The International Organization for Migration (IOM) – Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
We are recruiting to fill the position below:
Job Title: Intern
SVN No.: SVN2019/39
Locations: Abuja & Lagos
Organizational Unit : Resource Management
IOM Classification: Intern
Type of Appointment: 3months with possibility of extension
Estimated Start Date : As soon as possible
Context
- Working under the overall supervision of the Resource Management Officer and the direct supervision of Senior Information Technology Assistant, the successful candidate will be responsible for supporting the installation, operation and maintenance of computer systems, hardware peripherals.
- He/ She will support to oversee daily incoming calls to the IT department, open help desk tickets as appropriate, troubleshoot and correct minor IT issues, escalating more complex IT issues to the IT Assistant. He/she will;
Core Functions / Responsibilities
- Assist to install new hardware including: PC, laptops, printers and software and periodically performs system clean-up.
- Assist in the filing of all relevant ICT related documents.
- Assist in managing the inventory database of ICT equipment (hardware and software)
- Serve as a resource to users who are experiencing computer problems and trouble-shoots issues related to access, online connection, file storage, and application functionality.
- Assist in setting equipment during presentations.
- Monitor inventory levels and alert supervisor when low thresholds are reached.
- Perform such other duties as may be assigned.
Required Qualifications and Experience
- University degree or it’s equivalent from an accredited academic institution in computer science, information technology or related course of study.
- Minimum of one (1) year post graduation experience in the field of ITC including operational and field experiences,
- Ability to work with an established IT support centre – communication by phone and email;
Languages:
- Fluency in English and Native Language; Fluency in multiple native languages advantageous;
Required Competencies
Behavioural:
- The incumbent is expected to demonstrate the following competencies:
Values:
- Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators level 1:
- Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
- Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
- Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
Other:
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- Only candidates residing in the country of the duty station within commuting distance of the duty station will be considered.
- Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.
- Women with the above qualifications are encouraged to apply.
Job Title: Information Technology Assistant
Location: Abuja, Nigeria
Classification: G4
Type of Appointment: Special Short-Term (SST) 6 months with possibility of extension
Estimated Start Date: As soon as possible
Context
- Working under the overall supervision of the Resource Management Officer and the direct supervision Head of ICT, Abuja and head of Sub-office Lagos
- The successful candidate will be responsible for the installation, operation and maintenance of computer systems, hardware peripherals and implementation of ITC requirements for IOM Lagos and Benin sub offices
- He/ She will assist the administration of daily incoming calls to the IT department, open help desk tickets as appropriate, troubleshoot and correct minor IT issues and route more complex IT issues to the head of ICT Unit, Abuja.
Core Functions / Responsibilities
- Install new hardware including: PC, laptops, servers, printers and software in any particular location and periodically performs system clean-up
- Maintain installed software, ensuring proper updates (including latest antivirus definitions) are applied and making optimizations when necessary.
- Make user data and server backups: The backups should be tested randomly for consistency
- Provides first level support to users who are experiencing computer problems and trouble-shoots issues related to access, online connection, file storage, and application functionality.
- Acts as the first point of contact for staff on collection of new hardware and replacement hardware in the Lagos sub-office.
- Resolve End User queries and constraints related to software and other ITC components in coordination with the ICT Abuja, elevating those that cannot be resolved
- Monitor the use of Internet by staff and advice management of any such abuses or excesses by staff that may become evident in the course of their work.
- Maintains IT equipment inventory; Monitors inventory levels and alert supervisor when low thresholds are reached;
- Identify and prepare hardware for disposal when appropriate
- Responsible for tracking ICT equipment Procurement Requests, testing of new equipment and reporting to ICT Head, Abuja
- Resolve any hardware, software, or connectivity problem with minimum delay.
- Attempts to resolve as many problems calls or service requests on initial contact and provides technical support in the IT related programming activities.
- Visit user’s premises to resolve problems in other sub-offices, if necessary.
- IOM is committed to a diverse and inclusive environment. Internal candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.
- Prepare daily, weekly, monthly and yearly statistics for UKTB, Canada, Australia and New Zealand and submit to supervisor.
- Ensures and validates HAPSTAT.
- Manage the tele radiology system, file server, PACS server and X ray machine.
- Perform such other duties as may be assigned.
Required Qualifications and Experience
- University Degree from an accredited academic institution in Computer Science or Computer Engineering;
- Minimum two (2) years (4 years for School Diploma holder) of relevant experience in the field of ITC including operational and field experiences,
- Ability to work with an established IT support centre – communication by phone and email;
- Good knowledge of: Windows OS and networking. VOIP and corporate Skype installations and other IOM approved software as may be required;
- MSCE and Cisco Certified Network Associate (CCNA) qualification will be an added advantage.
Languages:
- Fluency in English and Native Language; Fluency in multiple native languages advantageous;
Required Competencies
Behavioural:
The incumbent is expected to demonstrate the following competencies:
- Values: Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators level 1:
- Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
- Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
- Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
Other:
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- Only candidates residing in the country of the duty station within commuting distance of the duty station will be considered.
- Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.
- Women with the above qualifications are encouraged to apply.
Job Title: Senior Project Assistant (Sector Coordination/CCCM)
Location: Maiduguri, Borno
Classification: G6
Type of Appointment: Special Short-Term (SST) 6 months with possibility of extension
Estimated Start Date: As soon as possible
Context
- Timely and accurate information is integral to successful coordination of humanitarian action. The ability to collect, collate, analyse, disseminate and act on key humanitarian information is fundamental to effective response
- For information to support analysis for operational and strategic decision-making, shared standards and common approaches are required to facilitate delivery and monitoring of assistance within and across sectors, and to undertake gap analysis in determining priorities
- Under the direct supervision of the Sector Coordinator (Shelter/NFI and CCCM Sector Coordinator), the successful candidate will work closely with partners and information management unit to guide and develop appropriate response plan in the emergency context in Maiduguri.
Core Functions / Responsibilities
- Undertake regular field visits to monitor camp management progress and identify specific gaps including lack of capacity and resources etc.
- Collect and analyse relevant camp management and gap identification information;
- Coordinate in partnership with camp management partners to inform the sector coordination unit and sector coordination forum on best practices and solutions.
- In close coordination with the sector coordinator, support evidence-based actions, gap-filling and sound coordination;
- Enhance accountability, predictability and effectiveness of emergency CCCM actions.
- Participate in the development and monitoring of camp management tools and systems as necessary.
- Prepare monthly camp management update information to the sector coordination unit for dissemination to relevant stakeholders
- Support the development dissemination and adaptation as necessary of information management tools that meet sector needs (including 5Ws and standard assessments).
- Promote the use of and provide training on the use of these tools among shelter assistance providers and other stakeholders.
- closely follow up with sector partners to provide timely, consistent, accurate and compatible data and information on remaining shelter and CCCM needs, and assistance provided, for response monitoring, operational analysis and decision-making.
- IOM is committed to a diverse and inclusive environment. Internal candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.
- In close collaboration with sector Information management provide relevant camp management gap analysis and monitoring information for sharing with other stake holders
- Perform any other duties as requested.
Required Qualifications and Experience
- Completed University Degree from an accredited academic institution in Information Management, including Information Technology and Statistics with 4 years working experience or
- Completed Higher Diploma in the above fields with six years of relevant work experience
- At least four years’ experience, ideally in different international organizations (e.g UN agencies, INGOs, IOs, Donors, IFRC or ICRC).
- Detailed knowledge of the Red Cross Movement, UN System, and NGO humanitarian community. Knowledge and/or work experience in sector coordination system.
- Knowledge of shelter and CCCM related technical guidelines, standards, and indicators.
- Proven statistical analytic skills.
- Experience in web design and programming.
- Knowledge of multi-variate mapping techniques.
- Ability to translate planning specifications to technical briefs for data capture and analysis, and vice versa.
Languages:
- Fluency in English and Native Language;
Required Competencies
The incumbent is expected to demonstrate the following competencies:
- Values: Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies:
- Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
- Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
- Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
- Managerial Competencies
- Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
- Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
- Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.
Other:
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- Only candidates residing in the country of the duty station within commuting distance of the duty station will be considered.
- Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.
- Women with the above qualifications are encouraged to apply.
Job Title: Senior Project Assistant (Sector Coordination/CCCM)
Location: Maiduguri, Borno
Classification: G6
Type of Appointment: Special Short-Term (SST) 6 months with possibility of extension
Estimated Start Date: As soon as possible
Context
- Timely and accurate information is integral to successful coordination of humanitarian action. The ability to collect, collate, analyse, disseminate and act on key humanitarian information is fundamental to effective response
- For information to support analysis for operational and strategic decision-making, shared standards and common approaches are required to facilitate delivery and monitoring of assistance within and across sectors, and to undertake gap analysis in determining priorities
- Under the direct supervision of the Sector Coordinator (Shelter/NFI and CCCM Sector Coordinator), the successful candidate will work closely with partners and information management unit to guide and develop appropriate response plan in the emergency context in Maiduguri.
Core Functions / Responsibilities
- Undertake regular field visits to monitor camp management progress and identify specific gaps including lack of capacity and resources etc.
- Collect and analyse relevant camp management and gap identification information;
- Coordinate in partnership with camp management partners to inform the sector coordination unit and sector coordination forum on best practices and solutions.
- In close coordination with the sector coordinator, support evidence-based actions, gap-filling and sound coordination;
- Enhance accountability, predictability and effectiveness of emergency CCCM actions.
- Participate in the development and monitoring of camp management tools and systems as necessary.
- Prepare monthly camp management update information to the sector coordination unit for dissemination to relevant stakeholders
- Support the development dissemination and adaptation as necessary of information management tools that meet sector needs (including 5Ws and standard assessments).
- Promote the use of and provide training on the use of these tools among shelter assistance providers and other stakeholders.
- closely follow up with sector partners to provide timely, consistent, accurate and compatible data and information on remaining shelter and CCCM needs, and assistance provided, for response monitoring, operational analysis and decision-making.
- IOM is committed to a diverse and inclusive environment. Internal candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.
- In close collaboration with sector Information management provide relevant camp management gap analysis and monitoring information for sharing with other stake holders
- Perform any other duties as requested.
Required Qualifications and Experience
- Completed University Degree from an accredited academic institution in Information Management, including Information Technology and Statistics with 4 years working experience or
- Completed Higher Diploma in the above fields with six years of relevant work experience
- At least four years’ experience, ideally in different international organizations (e.g UN agencies, INGOs, IOs, Donors, IFRC or ICRC).
- Detailed knowledge of the Red Cross Movement, UN System, and NGO humanitarian community. Knowledge and/or work experience in sector coordination system.
- Knowledge of shelter and CCCM related technical guidelines, standards, and indicators.
- Proven statistical analytic skills.
- Experience in web design and programming.
- Knowledge of multi-variate mapping techniques.
- Ability to translate planning specifications to technical briefs for data capture and analysis, and vice versa.
Languages:
- Fluency in English and Native Language;
Required Competencies
The incumbent is expected to demonstrate the following competencies:
- Values: Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies:
- Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
- Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
- Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
- Managerial Competencies
- Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
- Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
- Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.
Other:
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- Only candidates residing in the country of the duty station within commuting distance of the duty station will be considered.
- Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.
- Women with the above qualifications are encouraged to apply.
Job Title: Information Technology Assistant
SVN No.: SVN2019/40
Location: Maiduguri
Organizational Unit: Resource Management
IOM Classification: G5
Type of Appointment: Special Short-Term (SST) 6 months with possibility of extension
Estimated Start Date: As soon as possible
Context
- Working under the overall supervision of the Programme Manager/Head of Sub-Office, Maiduguri and the direct supervision of the Head of Information and Communication Technology (ICT) Unit, the successful candidate will be responsible for the installation, operation and maintenance of computer systems, hardware peripherals and implementation of ITC requirements for IOM Maiduguri and HH sub offices supporting all projects.
- He/ She will oversee daily incoming calls to the IT department, open help desk tickets as appropriate, troubleshoot and correct minor IT issues and route more complex IT issues to the head of ICT Unit, Abuja.
Core Functions / Responsibilities
- Install approved software systems on servers and workstations according to the set standards. Installing new hardware including: PC, laptops, servers, printers and software in any location and periodically performs system clean-up in Maiduguri and HH sub-offices.
- Maintaining installed software, ensuring proper updates (including latest antivirus definitions) are applied and making optimizations when necessary.
- Resolve any End User queries and constraints related to software and other ITC components in coordination with the Mission’s ICT Unit, elevating those that cannot be resolved.
- Verify ITC components are carried out within the Organization rules regulations and procedures, while reporting deviations and other constraints faced.
- Raise awareness of mission staff members on IOM ITC regulations and standards.
- Manage the email user accounts, mailing lists. The lists should be checked constantly for integrity.
- Provides first level support to users and trouble-shoot issues related to access, online connection, file storage, and application functionality.
- Acts as the first point of contact for staff on collection of new hardware and replacement hardware.
- Identify faulty devices and take necessary action to replace them, maintain log and/or list of required repairs and maintenance; maintain IOM computers, peripherals and network devices and reports hardware malfunctions to the ICT Unit Head.
- Maintains IT equipment inventory; monitors inventory levels and alert supervisor when low thresholds are reached; identify and prepare hardware for disposal when appropriate Responsible for tracking ICT equipment Procurement Requests, testing of new equipment and reporting to the Mission’s ICT Head.
- Make user data and server backups: the backups should be tested randomly for consistency
- Coordinating with Maiduguri sub-office to ensure maintenance of IT standards and identify IT issues; Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay.
- Undertakes sub-office visits to resolve ICT issues.
- Prepare daily, weekly monthly and yearly statistics for DTM, HH and submit to supervisor. Ensures and validates reported charts.
- Manage the HH Ticketing system, file server, DTM server and database software. Making sure that the workstation / server hardware is operating properly, ensuring that hardware components are performing up to the expected standard.
- Manage the PABX and communication systems
- Perform such other duties as may be assigned.
Required Qualifications and Experience
- Completed university degree from an accredited academic institution in Computer Science or Computer Engineering;
- Minimum two (2) years (4 years for school diploma holder) of relevant experience in the field of ITC including operational and field experiences,
- Ability to work with an established IT support centre – communication by phone and email;
- Good knowledge of: Windows OS and networking. VOIP and corporate Skype installations and other IOM approved software as may be required;
- MSCE and Cisco Certified Network Associate (CCNA) qualification will be an added advantage.
Languages:
- Fluency in English and Native Language; Fluency in multiple native languages advantageous;
- Required Competencies
- The incumbent is expected to demonstrate the following competencies:
- Values
- Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators level 1
- Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
- Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
- Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
Other
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- Only candidates residing in the country of the duty station within commuting distance of the duty station will be considered.
- Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.
- Women with the above qualifications are encouraged to apply.
Job Title: Junior Information Technology Assistant
SVN No.: SVN2019/37
Locations: Maiduguri & Lagos
Organizational Unit: Resource Management
IOM Classification: G3
Type of Appointment: Special Short-Term (SST) 6 months with possibility of extension
Estimated Start Date: As soon as possible
Context
- Working under the overall supervision of the Resource Management Officer and the direct supervision of the Head of Information and Communication Technology (ICT) Unit Abuja, the successful candidate will be responsible for the installation, operation and maintenance of computer systems, hardware peripherals.
- He/ She will oversee daily incoming calls to the IT department, open help desk tickets as appropriate, troubleshoot and correct minor IT issues, escalating more complex IT issues to the IT Assistant, Abuja. He/she will;
Core Functions / Responsibilities
- Assist to install new hardware including: PC, laptops, printers and software in any particular location and periodically performs system clean-up.
- Assist in the filing of all relevant ICT related documents
- Serve as a resource to users who are experiencing computer problems and trouble-shoots issues related to access, online connection, file storage, and application functionality.
- Assist in setting equipment during presentations
- Monitor inventory levels and alert supervisor when low thresholds are reached.
- Attempts to resolve as many problems calls or service requests on initial contact and provides technical support in the IT related programming activities.
- Visit user’s premises to resolve problems in other sub-offices, if necessary.
- Perform such other duties as may be assigned.
Required Qualifications and Experience
- University degree from an accredited academic institution in Computer science or Computer Engineering;
- Minimum of one (1) year (3 years for school diploma holder) of relevant experience in the field of ITC including operational and field experiences,
- Ability to work with an established IT support centre – communication by phone and email;
- Good knowledge of: Windows OS and networking. VOIP and corporate Skype installations and other IOM approved software as may be required
Languages:
- Fluency in English and Native Language; Fluency in multiple native languages advantageous;
Required Competencies
Behavioural :
- The incumbent is expected to demonstrate the following competencies:
Values:
- Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators level 1:
- Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
- Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
- Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
Other:
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- Only candidates residing in the country of the duty station within commuting distance of the duty station will be considered.
- Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.
- Women with the above qualifications are encouraged to apply.
Deadline: 10th April, 2019.
How to Apply
Interested and qualified candidates should submit their Applications to: HRNIGERIA@iom.int indicating position applied on subject.
Note
- In order for the applications to be considered valid, IOM only accepts applications with a cover letter not more than one page specifying the motivation for application, addressed to Human Resources, International Organization for Migration (IOM) and with a subject line SVN2019.37 Maiduguri & Lagos. Junior Information Technology Assistant G3
- All applications should include a functional email address, mobile numbers and detailed curriculum vitae (CV).
- Please note that this position is open only to Nigerian National applicants and only shortlisted candidates will be contacted.
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