:

Minimum experience – Minimum of 2 year working experience in banking or financial services industry
Prior experience in Market Research and Business Intelligence is required.
Outstanding background in data analysis tools and methods. Experience working with highly skilled quantitative/statistical analysts
Good understanding of revenue and billing models in an electronic business industry

Key Competency Requirements
Knowledge:

Basic banking operations knowledge
Sound understanding of electronic payments – card business and operations.
Strong knowledge of the ePayment Industry
Numerate, analytical, high attention to detail, able to prioritize
Maintains a positive attitude and works effectively in pressured situations
First-rate communications skills
Understanding of charging principles, and fees model in an electronic business environment.
Ability to combine strong analytical skills with sound business knowledge
Ability to develop and evolve long-term strategies while driving tactical projects Good appreciation of project management

Skill/Competencies:

Strong Analytical skill
Data Analysis Skills (Including the use of related software programs and tools)
Customer, Market and Result Oriented
Excellence in planning and execution
Adapts readily to change in routine
Strong computer skills.
Quality Report Writing Skills.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head, Other Asset & Liability Products

Ref Id: 19000026
Location: Lagos
Job: FBN GEN. Job Family
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objectives

Design value proposition for non-salary individuals such as self-employed and other upcoming individuals.
Design and manage scoring algorithms for digital lending to these segments
implement strategies and initiatives to upscale digital lending such as Nano lending, Point of Sales lending, Agent banking lending, etc.
Low cost liability generation
Drive product uptake and increase share of the wallet as well as increased Top of the Mind Awareness (TOMA)
Drive mass market customer acquisition by targeting semi-structured associations like Okada rider, Tricycle, fashion designers, etc,
Profit generation
Product development and management
External and internal resource management
Cost control management and income maximization
Business creation and retention
Resource planning and coordination

Duties & Responsibilities

Mine and pool customer data to track behaviors and design new algorithms for engagement
Online marketing and customer acquisition.
Data mining and interpretation for business development.
Responsible and accountable for risk management of his/her business
Work with the SBUs to identify new markets that present opportunities for business
Consistently review the existing Products (monthly, Quarterly and Annually)
Attend and make presentations at various SBUs monthly/quarterly performance review sessions products and events to support the marketing of products by the customer facing SBUs
Ensure the profitability of existing and new products.
Ensure that all consumer asset products have NPLs within tolerance level (currently 5% of the total products portfolio)
Work with CAP, CRM, CAM, Operations, IT and other SRFs to ensure effective deployment of resources to support market facing SBUs for effective products sales
Attend and supervise User’s Acceptance Test (UAT) sessions and ensure that test results conform with approved products terms and conditions
Oversee Consumer Products life cycle, from inception to launch, to evaluation/refinement and final withdrawal.
Carry out other responsibilities as assigned by the Head, Personal Banking
Develop & implement strategies for the effective monitoring/tracking of Products.
Work closely with M&CC, SBU and other stakeholders to ensure FirstBank’s Consumer products are highly visible in the market.
Initiate promotional activities/schemes in conjunction with reputable auto & equipment vendors that are aimed at selling these products in a smart and creative manner.

Challenges:

Inaccurate customer data for revolving product lifecycle
Obtaining information on competing products
Lethargic Information Technology support
Effective data science methodology

Planning:

Macro: 1 Year Micro: 1 month

Expenditure Budget:

Key financial/statistical measures of your organizational unit
Number of staff: Currently 3
Staff costs
Costs that you control
Income that your Division generates (if any):
Net Revenue

Key Performance Indicators

Volume of Consumer Products
Profit before tax
Consumer Liability Balances
Increased number of salary accounts
External Customer Satisfaction Survey
Internal Customer Satisfaction Survey
Product Awareness Rating
Product Launch to Market Niche
Product defect rate
Human capital return on investment
Audit Defect Rate

Job Requirements
Education

Minimum Education: First Degree;
Higher degrees /MBA/professional certifications compulsory

Experience:

Minimum experience – 8 years of general banking experience

Key Competency Requirements
Knowledge:

Extensive knowledge of competitor products and their application
Banking structure, policies and procedures.
Core Business Processes
Data Gathering and Analysis
Regulatory Compliance
Banking Operations
Extensive knowledge of First Bank’s services/products
Relationship management

Skill/Competencies:

Ability to evaluate needs of customers, and determine what products or service would best serve those needs
Interpersonal skills
IT and Computer appreciation
Communications skills (written and oral)
Selling and marketing skills
Must be self-solution driven, proactive and have acceptable knowledge of the business environment
Attention to details
Reasoning and Analytical Skill.
Performance Measurement & Assessment Skill
Supervisory skills.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead, Customer Acquisition

Ref Id: 19000027
Location: Lagos
Job: FBN GEN. Job Family
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objectives

Aggressive growth in Retails customer accounts through digital and non-digital channels.
Low cost liability generation
Drive product uptake and increase share of the wallet as well as increased Top of the Mind Awareness (TOMA)
Drive mass market customer acquisition by targeting semi-structured associations like Okada rider, Tricycle, fashion designers, etc.
Product development and management
External and internal resource management
Cost control management and income maximization
Business creation and retention
Resource planning and coordination

Duties & Responsibilities

Mine and pool customer data to track behaviors and design strategies for engagement
Online marketing and customer acquisition.
Data mining and interpretation for business development.
Responsible and accountable for risk management of his/her business
Work with the SBUs to identify new markets that present opportunities for business
Consistently review the existing Products (monthly, Quarterly and Annually)
Attend and make presentations at various SBUs monthly/quarterly performance review sessions
Ensure the profitability of existing and new products.
Manage Consumer Products life cycle, from inception to launch, to evaluation/refinement and final withdrawal.
Carry out other responsibilities as assigned by the Head, Personal Banking
Develop & implement strategies for the effective monitoring/tracking of Products.
Work closely with M&CC, SBU and other stakeholders to ensure FirstBank’s Consumer products are highly visible in the market.
Initiate promotional activities/schemes in conjunction with reputable auto & equipment vendors that are aimed at selling these products in a smart and creative manner.

Challenges:

Inaccurate customer data for revolving product lifecycle
Obtaining information on competing products
Lethargic Information Technology support
Effective data science methodology

Planning:

Macro: 1 Year Micro: 1 month

Expenditure Budget:

Key financial/statistical measures of your organizational unit
Number of staff: Currently 3
Staff costs
Costs that you control
Income that your Division generates (if any)
Net Revenue

Key Performance Indicators

Number of Accounts opened
Profit before tax
Consumer Liability Balances
External Customer Satisfaction Survey
Internal Customer Satisfaction Survey
Human capital return on investment
Audit Defect Rate

Job Requirements
Education:

Minimum Education: First Degree;
Higher degrees /MBA/professional certifications compulsory.

Experience:

Minimum experience – 2 years of general banking experience

Key Competency Requirements
Knowledge:

Extensive knowledge of competitor products and their application
Banking structure, policies and procedures.
Core Business Processes
Data Gathering and Analysis
Regulatory Compliance
Banking Operations
Extensive knowledge of First Bank’s services/products
Relationship management

Skill/Competencies:

Ability to evaluate needs of customers, and determine what products or service would best serve those needs
Interpersonal skills
IT and Computer appreciation
Communications skills (written and oral)
Selling and marketing skills
Must be self-solution driven, proactive and have acceptable knowledge of the business environment
Attention to details
Reasoning and Analytical Skill.
Performance Measurement & Assessment Skill
Supervisory skills.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Product Manager, Other Asset Products

Job ID: 19000028
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objective(s)

Design value proposition for non-salary individuals such as self-employed and other upcoming individuals.
Design and manage scoring algorithms for digital lending to these segments
Implement strategies and initiatives to upscale digital lending such as Nano lending, Point of Sales lending, Agent banking lending, etc.
Drive product uptake and increase share of the wallet as well as increased Top of the Mind Awareness (TOMA)
Profit generation
Product development and management
External and internal resource management
Cost control management and income maximization
Business creation and retention
Resource planning and coordination

Duties & Responsibilities

Mine and pool customer data to track behaviors and design new algorithms for engagement
Online marketing and customer acquisition.
Data mining and interpretation for business development.
Responsible and accountable for risk management of his/her business
Work with the SBUs to identify new markets that present opportunities for business
Consistently review the existing Products (monthly, Quarterly and Annually)
Attend and make presentations at various SBUs monthly/quarterly performance review sessions products and events to support the marketing of products by the customer facing SBUs
Ensure the profitability of existing and new products.
Ensure that all consumer asset products have NPLs within tolerance level (currently 5% of the total products portfolio)
Work with CAP, CRM, CAM, Operations, IT and other SRFs to ensure effective deployment of resources to support market facing SBUs for effective products sales
Attend and supervise User’s Acceptance Test (UAT) sessions and ensure that test results conform with approved products terms and conditions
Manage Consumer Products life cycle, from inception to launch, to evaluation/refinement and final withdrawal.
Carry out other responsibilities as assigned by the Supervisors
Develop & implement strategies for the effective monitoring/tracking of Products.
Work closely with M&CC, SBU and other stakeholders to ensure FirstBank’s Consumer
products are highly visible in the market.
Initiate promotional activities/schemes in conjunction with reputable auto & equipment vendors that are aimed at selling these products in a smart and creative manner.

Challenges:

Inaccurate customer data for revolving product lifecycle
Obtaining information on competing products
Lethargic Information Technology support
Effective data science methodology

Planning:

Macro: 1 Year Micro: 1 month

Expenditure Budget:

Key financial/statistical measures of your organizational unit
Number of staff: Currently 3
Staff costs
Costs that you control
Income that your Division generates (if any)
Net Revenue

Key Performance Indicators:

Volume of Consumer Products
Asset Quality
Profit before tax
External Customer Satisfaction Survey
Internal Customer Satisfaction Survey
Human capital return on investment
Audit Defect Rate

Job Requirements
Education:

Minimum Education: First Degree;
Higher degrees /MBA/professional certifications compulsory

Experience:

Minimum experience – 2 years of general banking experience

Key Competency Requirements
Knowledge:

Extensive knowledge of competitor products and their application
Banking structure, policies and procedures.
Core Business Processes
Data Gathering and Analysis
Regulatory Compliance
Banking Operations
Extensive knowledge of First Bank’s services/products
Relationship management

Skill/Competencies:

Ability to evaluate needs of customers, and determine what products or service would best serve those needs
Interpersonal skills
IT and Computer appreciation
Communications skills (written and oral)
Selling and marketing skills
Must be self-solution driven, proactive and have acceptable knowledge of the business environment
Attention to details
Reasoning and Analytical Skill.
Performance Measurement & Assessment Skill
Supervisory skills

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Product Manager, Retail Business

Ref Id: 1900002A
Location: Lagos
Job: FBN GEN. Job Family
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objectives

Grow Bank’s retail risk asset (SME)
Generation of cheap deposits mix for the Bank
Drive product uptake and increase share of the wallet as well as increased Top Of the Mind Awareness (TOMA)
Profit generation
Product development and management
External and internal resource management
Business creation and retention
Resource planning and coordination

Duties & Responsibilities

Assist in the development and review of Retail Business products (KDF for FMCG, Cement, PDF , Telecoms, Invoice Discount, Local Purchase Order & Contract Finance).
Assist in the coordination, deployment and uptake of Retail Business products across the Bank’s Business Unit.
Monitor and report Bank wide performance of Retail Business products to Team Lead and recommend appropriate growth strategies.
Make product presentations (in liaison with Business Units) to multi-nationals, large corporates, contractors and suppliers on the bank’s Retail Business offerings.
Assist in conducting product knowledge training for the bank’s workforce and key distributors of major principals.
Assist in conducting market intelligence and generation of marketing leads to Business Units.
Assist in conducting risk assessment of relevant industries as it relates to KDF products and advise BUs accordingly.
Monitor all borrowing SMEs accounts and promptly engage BUs on accounts not following the transaction dynamics.
Handle enquiries from BUs and confirm distributorship status from Principals.
Engage BUs on expiring/expired facilities for renewal.
Assist in organizing customer engagement for key distributors and suppliers.
Report industry trends/behavior as it affects the bank’s business in KDF to Team Lead.
Comply with the principles and policies in the Information Security Handbook
Comply with the principles and policies in the Operational Risk Management Handbook

Challenges:

Building reliable information sources (industry and bank)
Competitive pricing and collateral for optimum product uptake.

Planning:

Macro: one year; Micro: one month

Expenditure Budget:

Key financial/statistical measures of your organizational unit
Number of staff: N/A
Staff costs: N/A
Costs that you control: N/A
Income that your Division generates (if any): N/A
Net Revenue: N/A
Other Income: – N/A

Key Performance Indicators:

Actual Turnover (Volume of Retail Business Products Vs. Budget
Actual Revenue from Product Sales Vs. Budget
Average Spread per Product (Yield)
Actual Revenue from Products
Customer satisfaction index on utility/value of products to them and customer feedback on knowledge of individual products
Staff satisfaction index from branch staff and service levels of departments staff and level of product knowledge amongst bank staff
Number of Presentations and Joint Calls made with RMs to Customers
OPEX Variance
Responsiveness rate (Average Development Time)
Efficacy of Report Generation
Number of product training conducted for staff
Number of publications sent to staff & customers

Job Requirements
Education:

Minimum Education: Degree(s) in Business related discipline, higher degrees/Professional Certification (an added advantage)

Experience:

Minimum experience – Four years relevant experience

Key Competency Requirements
Knowledge:

Corporate Relationship management
Banking structure, policies and procedures.
Product development skills
Industry knowledge
Banking Operations
Banking services/products
Use of Banking applications
Financial/Business Analysis

Skill/Competencies:

Portfolio Management
Credit Assessment and Structuring
Marketing/Sales
Business/Product Development
Customer Relationship Management
Client Industry Knowledge
Budget Planning & Control
Financial Analysis
Data Gathering and Analysis
Process Improvement

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Product Manager, Community Banking

Job ID: 1900002b
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objective(s)

Deepen the Bank’s share of wallet on the Asset and Liability products business of the Community Banking Market segment through development and launch of bespoke products.
Facilitate the diversification of asset revenue and liability generation through the rollout of new and best priced Asset Products to the segment through all touch points.
Develop and implement marketing strategies for effective Asset and liability Product sales to the segment through the bank’s distribution channels.

Duties & Responsibilities

Responsible for driving Community Banking Asset and liability products performance to ensure that products targets for the segment are met
Research competition product offerings and make appropriate recommendations for improvements to ensure that the bank’s Asset and liability product offerings maintain their competitive advantage.
Identify market opportunities in the segment and launch additional Asset and liability Products.
Generate ideas for the development of new Asset and liability Products or improvement of existing products
Contribute to strategies for the creation of Asset to grow the bank’s total Asset Portfolio
Contribute to strategies to increase Asset Products uptake in the Bank for the segment
Ensure that assigned Asset and liability Products (new & existing) meets and conforms with regulatory requirements
Work closely with M&CC, SBU and other stakeholders to ensure managed FirstBank’s Asset products are highly visible in the market.
Develop & implement strategies for the effective monitoring/tracking of managed Asset Products
Develop & implement strategies that will ensure that all LADs are of good quality
Intelligence/Information gathering on product(s) being managed
Relationship Management
Initiate promotional activities/schemes to reward loyal customers and at the same time increase the market share in terms of deposits.
Attend and make presentations at various SBUs monthly/quarterly performance review sessions
Attend joint marketing calls with relevant BUs to provide adequate product and marketing support.
Develop promotional materials for assigned products and events to support the marketing of products by the customer facing SBUs
Develop and send out regular product tips on assigned products to improve product knowledge and aid overall product performance
Work with RMs/BMs to ensure effective and coordinated sales of assigned asset and liability products bank-wide.
Go on joint marketing calls with RM/BM/BDMs
Ensure that assigned asset products have NPLs within tolerance level (currently 5% of the total products portfolio)
Ensure the profitability of assigned asset products
Establish new relationships and pass it on to appropriate SBUs
Carry out periodic (monthly, quarterly & annual) product reviews to track assigned products performance across the SBUs in the bank and across the industry
Work with CAP, CRM, CAM, Operations, IT and other SRFs to ensure effective deployment of resources to support market facing SBUs for effective products sales
Attend User’s Acceptance Test (UAT) sessions and ensure that test results conform with approved products terms and conditions
Ensure that assigned new products are launched within approved time frame
Manage assigned products life cycle, from inception to launch, to evaluation/refinement and make necessary recommendations
Act as a clearing house between the market facing SBU & the various SRFs for effective product knowledge/sales.
Carry out other responsibilities as assigned by the Head, Community Banking
As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook

Challenges:

The requirements for support from staff, procedures and systems to ensure take up by clients
Highly risky but profitable market segment.
Product knowledge gap amongst customer facing operation staff (Tellers, CSOs) and Relationship Managers.
Obtaining adequate/specific information on competition’s product performance, terms & conditions, pricing etc.

Planning

Macro: 1 Year Micro: 1 month

Expenditure Budget

Key financial/statistical measures of your organizational unit
Number of staff
Staff costs
Costs that you control
Income that your Division generates (if any)
Net Revenue

Key Performance Indicators

Number of successful products developed vs. target
Total Net Revenue from assigned Asset Product
Budget Variance of assigned Asset Products
Total Net Revenue from Liability Products
Budget Variance of Liability Products
Liability Products Balances
Profit before tax
Banking Products Asset Balances
Level of success from product implementation
External Customer Satisfaction Survey
Internal Customer Satisfaction Survey
Product Awareness Rating
Product Launch to Market Niche
Product defect rate
Human capital return on investment
Audit Defect Rate

Job Requirements
Education:

Minimum Education: First Degree, higher degrees MBA/professional certifications will be an added advantage

Experience:

Minimum experience – three years of general banking experience

Key Competency Requirements
Knowledge:

knowledge of competitor products and their application
Banking structure, policies and procedures.
Core Business Processes
Data Gathering and Analysis
Regulatory Compliance
Banking Operations
Extensive knowledge of First Bank’s services/products
Relationship management
Knowledge of Bank’s Loan originating & management application system

Skill/Competencies:

Credit Assessment and Structuring
Marketing/ Sales
Business/Product Development
Customer Relationship Management
Financial Analysis
Data Gathering and Analysis

How to Apply
Interested and qualified candidates should:
Click here to apply online

Latest Job Vacancies at First Bank of Nigeria Limited, 2nd April, 2019

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