First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
We are recruiting to fill the vacant position below:
Job Title: Market Research & Business Intelligence Officer
Ref Id: 1900002C
Location: Lagos
Work Locations: Cards and Channels
Job: FBN GEN. Job Family
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time
Job Objectives
- Conduct regular market research, customer and transactional data analysis to provide intelligence for new products and re-engineering of existing ones
- Find new ways to attract quality customers, maximize value of existing ones and maintain market dominance through innovation
- Manage a comprehensive framework for Revenue Assurance of all eBusiness products.
- Participate in the management of performance and delivery of management reporting for decision making and interventions.
- ESupport the formal strategy making process of Business group.
Duties & Responsibilities
- Participate in the performance of regular market analysis to support strategy and analyze performance in order to maximize revenue opportunities and drive excellent operations through detailed customer knowledge.
- Implement the overall analytics and business intelligence strategy for eBusiness.
- Design and develop analytical projects designed to understand key business behaviours that drive customer acquisition, retention, and engagement.
- Analyse eBusiness performance continuously and comprehensively and provide timely advise to management on improvement options.
- Establish clear product performance metrics, targets and accountabilities and render report on key performance indicators to ensure that management and business owners can measure, monitor and continuously improve performance.
- Develop a management information system (MIS) to aid distributed reporting of eBusiness performance
- Perform budgeting for the group and ensure compliance of business operations to budget.
- Manage the group’s P/L account and supervise the reconciliation functions for the account and other Admin functions.
- Plan the eBusiness strategy retreats, workshops, Knowledge Sharing Sessions and monthly meetings.
- Identify opportunities to develop forecasts, statistical models, segmentation schemes, and data-driven analyses to drive the deepening of electronic product penetration.
- Work with business and operations owners in eBusiness/ as well as other SBUs in the Bank to identify information needs and develop reporting to address those needs consistently.
- Support in planning, developing, communicating and executing the group’s strategy.
Key Performance Indicators:
- Quality of research, analyses and depth of recommendations
- Profitability of eBusiness Products
- Migration rate of Customers to electronic platform
- Efficiency of Channels and Cards Operations
- Number of processes optimized.
- Timeliness, completion and quality of Strategy sessions
- Timeliness, completion and quality of Reports
- OPEX Variance.
Job Requirements
Education:
- First degree in any Discipline, preferably Economics, Computer Science and Accounting.
Experience:
- Minimum experience – Minimum of 2 year working experience in banking or financial services industry
- Prior experience in Market Research and Business Intelligence is required.
- Outstanding background in data analysis tools and methods. Experience working with highly skilled quantitative/statistical analysts
- Good understanding of revenue and billing models in an electronic business industry
Key Competency Requirements
Knowledge:
- Basic banking operations knowledge
- Sound understanding of electronic payments – card business and operations.
- Strong knowledge of the ePayment Industry
- Numerate, analytical, high attention to detail, able to prioritize
- Maintains a positive attitude and works effectively in pressured situations
- First-rate communications skills
- Understanding of charging principles, and fees model in an electronic business environment.
- Ability to combine strong analytical skills with sound business knowledge
- Ability to develop and evolve long-term strategies while driving tactical projects
- Good appreciation of project management.
Skill/Competencies:
- Strong Analytical skill
- Data Analysis Skills (Including the use of related software programs and tools)
- Customer, Market and Result Oriented
- Excellence in planning and execution
- Adapts readily to change in routine
- Strong computer skills.
- Quality Report Writing Skills
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Head, Other Asset & Liability Products
Ref Id: 19000026
Location: Lagos
Work Locations: Cards and Channels
Job: FBN GEN. Job Family
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time
Job Objectives
- Design value proposition for non-salary individuals such as self-employed and other upcoming individuals.
- Design and manage scoring algorithms for digital lending to these segments
- Implement strategies and initiatives to upscale digital lending such as Nano lending, Point of Sales lending, Agent banking lending, etc.
- Low cost liability generation
- Drive product uptake and increase share of the wallet as well as increased Top of the Mind Awareness (TOMA)
- Drive mass market customer acquisition by targeting semi-structured associations like Okada rider, Tricycle, fashion designers, etc,
- Profit generation
- Product development and management
- External and internal resource management
- Cost control management and income maximization
- Business creation and retention
- Resource planning and coordination
Duties & Responsibilities
- Mine and pool customer data to track behaviors and design new algorithms for engagement
- Online marketing and customer acquisition.
- Data mining and interpretation for business development.
- Responsible and accountable for risk management of his/her business
- Work with the SBUs to identify new markets that present opportunities for business
- Consistently review the existing Products (monthly, Quarterly and Annually)
- Attend and make presentations at various SBUs monthly/quarterly performance review sessions products and events to support the marketing of products by the customer facing SBUs
- Ensure the profitability of existing and new products.
- Ensure that all consumer asset products have NPLs within tolerance level (currently 5% of the total products portfolio)
- Work with CAP, CRM, CAM, Operations, IT and other SRFs to ensure effective deployment of resources to support market facing SBUs for effective products sales
- Attend and supervise User’s Acceptance Test (UAT) sessions and ensure that test results conform with approved products terms and conditions
- Oversee Consumer Products life cycle, from inception to launch, to evaluation/refinement and final withdrawal.
- Carry out other responsibilities as assigned by the Head, Personal Banking
- Develop & implement strategies for the effective monitoring/tracking of Products.
- Work closely with M&CC, SBU and other stakeholders to ensure FirstBank’s Consumer products are highly visible in the market.
- Initiate promotional activities/schemes in conjunction with reputable auto & equipment vendors that are aimed at selling these products in a smart and creative manner.
Challenges:
- Inaccurate customer data for revolving product lifecycle
- Obtaining information on competing products
- Lethargic Information Technology support
- Effective data science methodology
Planning:
- Macro: 1 Year Micro: 1 month
Expenditure Budget:
- Key financial/statistical measures of your organizational unit
- Number of staff: Currently 3
- Staff costs:
- Costs that you control:
- Income that your Division generates (if any):
- Net Revenue:
Key Performance Indicators
- Volume of Consumer Products
- Profit before tax
- Consumer Liability Balances
- Increased number of salary accounts
- External Customer Satisfaction Survey
- Internal Customer Satisfaction Survey
- Product Awareness Rating
- Product Launch to Market Niche
- Product defect rate
- Human capital return on investment
- Audit Defect Rate
Job Requirements
Education:
- Minimum Education: First Degree;
- Higher degrees /MBA/professional certifications compulsory.
Experience:
- Minimum experience – 8 years of general banking experience
Key Competency Requirements
Knowledge:
- Extensive knowledge of competitor products and their application
- Banking structure, policies and procedures.
- Core Business Processes
- Data Gathering and Analysis
- Regulatory Compliance
- Banking Operations
- Extensive knowledge of First Bank’s services/products
- Relationship management
Skill/Competencies:
- Ability to evaluate needs of customers, and determine what products or service would best serve those needs
- Interpersonal skills
- IT and Computer appreciation
- Communications skills (written and oral)
- Selling and marketing skills
- Must be self-solution driven, proactive and have acceptable knowledge of the business environment
- Attention to details
- Reasoning and Analytical Skill.
- Performance Measurement & Assessment Skill
- Supervisory skills.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Team Lead, Customer Acquisition
Ref Id: 19000027
Location: Lagos
Work Locations: Cards and Channels
Job: FBN GEN. Job Family
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time
Job Objectives
- Aggressive growth in Retails customer accounts through digital and non-digital channels.
- Low cost liability generation
- Drive product uptake and increase share of the wallet as well as increased Top of the Mind Awareness (TOMA)
- Drive mass market customer acquisition by targeting semi-structured associations like Okada rider, Tricycle, fashion designers, etc.
- Product development and management
- External and internal resource management
- Cost control management and income maximization
- Business creation and retention
- Resource planning and coordination
Duties & Responsibilities
- Mine and pool customer data to track behaviors and design strategies for engagement
- Online marketing and customer acquisition.
- Data mining and interpretation for business development.
- Responsible and accountable for risk management of his/her business
- Work with the SBUs to identify new markets that present opportunities for business
- Consistently review the existing Products (monthly, Quarterly and Annually)
- Attend and make presentations at various SBUs monthly/quarterly performance review sessions
- Ensure the profitability of existing and new products.
- Manage Consumer Products life cycle, from inception to launch, to evaluation/refinement and final withdrawal.
- Carry out other responsibilities as assigned by the Head, Personal Banking
- Develop & implement strategies for the effective monitoring/tracking of Products.
- Work closely with M&CC, SBU and other stakeholders to ensure FirstBank’s Consumer products are highly visible in the market.
- Initiate promotional activities/schemes in conjunction with reputable auto & equipment vendors that are aimed at selling these products in a smart and creative manner.
Challenges:
- Inaccurate customer data for revolving product lifecycle
- Obtaining information on competing products
- Lethargic Information Technology support
- Effective data science methodology
Planning:
- Macro: 1 Year Micro: 1 month
Expenditure Budget:
- Key financial/statistical measures of your organizational unit
- Number of staff: Currently 3
- Staff costs:
- Costs that you control:
- Income that your Division generates (if any):
- Net Revenue:
Key Performance Indicators:
- Number of Accounts opened
- Profit before tax
- Consumer Liability Balances
- External Customer Satisfaction Survey
- Internal Customer Satisfaction Survey
- Human capital return on investment
- Audit Defect Rate
Job Requirements
Education:
- Minimum Education: First Degree;
- Higher degrees /MBA/professional certifications compulsory
Experience:
- Minimum experience – 2 years of general banking experience
Key Competency Requirements
Knowledge:
- Extensive knowledge of competitor products and their application
- Banking structure, policies and procedures.
- Core Business Processes
- Data Gathering and Analysis
- Regulatory Compliance
- Banking Operations
- Extensive knowledge of First Bank’s services/products
- Relationship management
Skill/Competencies:
- Ability to evaluate needs of customers, and determine what products or service would best serve those needs
- Interpersonal skills
- IT and Computer appreciation
- Communications skills (written and oral)
- Selling and marketing skills
- Must be self-solution driven, proactive and have acceptable knowledge of the business environment
- Attention to details
- Reasoning and Analytical Skill.
- Performance Measurement & Assessment Skill
- Supervisory skills.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Head, Personal Banking
Ref No: 1900002X
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time
Job Objective(s)
- Grow liability and asset products in the individual segment
- Grow Bank’s business portfolio within the defined space for personal Banking (Salaried employees, non-salaried Individuals, other micro-segments, Youth, Gender and liability/Asset generation)
- Generation of cheap deposits mix for the Bank, from the segments
- Drive product uptake and increase share of the wallet as well as increased Top of the Mind Awareness (TOMA)
- Provides overall direction, focus and consistent execution of consumer banking goals and strategies
- Leads the organizations Personal Banking business line
- Recognize Personal Banking opportunities in the market and devise plans on how to convert such opportunities into actual Sales
- Works closely with Bank leadership to coordinate Personal Banking activities across the company
- Responsible for leading the merger/conversion processes for Personal Banking on new acquisitions
- Drive Personal Banking product sales and service process with related training
- Partners with marketing leadership to ensure product development, technology, and call center all align to ensure holistic and high-quality customer experience.
- Product development and management
- External and internal resource management
- Cost control management and income maximization
- Manage succession, leave and rotation programs
Duties & Responsibilities
- Coordinates with analytics teams to provide data analytics and management reports to assess progress and measure results
- Build and motivate a high performing team committed to achieving consistently high levels of success
- Responsible for consistent training, policy/procedures, and the incentive plan/payments across the consumer enterprise
- Responsible for meeting annual profit and business plan goals
- Effectively work with other departments to coordinate activities
- Obtain Competitor information in instances where they could threaten Personal Banking offering
- Develop competitive products to generate low cost funds and create risk asset
- Primarily responsible for the segment’s strategic planning, alignment of all key corporate and commercial banking functions to the retail banking agenda and will be responsible for the segment propositions and strategic partnerships
- Organize client engagements, roadshows, employee banking seminars, trainings, client communication management, etc. Following the propositions Strategic Goals (SG), this position incorporates into the Strategic Plan the expectations and direction from Management, Customers, Sales Force, Stakeholders and Employers
- Drive coordination among the retail segments, by providing product distribution and sales support initiative to the product owners, and ensuring collaboration and communication to deliver and measure the intended strategic results in a timely manner
- Business development for product positioning and market expansion
- Institutional marketing and customer acquisition
- Stakeholders management
- Partnerships and alliances to support business
- Product portfolio management and monitoring
- Product campaign and marketing
- Product training and marketing facilitation
- Strategy implementation and facilitation
- Advisory services to Business Units
- Joint marketing calls at the regions
- Management of product pricing to retain profitability
- Industry profiling and market intelligence
- Social capital maximization
- People’s management
- Mentoring, Coaching and Role modeling
- Reporting
- Project management and implementation
- Product lifecycle management for business continuity.
Challenges:
- Building reliable customer details database for revolving product lifecycle
- Obtaining information on competing products
- Lack of feedback channels, especially to regulators.
- Lethargic Information Technology support
- Unsatisfactory work condition
Planning:
- Macro: 3 Years Micro: 3 months
Expenditure Budget:
- Key financial/statistical measures of your organizational unit
- Number of staff: Currently 14 plus 3 non-core
- Staff Costs:
- Costs that you control:
- Income that your Division generates (if any):
- Net Revenue:
Key Performance Indicators:
- Customer count growth
- Net revenue
- Contribution to business
- Turnover consumer asset
- Turnover customer liability (LCY and FCY) Individual
- Human Capital Return on Investment
- Control Incidence
- Customer Experience
- Asset Quality
- No of Principals with banked value chain
- Customer Satisfaction Rating
Job Requirements
Education:
- Minimum Education: First Degree; Higher Degrees /MBA/professional certifications compulsory
Experience:
- Minimum experience – Ten years of general banking experience, 5 of which should be in Business Development/Product Management
Key Competency Requirements
Knowledge:
- Extensive knowledge of competitor products and their application
- Banking structure, policies and procedures.
- Core Business Processes
- Data Gathering and Analysis
- Regulatory Compliance
- Banking Operations
- Extensive knowledge of First Bank’s services/products
- Relationship management
Skill/Competencies:
- Ability to evaluate needs of customers, and determine what products or service would best serve those needs
- Interpersonal skills
- IT and Computer appreciation
- Communications skills(written and oral)
- Selling and marketing skills
- Must be self-solution driven, proactive and have acceptable knowledge of the business environment
- Attention to details
- Reasoning and Analytical Skill.
- Performance Measurement & Assessment Skill
- Supervisory skills
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Product Manager, Community Banking
Ref No: 1900002B
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time
Job Objective(s)
- Deepen the Bank’s share of wallet on the Asset and Liability products business of the Community Banking Market segment through development and launch of bespoke products
- Facilitate the diversification of asset revenue and liability generation through the rollout of new and best priced Asset Products to the segment through all touch points
- Develop and implement marketing strategies for effective Asset and liability Product sales to the segment through the bank’s distribution channels.
Duties & Responsibilities
- Responsible for driving Community Banking Asset and liability products performance to ensure that products targets for the segment are met
- Research competition product offerings and make appropriate recommendations for improvements to ensure that the bank’s Asset and liability product offerings maintain their competitive advantage
- Identify market opportunities in the segment and launch additional Asset and liability Products
- Generate ideas for the development of new Asset and liability Products or improvement of existing products
- Contribute to strategies for the creation of Asset to grow the bank’s total Asset Portfolio
- Contribute to strategies to increase Asset Products uptake in the Bank for the segment
- Ensure that assigned Asset and liability Products (new & existing) meets and conforms with regulatory requirements
- Work closely with M&CC, SBU and other stakeholders to ensure managed FirstBank’s Asset products are highly visible in the market
- Develop & implement strategies for the effective monitoring/tracking of managed Asset Products
- Develop & implement strategies that will ensure that all LADs are of good quality
- Intelligence/Information gathering on product(s) being managed
- Relationship Management
- Initiate promotional activities/schemes to reward loyal customers and at the same time increase the market share in terms of deposits
- Attend and make presentations at various SBUs monthly/quarterly performance review sessions
- Attend joint marketing calls with relevant BUs to provide adequate product and marketing support
- Develop promotional materials for assigned products and events to support the marketing of products by the customer facing SBUs
- Develop and send out regular product tips on assigned products to improve product knowledge and aid overall product performance
- Work with RMs/BMs to ensure effective and coordinated sales of assigned asset and liability products bank-wide
- Go on joint marketing calls with RM/BM/BDMs
- Ensure that assigned asset products have NPLs within tolerance level (currently 5% of the total products portfolio)
- Ensure the profitability of assigned asset products
- Establish new relationships and pass it on to appropriate SBUs
- Carry out periodic (monthly, quarterly & annual) product reviews to track assigned products performance across the SBUs in the bank and across the industry
- Work with CAP, CRM, CAM, Operations, IT and other SRFs to ensure effective deployment of resources to support market facing SBUs for effective products sales
- Attend User’s Acceptance Test (UAT) sessions and ensure that test results conform with approved products terms and conditions
- Ensure that assigned new products are launched within approved time frame
- Manage assigned products life cycle, from inception to launch, to evaluation/refinement and make necessary recommendations
- Act as a clearing house between the market facing SBU & the various SRFs for effective product knowledge/sales
- Carry out other responsibilities as assigned by the Head, Community Banking
- As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook
Challenges:
- The requirements for support from staff, procedures and systems to ensure take up by clients
- Highly risky but profitable market segment.
- Product knowledge gap amongst customer facing operation staff (Tellers, CSOs) and Relationship Managers.
- Obtaining adequate/specific information on competition’s product performance, terms & conditions, pricing etc.
Planning:
- Macro: 1 Year Micro: 1 month
Expenditure Budget:
- Key financial/statistical measures of your organizational unit
- Number of staff:
- Staff costs:
- Costs that you control:
- Income that your Division generates (if any):
- Net Revenue:
Key Performance Indicators:
- Number of successful products developed vs. target
- Total Net Revenue from assigned Asset Product
- Budget Variance of assigned Asset Products
- Total Net Revenue from Liability Products
- Budget Variance of Liability Products
- Liability Products Balances
- Profit before tax
- Banking Products Asset Balances
- Level of success from product implementation
- External Customer Satisfaction Survey
- Internal Customer Satisfaction Survey
- Product Awareness Rating
- Product Launch to Market Niche
- Product defect rate
- Human capital return on investment
- Audit Defect Rate.
Job Requirements
Education:
- Minimum Education: First Degree. Higher Degrees MBA/professional certifications will be an added advantage
Experience:
- Minimum experience – three years of general banking experience
Key Competency Requirements
Knowledge:
- knowledge of competitor products and their application
- Banking structure, policies and procedures.
- Core Business Processes
- Data Gathering and Analysis
- Regulatory Compliance
- Banking Operations
- Extensive knowledge of First Bank’s services/products
- Relationship Management
- Knowledge of Bank’s Loan originating & management application system
Skill/Competencies:
- Credit Assessment and Structuring
- Marketing/ Sales
- Business/Product Development
- Customer Relationship Management
- Financial Analysis
- Data Gathering and Analysis
How to Apply
Interested and qualified candidates should:
Click here to apply online
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