Rembrandt Global Solutions provide functionally innovative services in the information and communications technology industry that are beneficial to consumers, corporate organizations, governmental and non-governmental organizations, both local and international.
We are currently recruiting to fill the position below:
Job Title: Specialist, Service Reporting
Location: Lekki, Lagos
Job Summary
- The Reporting Specialist will develop frameworks and strategies for generating and delivering the report to the company for business decisions.
- The role will also provide executive insight into the company’s business performance by ensuring that all data and reports are completed on a timely and accurate basis.
- This role may involve coordinating across multiple operations/teams to add and support reporting insight and needs.
Key Responsibilities
- Create, maintain and enhance reporting template(s), and customize the same as needed using reporting tools such as Excel and PowerPoint – expert level.
- Streamline existing reporting and analyses processes.
- Develop new reports or analyses to support specific requirements and ad hoc requests.
- Take ownership of managing internal ad hoc reporting, data analytics requests, and various internal process improvement initiatives.
- Manage the Customer Service Operation to ensure effective request handling and compliance with operators’ SLA.
- Assist with tracking and troubleshooting inquiries/problems pertaining to the company’s customer service operations.
- Partner with business to define the corresponding business processes required in support of reporting.
- Work closely with users and/or clients to identify and specify data and reporting/analytics requirements. Create queries or reports to fulfill these requirements.
- Compile and distribute operational reports.
- Identify reporting discrepancies and report as necessary, following through to ensure they are remedied.
Education and Experience
- Minimum of first Degree in Computer Science, Mathematics, Statistics, Demography or related degrees.
- Three or more years of experience in data reporting in a Telecoms and VAS environment.
- Strong competency and comfort with developing reports and analyzing large sets of data.
- Experience in the knowledge of data warehousing and Cloud concepts.
- Ability to work independently with minimal supervision.
- Certified Big Data Management is a plus.
Knowledge/Skills/Ability:
- Professional knowledge of MS Excel.
- Strong presentation skill.
- Good interpersonal skills.
- Good SQL, SSRS and SSIS skills along with database knowledge is an added advantage.
- Familiarity with Enterprise Technologies
- Effective communication skills – Verbal & Written.
- Strong with details, structured work, and processes.
- Result-driven orientation.
- Proficiency in other MS Office suites.
- Good relationship management skills.
- Willingness to work flexibly in response to changing organizational requirements.
- Understanding of, and ability to work with policies and procedures of an organization.
Salary
N100,000/month
How to Apply
Interested and qualified candidates should send their Resume and Cover Letter, with the job title as the subject of mail to: timothy.akinyelu@rgsng.com
Leave a Reply