Latest Vacancies at Nectar Beauty Hub, 9th April, 2019

Nectar Beauty Hub is Nigeria’s largest one stop beauty company with various beauty products for discerning beauty connoisseurs and other beauty care enthusiasts with emphasize on making everyone beautiful. We stand as a mother brand representing various beauty products and brands in Nigeria.

Nectar Beauty Hub currently has retail outlets across Lagos. Our product lines include Beauty Equipment, Spa Furniture, Nail Care, Skin Care, Personal Care Products, Hair, Makeup & Products for Men.

We are currently recruiting to fill the vacant position below:

Job Title: Outlet Manager

Location: Lagos

Job Objective(s)

• Overall store management, supervision, and policy implementation including, Sales and inventory management, Employee on the job training, and development, Financial management, Customer service leadership.
• Grow sales through the implementation of marketing and merchandising systems
• Responsible for the store’s or outlet’s revenue quota.

Duties & Responsibilities
Management:

• Lead others and work effectively with store team
• Supervise, assign and direct activities of the store’s team
• Effectively communicate information to store team and supervisors in an open and timely manner
• Support Store team with actions plans for operational and service improvement

Customer Service:

• Assist customers with their questions, problems and complaints
• Promote the company’s customer service culture (greet, offer help, and thank)
• Provide colleagues personalized customer service feedback and coaching
• Handle all customer relations issues in accordance with company policy
• Promote a positive shopping experience for all customers
• Maintain customer privacy by not sharing customer data without authorization.

Merchandising/Presentation:

• Stock shelves
• Manage re-order levels & restocking from HQ for the store
• Conduct merchandising activities in line with approved brand guidelines
• Account for promotional and sales support materials
• Organize and execute the display and maintenance of off-shelf merchandise.

Minimum Education Qualifications

• Bachelors Degree
• Masters Degree an advantage

Required Experience:

• 3-4+ years of retail store experience.
• Experience as store or outlet manager related retail environment and/or Luxury, beauty related industry experience with a client book is strongly preferred. Experience with retail point of sale system very necessary
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks/projects.
• Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Required Competencies:

• Deep Knowledge of the different product categories & brands
• Analytical competencies
• Strong presentation skills
• Negotiation skills
• Persuasion Skills
• Adept business knowledge
• Abilities to organize
• Strong written and verbal communication.
• Strong problem-solving skills
• High fluency in English
• Above average Telesales/Phone

Skills:

• IT skills
• Customer service skills
• Team skills
• Excellent communication skills
• Time Management skills
• Female preferred

Salary 
Highly Attractive

Job Title: Nails Technician

Location: Lagos

Job Summary

• Are you a nail technician? Can you create beautiful, eye-catchy nail arts?
• Do you love creative challenges? Or you just love having fun while being creative.
• Can you ensure that you maintain knowledge of current creative, artistic skills & talent trends?
• We are seeking to recruit a dynamic, vibrant, passionate and aggressive individual like you to fill this role.

Job Description

• To provide consultation and application services in the creation beautiful, eye-catchy nail arts using the Company’s Brand.
• Communicate with clients to clarify visual requirements.
• Provide accurate, appropriate and immediate response to all requests ensuring customer satisfaction.
• Demonstrate and implement a practical understanding of creation of beautiful, eye-catchy nail arts, colours and the impact of special effects on the nails,ensuring that appropriate action is taken to minimize or eradicate any unpleasant side effects from the use of specialist nail techniques.
• To generate sales from both new and existing clients.
• Take detailed notes and photographs of work, maintaining an up-to-date portfolio of work.
• Maintain awareness of health and safety issues and legislation
• Maintain an up-to-date knowledge of available nail products.
• Work quickly and accurately in time-pressured conditions.
• Maintain all equipment and tools
• Work with minimal supervision.
• Maintain knowledge of current nails trends.

Job Requirements

• Minimum required experience: 1 year(s)
• Candidate must be SMART
• Minimum of an HND/B.Sc in a relevant discipline
• Certificate/Diploma from a Beauty School
• 1-3 years’ experience

 

Job Title: SPA Therapist

Location: Lagos

Job Objective(s)

• Responsible for formulating strategy and developing the business of the company’s wellness and SPA unit
• Identifying the right partners for the company’s SPA and wellness offering as well as developing company-owned Spa and wellness portfolio covering day Spas, resorts, and destination Spas.

Duties & Responsibilities

• The SPA Director will own and manage operations for all of the company-owned SPAs. Coordinates the development of spa services delivery standards covering treatments, skin care, wellness, massage, program coordinating, reservations, reception desk etc.
• Be the primarily strategist for this business unit and is expected to develop short to medium term strategies to respond to market trends and opportunities arising, or to threats to the business.
• Design, implement, and manage the business’s sales process, ranging from relationship development and customer service in order to achieve revenue targets.
• Will ensure strict compliance with service standards, and the maintenance of facilities in the best conditions to guarantee those expected service quality standards.
• Responsible for managing the SPA Managers as direct reports , measuring them on all areas of each spa’s day-to-day operation, including adoption of programs, services, hours of operation, facilities and staff.
• Be our standards bearer to ensure SPA Managers adhere to strict standards in maintaining SPA environments
• Monitor, track and use data to achieve best-in-class guest hospitality and the creation of a positive atmosphere for guest relations across all SPA outlets
• Monitor and ensure consistently friendly concierge greetings, clean bathrooms, robes that fit, supply of products to all outlets, and an appointment management system.
• This role will execute on plans and initiatives to meet sales quota for the company’s Spa packages and retail products, in particular developing a full fill client book with 85% appointment slots sold and delivered monthly.
• Develop and implement a program to promote and sell customized spa programs to identified market segments.
• The SPA Director will also develop new programs for client acquisition as wells implement a retention programs for existing client.
• Will oversee a deliberate cross-sell/up-sell targeting activities to increase services and products patronage in each outlet.
• Works with marketing to create an annual marketing plan to cover all own-SPAs and 3rd party SPAs participating in our programs.
• Will generate a sales plan for SPA services and products with a tight alignment with the company’s business goals.
• Work with the Finance Manager to prepare the annual budget and forecasts for the SPA and Wellness business.
• Follow and study the latest trends of the industry, to ensure our standards remain high and new treatment methods are deployed once certified.
• Track guest and employee satisfaction and connect both with the financial performance of the SPA business.
• Maintain thorough knowledge of competitors, including location, product offering, pricing and promotions, and sales techniques.
• Be involved in and work with HR to recruit, train, manage and motivate all spa employees under the SPA and Wellness business.

Minimum Education Qualifications

• HND/Bachelor’s Degree
• A certification in beauty therapy or in SPA Wellness is necessary

Required Experience:

• This position requires strong, clear and consistent leadership with a focus on guest service and experience, sales and maximization of revenue.
• Must have a proven track record managing SPA & wellness businesses and properties
• Experience in a luxury goods and services environment as an executive or manager will be a plus
• Ability to coach SPA managers to balance the competing needs of SPA team, (e.g. therapists), and the customers they serve.
• A highly detail oriented person, with a strong grasp of planning methods and tools, records keeping, multi-tasking, and setting priorities,
• Experience with financial management, operating budgets, personnel recruitment, training, and performance management for retail business will be an added advantages. As will having a solid background in retail sales and customer service,
• Highly organized, goal and results oriented with ability to execute plans and manage change effectively.
• Have skills in conflict resolution, communication, and team motivation.

 

Job Title: Driver

Location: Lagos

Job Description

• The Nectar Beauty Hub Driver plays a very important service role in our business
• This position interfaces with warehouse, outlets and customers and professionalism, safety of goods, staff and vehicle are very important
• A certified driver with ability to read, write, work out summations and basic arithmetic is needed
• Most importantly an honest calm individual who does not drink alcohol, medically fit and stable is required for this role
• The Driver will always be tracked & audited at any time. Confidentiality of Company information, Integrity, diligence, accuracy of data and Honesty are MANDATORY for this Role, failure to comply will lead to termination, consequence management and legal action
• The Driver must know and understand the driving rules in Lagos with excellent expertise in navigating all routes.

Description of Role

• Transportation of goods and staff
• Delivery to clients
• Servicing of vehicles
• Escalation of any Road or vehicle related incidence.
• A Nectar Beauty Hub Driver is on standby and available to work at any time.
• Loading and offloading of Goods
• Inventory taking of Goods
• Stock keeping when required.

Requirements

• Proven experience as a Company’s Driver or Personal Driver
• Minimum of 5 years
• Good know of Lagos roads
• Ability to read Map
• Good communication skills
• Minimum of SSCE
• Ability to Read and Write
• Valid Lincense (Lagos State and Federal Licenses).

 

Job Title: Sales Executive

Location: Lagos

Job Objective(s)

• Supports the outlet manager to grow sales through a focus on excellent customer service and relationship management.
• Act as a beauty and luxury lifestyle products consultant to walk-in customers in assigned outlet.

Duties & Responsibilities

• Acts as advisor or consultants to walk-in customers and over-the-phone customers.
• Provide friendly, efficient service to all walk-in customers.
• Offer information about merchandise selection to help customers choose wisely.
• Have deep product knowledge and exhibit familiarity with all product information.
• Actively listen to customers and then provide them with solutions that are exactly what they need.
• Excite customers about how new products can enhance their lives.
• Assist customer by suggesting additional merchandise that compliments their selections.
• Assist in pricing merchandise, markdowns, restocking and other retail related duties.
• Be able to effectively handle customer service issues.
• Assist and maintain visual merchandising and selling floor standards.
• Know and use promotional event information to maximize sales.
• Assist in preparation of periodic physical inventory exercises.
• Be able to use POS Systems for sales & other check-out functions
• Support Outlet Manager to execute the display and maintenance of off-shelf merchandise.

Minimum Education Qualifications

• Bachelor’s degree is a minimum
• Masters Degree an advantage

Required Experience:

• 1-3 years of experience working in a luxury service retail environment, or other Customer service experience and/or retail sales experience.
• Strong communication skills.
• Good reporting skills.
• Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Required Competencies:

• Deep Knowledge of the different product categories & brands

Analytical competencies:

• Skin types
• Strong presentation skills
• Negotiation skills
• Persuasion Skills
• Adept business knowledge
• Abilities to organize
• Strong written and verbal communication.
• Strong problem-solving skills
• High fluency in English
• Above average Telesales/Phone

Skills:

• IT skills
• Customer service skills
• Team skills
• Excellent communication skills
• Time Management skills

 

Job Title: Compliance Officer

Location: Lagos

Summary of Job Role

• To ensure that the organization complies with its outside regulatory and legal requirements as well as internal policies, bylaws and other employees follow internal company rules while review employees work and provide advice on compliance.

Key Responsibilities

• Develop and implement an effective legal compliance program
• Create sound internal controls and monitor adherence to them
• Draft and revise company policies
• Proactively audit processes, practices and documents to identify weaknesses
• Evaluate business activities (e.g. investments) to assess compliance risk
• Collaborate with external auditors and HR when needed
• Set plans to manage a crisis or compliance violation
• Educate and train employees on regulations and industry practices
• Address employee concerns or questions on legal compliance
• Keep abreast of internal standards and business goals
• highlight or escalate areas of concern
• contribute to robust and effective compliance controls within the organisation
• review marketing materials, presentations and websites to ensure compliance with regulatory requirements
• collaborate with other departments to create a culture of compliance

Requirements

• Proven experience as a Compliance Officer or Compliance Executive minimum of 3 years
• Experience in risk management
• Knowledge of legal requirements and controls (e.g. Anti-Money Laundering, etc)
• Familiarity with industry practices and professional standards
• Excellent communication skills
• Integrity and professional ethics
• Business acumen
• Teamwork skills/Plays well with others
• Passion and Attention to detail
• Good critical thinking skills
• HND/Degree holder in relevant discipline

 

Job Title: Finance Manager

Location: Lagos
Functionally reports into: Managing Director
Administratively reports to: Managing Director
Supervises: Inventory Administrator & Accountant/Account Officer

Job Objective(s)

• To facilitate the execution of best practice financial management processes and maintain good relationships with local and international financial institutions, government agencies, consultants etc.

Duties & Responsibilities
Financial Accounting & Treasury Management and Reporting:

• Ensure Proper record keeping of all financial records for adequate reporting
• Ensure all ledgers are reconciled and updated monthly (i.e. Creditors Ledger, Debtors Ledger, Prepayment Accounts, etc)
• Ensure Monthly preparation of Bank Reconciliation Report
• Develop and maintain credit control Policies and Processes
• Manage cash-flow and collections within the outlets
• Design and maintain effective internal control systems
• Ensure Monthly reconciliation of all outlets
• Ensure Monthly business performance reporting (Profit & Loss Account, Balance Sheet, Cash-flow Analysis, Sales Analysis, etc)
• Manage Organizations Tax matters
• Ensure Monthly provision of Business
• Safeguard all company’s assets
• Monitor payment processes (Suppliers, Salaries, etc)

Planning & Control:

• Prepare corporate Annual Budget and variance report
• Ensure budgetary Analysis and control

External relationship Management:

• Manage relationship with banks
• Maintain cordial relationship with Suppliers and Debtors

Inventory Control & Store Management:

• Ensure products received and issued are properly documented and are in good condition with secured packaging not tampered
• Ensure accuracy and efficiency in bar-coding and tagging of all received goods.
• Ensure reconciliation of waybill of actual goods received against shippers packing list and contact the supplier through the Merchandise Buyer to resolve discrepancies.
• Issue dispatch instructions to dispatch riders and drivers and provide routing information to ensure that delivery times and locations are coordinated.
• Schedule and monitor surface pickup, delivery or distribution of merchandise or materials
• Ensure the processing and reconciliation of outlets orders and their delivery
• Monitor demand and supply of goods from outlets
• Review invoices, work orders, reports, and demand forecasts to estimate peak delivery periods and to issue work assignments.
• Ensure proper arrangement of goods for easy identification and retrieval
• Supervise and maintain good relationship with transporters, clearing Agents to ensure quality and timely service delivery
• Plan, develop, and implement warehouse safety and security programs and activities
• Verify inventory computations by comparing them to physical counts of stock and investigate discrepancies or adjust errors.
• Determine and ensure proper storage methods, labeling, identification, and location of merchandise based on quantities, fabric types, environmental factors and physical capabilities of facilities.
• Prevent inventory shrinkage
• Train and evaluate performance of store personnel

Key Performance Indicators:

• Revenue Growth
• Operational Efficiency/Cost Management
• Net Margin
• Return on investment
• Budget Variance
• Timeliness of completed quarterly financial reports
• Performance of external audit
• Quality and ease of retrieval of financial information

Minimum Education Qualifications

• B.Sc. in Accounting or related discipline;
• Professional qualification (ACA, ACCA)

Required Experience:

• 6-10 years cognate experience.

Required Competencies:

• Knowledge
• Accounting and Finance
• Cost management
• Taxation
• Budgeting/Forecasting
• Company operations
• Management Accounting Skills
• IT skills
• Execution
• Relationship management
• Communication skills
• Problem solving skills
• Proficient knowledge of SAGE/ERP

Skills Required:

• Excellent analytical and communication skills
• Detail oriented, organizational skills
• Strong business and entrepreneurial awareness
• High integrity, Passionate about winning

 

Job Title: Makeup Artist

Location: Lagos

Job Summary

• Do you have the ability to provide consultation and application services in the art of makeup application?
• Are you willing to communicate with clients to clarify visual requirements?
• Can you ensure that you maintain knowledge of current make up trends?
• We are seeking to recruit a dynamic, vibrant, passionate and aggressive individual like you to fill this role.

Job Descriptions

• To provide consultation and application services in the art of makeup application using the Company’s Brand makeup line.
• Communicate with clients to clarify visual requirements.
• Provide accurate, appropriate and immediate response to all requests ensuring customer satisfaction.
• Demonstrate and implement a practical understanding of lighting, the photographic process, colours and the impact of special effects/make-up processes on the skin, ensuring that appropriate action is taken to minimize or eradicate any unpleasant side effects from the use of specialist make-up techniques.
• To generate sales from both new and existing clients.
• Take detailed notes and photographs of work, maintaining an up-to-date portfolio of work.
• Maintain awareness of health and safety issues and legislation
• Maintain an up-to-date knowledge of available make-up and beauty products.
• Work quickly and accurately in time-pressured conditions.
• Maintain all equipment and tools
• Work with minimal supervision.
• Maintain knowledge of current make up trends.

Job Requirements

• Candidate must be SMART
• Minimum of an HND/B.Sc in a relevant discipline
• Certificate/Diploma from a Beauty School
• 1-3 years’ experience

 

Deadline: 13th April 2019.

Method of Application
Interested and qualified candidates should send their CV to: careers@nectarbeautyhub.com