i-TAC Support Engineer Vacancy in an IT industry

Halogen Security Company Limited – Our client in the IT industry is recruiting suitably qualified candidates to fill the position below:

Job Title: i-TAC Support Engineer

Location: Lagos

Job Description

• Provide first level off-site technical support for all services: Voice, Data connectivity, Internet services, Wimax services etc.
• To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.
• Hands-on experience on Incident Management (First Call Resolution)
• Prompt Response to inbound calls and emails.
• Follow up on unresolved complaint/ open tickets to closure.
• Timely Escalation/feedback to relevant units.
• Preparing Technical Reports.

Job Requirements

• B.Sc/B.Eng Computer Science/Computer Engineering /Electrical-Electronics engineering (2.2/Upper Credit at minimum).
• CCNA, CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Excellent business communication skills both verbal and written.

Deadline: 20th May,2019.

Method of Application
Interested and qualified candidates should send their CV to:resourcing@halogensecurity.com With “i-TAC Support Engineer” as the subject to the mail.

For More Information – Kindly call: 09090328028