Interra Networks Limited is an Information & Communications Technology (ICT) company headquartered in Atlanta, GA. USA with offices in Abuja, Lagos and Enugu, Nigeria. We operate a BPO (Business Process Outsourcing) facility and provide technology-enabled services to the public and private sector. Our services provide our customers with world-class, convenient, reliable and cost-effective business solutions.
We are recruiting to fill the position below:
Job Title: Call Center Agent
Location: Abuja
Job Type: Full Time
Requirements
- He/She must have good understanding of English and any of the major local Nigerian languages (Hausa, Igbo, and Yoruba).
- Must be able to read, speak and write English language fluently.
- Accurate comprehension, interpretation and capturing of information, accuracy and timely response to calls.
- Proficient in usage of Microsoft packages.
- Knowledge of customer service telephony and technology.
- Some experience in a call center or customer service environment.
- Good data entry and typing skills.
- Knowledge of administration and clerical processes.
- Excellent communication and presentation skills
- Ability to understand individual differences.
- Problem solving skills.
- Should be able to work Mondays to Saturdays and at any other time as required.
- Proficiency in driving Sales will be an added advantage.
Key Competencies:
- Verbal and written communication skills.
- Listening skills.
- Problems analysis and problem solving skills.
- Customer Service Orientation.
- Organization skills.
- Attention to detail.
- Good Judgment skills.
- Team work.
- Stress tolerance.
- Time management skills.
- Persuasion skills.
Deadline: 10th May, 2019.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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