Current Job Vacancies at Ekesons Transport, 6th May, 2019

Job Title: Customer Experience Manager

Location: Lagos

Job Description

• Providing help to customers using your organisation’s products or services
• Communicating courteously with customers by telephone, email, letter and face-to-face
• Investigating and solving customers’ problems, which may be complex or long-standing, that have been passed on by customer service assistants
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill
• Issuing refunds or compensation to customers
• Keeping accurate records of discussions or correspondence with customers
• Analysing statistics or other data to determine the level of customer service your organisation is providing
• Producing written information for customers, often involving use of computer packages and software
• Writing reports analysing the customer service that your organisation provides
• Developing feedback or complaints procedures for customers to use
• Improving customer service procedures, policies and standards for your organisation or department
• Meeting with other managers to discuss possible improvements to customer service
• Involvement in staff recruitment and appraisals
• Leading or supervising a team of customer service staff
• learning about your organisation’s products or services and keeping up to date with changes
• keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Requirements

• Proficiency in use ofMicrosoft Outlook,Word,Excel,PowerPoint
• Proven experience in customer service management
• Proven experience in developing others
• Customer service,training or business administration qualification,
• Minimum of 5years experience in similar role.
• Professional certification will be an added advantage.
• Must reside in Lagos

Job Title: Welder

Location: Lagos

Responsibilities

• Interpret blueprints, drawings, and measurements to plan layouts.
• Weld small and large components such as copper plumbing, beams, and pipelines.
• Use specialized machinery for industrial welding and oversee machines that perform the same job.
• Maintain and repair all machinery.
• Assess welded surfaces, structures and components to identify errors.
• Follow and enforce strict safety regulations such as wearing heat-resistant gloves, protective masks, and safety shoes.
• Monitor machinery for appropriate usage and temperature.
• Weld components in flat, vertical, and overhead positions.
• Analyze defective equipments and identify appropriate defective equipments and inform supervisors.
• Administer various components and perform welding of clamps, holding and bolts according to specifications.
• Manage work with help of manual welding machines and melt metals for various processes.
• Monitor all welding processes and ensure absence of any shrinkage and distortion to materials.
• Manage welding work and ensure compliance to all specifications to perform defect work.
• Replace new and fabricate parts fir dump trucks and trailers.
• Ensure clean weld joint to obtain smooth look.
• Maintain disc grinder and perform all cleaning and grinding of metals.
• Operate various manual and automated welding equipments for welding work
• Analyze speed and length of welding arc for all welding process.
• Assemble all components with help of power and hand tools.

Requirements

• High School Diploma or equivalent qualification.
• A valid certificate in welding from an accredited institution is preferred.
• A minimum of 5 years’ experience as a welder.
• Excellent knowledge of welding machinery, electrical equipment, and manual tools.
• Ability to read and interpret blueprints and designs.
• Attention to detail.

Job Title: Luxury Bus Mechanic

Location: Lagos

Job Description

• Ensures operation of machinery and mechanical equipment by completing preventive maintenance requirements on engines, motors, pneumatic tools, conveyor systems, and production machines; following diagrams, sketches, operations manuals, manufacturer’s instructions, and engineering specifications; troubleshooting malfunctions.
• Locates sources of problems by observing mechanical devices in operation; listening for problems; using precision measuring and testing instruments.
• Removes defective parts by dismantling devices; using hoists, cranes, and hand and power tools; examining form and texture of parts
• Determines changes in dimensional requirements of parts by inspecting used parts;using rules, calipers, micrometers, and other measuring instruments.
• Adjusts functional parts of devices and control instruments by using hand tools, levels, plumb bobs, and straightedges.
• Controls downtime by informing production workers of routine preventive maintenance techniques; monitoring compliance.
• Fabricates repair parts by using machine shop instrumentation and equipment
• Maintains equipment, parts, and supplies inventories by checking stock to determine inventory level; anticipating needed equipment, parts, and supplies; placing and expediting orders; verifying receipt.
• Conserves maintenance resources by using equipment and supplies as needed to accomplish job results.
• Provides mechanical maintenance information by answering questions and requests.
• Prepares mechanical maintenance reports by collecting, analyzing, and summarizing information and trends.
• Maintains technical knowledge by attending educational workshops; reviewing technical publications; establishing personal networks.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Contributes to team effort by accomplishing related results as needed.

Education/Related Experience

• A Post-secondary Degree/Diploma and or related experience in heavy duty maintenance field is an asset. Understanding of mining equipment and shop scheduling.
• 5 to 10 years of maintenance related experience is an asset.
• Have a good understanding of maintenance facility flow along with a strong understanding of parts inventory flow, systems and supplier base specific to mine utility equipment and minewinches and tuggers.

Others:

• Excellent interpersonal and communication skill
• Self-started who can work within a team environment
• Some travel is expected
• Can work flexible hours when required
• Report writing and presentation skills
• Can supervise a team of mechanics and shop labours
• Can work with maintenance planning dept. and shop personnel to ensure maintenance performance and requirements are completed.