At PwC, our purpose is to build trust in society and solve important problems. It is this focus which informs the services we provide and the decisions we make.
We’re a network of firms in 158 countries with more than 250,000 people who are committed to delivering quality in assurance, tax and advisory services. In Africa we’re the largest provider of professional services with close to 400 partners and over 9,000 people in 34 countries.
We are recruiting to fill the position below:
Job Title: Operations Manager – PwC Experience Center
Reference Number: 125-NIG00211
Location: Nigeria
Job type: Permanent
Department: Internal Firm Services
The Job Role
- The Operations Manager is a primary leadership role with direct oversight of the PwC Experience Center core business operations.
- Delivering the business goals, ensuring the set processes relating to compliance are addressed, documented, and followed. This role is fundamental to the growth, and success of the Center.
- Identifying, owning, and executing projects and day-to-day operations.
- Contributing towards annual budget development and business plans, its monitoring and reporting;
- Other functions of the position include successful management of the team, event/workshop coordination & managing client visits, and day-to-day operational business integrations with partners and sponsors.
Requirements
- Prior operating experience at a high-growth company or start-up Fintech, banking, or financial services background is preferred
- At least 4 or 5 years relevant work experience
- 3+ years of experience in fast paced environments with a focus on business operations, project or program management
- Strong academic record
- Bachelor’s degree
Preferred Skills:
- A self-starter with a strong startup/entrepreneurial attitude.
- Constantly iterate towards the best possible outcome.
- Ability to quickly learn new areas of competency as the Center encounters new challenges.
- Strong project management orientation with the ability to communicate issues/concerns before they become fires and facilitate the right stakeholders in a discussion to solve them.
- Comfortable working in a tech-driven environment with the ability to coordinate multiple stakeholders.
- Energized by complex environments, able to make varied decisions with authority.
- Comfortable in an outward-facing role, diplomatic capacity, and actively network with diverse stakeholders.
- A highly capable, self-motivated individual who is able to direct the full array of functions and is continuously striving to improve services and enhance the attractiveness of the center.
- Have demonstrated track record in the innovation community and experience with running a rapidly changing and growing environment should be exciting to you.
- A general understanding of financial statements, with significant experience managing operational budgets.
- Experience with web-based workflow and productivity tools.
- Experience with social media and/or public relations is a plus.
- Experience with event planning and logistics is a plus.
General Skills:
- Excellent oral and written communication skills and can effectively communicate and coordinate teams
- Ability to work well as part of a team but also to complete individual tasks on time
- Very effective team collaboration skills with both internal and external stakeholders
- Proven attention to detail
- Strong interest in VC, Entrepreneurship, Innovation, etc.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Administrator – PwC Experience Center
Reference Number: 125-NIG00210
Location: Lagos
Department: Internal Firm Services
Job type: Permanent
The Job Role
- We are looking for an Administrator to be responsible for managing the day to day operations of the PwC Experience Center. You will provide support to the Operations Manager in ensuring that the Center is operating impeccably in terms of maintenance, cleaning, health and safety and security and any other facilities service function
Responsibilities
Operations:
- Manage the day-to-day running of the front and backend of the center and its services
- Support the Operations Manager in overseeing team and ensure the center is run professionally at all times including staffing, inventory, and general maintenance activities
- Management of the website/booking system visits ensuring correct bookings and registrations
- Write and plan rotas to ensure resources and staff are in place, to cover allotted hours and extra-curricular events
- Ensure office stationery and consumables are in stock and accounted for
Meetings and events:
- Coordinate room set ups, hospitality orders and forward plan resources, vendors, and the team to ensure smooth logistics and high level of service for our events and meetings
- Coordinate staffing before, during and after events
- Arrange and oversee the janitorial, security and catering services of the center
Standards:
- Manage service standards in all client interaction and lead by example by being a hands-on team player willing to undertake any task
- Proactive approach to center services, carrying out regular checks on support staff and appliances
- Proactive approach to Health & Safety for the center
Center Management:
- Support Operations Manager to ensure that all maintenance in the center meets required service levels and deal with any deficiencies
- Respond to urgent issues as they arise and be able to perform basic housekeeping tasks wherever possible
- Support Operations Manager with vendor management – arrange vendor visits, supervise work and all necessary follow-up works
- Support space management and planning for all occupants
- Manage the security and access control system
Health and Safety:
- Support Operations Manager in managing health and safety for the center ensuring compliance with relevant health and safety procedures to create a safe, secure and operationally efficient working environment that maximises the client’s experience
- Play a part in the delivery and maintenance of the center’s health and safety action plan
- Coordinate and plan essential services such as security, maintenance, cleaning, and waste disposal
Finance:
- Raise Purchase Orders
- Obtain quotes for works and goods from suppliers and contractors
- Stocktaking and stock control, considering inventory, costs and managing supplier relationships
- Involvement in tenders and all procurement activities
- Coordinate staff timesheets and incurred expenses
- As part of your responsibility, be prepared to act as duty Reception person
Requirements
- A minimum of 3 -5 years proven experience in administration/facility function well-versed in operations and facilities management best practices.
- B.Sc in Facility Management or similar
Preferred Skills:
- A proven experience in a similar role, working in complex venues with intensive programmes of activities and diverse audiences
- Demonstrable experience in Startups, Facilities Management, and Health and Safety
- Experience in Front of House Services and Events
- Strength of character to deal with challenges – and the tact and diplomacy to handle those more challenging situations
- Exceptional Customer Service and organisational Skills
- Attention to detail that ensures process and administration is done correctly, and on time
- Experience in supervising team members
- Ability to work independently and make decisions, with support from a trained team and wider organisation when needed
- Great spoken and written communication skills
- A great attitude – positive and confident
- A flexible, hands on attitude that will mean no job or action is not dealt with in a timely manner
Deadline: 15th May, 2019.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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