MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the vacant position below:
Job Title: Coordinator, Availability and Capacity (Supervisory)
Location: Lagos
Department: Info Systems – Infrastructure Services
Employment status: Permanent
Job Description
- To ensure that cost-justifiable IT capacity exists and is matched to the current and future agreed needs of the business in a timely manner.
- To ensure that the level of service availability delivered in all service is matched to or exceeds the current and future agreed needs of the business in a cost effective manner.
- To ensure that Events are detected, analyzed and appropriate control of action determined.
- To develop, implement and manage Capacity/Availability processes in line with IT and Enterprise Management strategies and best practices.
- Prepare capacity Plan which reflects the current and future needs of the business in preparing the budget for IT Infrastructure operations and services
- Prepare Availability Plan which reflects Single Points of Failure remediation in preparing the budget for IT Infrastructure operations and services
- Production and maintenance of an appropriate and up-to-date Availability Plan, which reflects the current and future needs of the business
- Production and maintenance of an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business
- Provide advice and guidance to all other areas of the business and IT on all availability, capacity and performance related issues
- Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing and reporting IT Service performance and targets
- Ensure IT Application and Services do not exceed Availability Allowable downtimes in order to meet all IT Availability targets
- Performs High Availability tests on all IT critical services in order to identify Single Points of Failures, deal with findings and provide recommendations
- Provide High Availability Reports and Recommendations
- Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems
- Assess the impact of all changes on the Capacity and Availability of IT services
- Modeling capacity forecasts using systems and business metrics
- Managing workload assignments across environment achieving optimal performance.
- Performing second level problem determination using monitoring and data collection tools in capacity related disciplines
- Analyzing performance data identifying bottlenecks and recommending alternative resolutions
- Producing ad hoc resource usage reports and analysis
- Identify production capacity risks in time to avoid service interruption or degradation
- Participate in all Customer Experience meeting in order to identify Availability and Capacity issues and deal with them
- Support the Division’s internal customers and provide solutions to improve the customer experience regarding Availability and Capacity
- Maintain effective working relationships with internal and external suppliers.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape
Job Condition
- Normal MTNN working conditions
- May be required to work extended hours
Requirements, Experience & Training
Education:
- First degree in Computer Science or any Information Technology( IT) related discipline
- Fluent in English
- ITIL Foundation certificate at the minimum
- Operating System Certification preferably Oracle or Windows
Experience:
- 3 – 7 years’ experience in an area of specialisation; with experience working with others
- Experience working in a medium organization
- Hands- on experience on Service Availability monitoring tools
- Any other Capacity and performance management tool knowledge will be added advantage
- Performance testing and capacity planning work experience in a technical environment
- IT Availability/Capacity Management deep understanding
- Good understanding of methodologies and the impact of the technology in question (ITIL Certificate preferred)
- Broad understanding of IT monitoring platforms, associated products and common IT management process
Minimum qualification
- BA, BEng, BTech, BSc or HND
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Engineer, NSMC Satellite NOC (Supervisory)
Location: Lagos
Department: Network Operations
Employment status: Permanent
Job Description
- Provide network management of all Satellite network related faults i.e. Configuration, Integration, Service Activation and Operations to ensure optimal network performance, as well as meet business objectives/plans
- Oversee network management; faults detection, analysis, troubleshooting, escalation and resolution of all Satellite network related faults, all year round.
- Acknowledge sites’ status on the Linkstar NMS and perform second-line maintenance of Satellite network faults.
- Work with Satellite support Engineer or Contractor to bring up new Satellite connection (Vsat) for corporate customer.
- Perform and Co-ordinate Antenna Line-Up Test for a new Satellite Backbone BTS site as well as check on all satellite network elements in MTNN.
- Oversee Configuration and of Satellite modems and DVB Receiver e.g. Paradise(P300, PD-10, PD-25), Radyne Comstream, DMD-15/DMD-20, SDM 4000, EF Data as well as daily reading of Satellite backbone connection of both National and International Voice Gateways to ensure continuous service availability.
- Perform/escalate Real Time Performance/Management of all Satellite network elements for effectiveness and provide daily reports for the next action to be carried out to improve network quality.
- Prepare Satellite Modem Data Interface cable to DB-connector and cross connect to MDF cut over to STM Link.
- Act as interface and also provide access reference number to MTN Contractors, Field Engineers, Operational Maintenance Center and Datacoms Engineers for planned work/change request and access to all MTN Location.
- Perform SATNOC duties as instructed by Satellite NOC Co-ordinator, e.g., correlation of outages, reporting, follow-up and resolution of specific network faults.
- Assist in the development of an automated process and effective environment to improve the performance of SATNOC as well as the NMC Shift Hand-over and ensure strict compliance.
- Ensure proper management and implementation of all network changes according to the organisation process and procedures to achieve the departmental set goal.
- Escalate all faulty devices or hardware detected after troubleshooting/diagnosing (which cannot be resolved remotely) to the Support Engineer for replacement and assist with resolution of complex faults in order to improve network performance.
- Provide service assurance support for customer in order to sustain continuous service operation according to set quality level.
- Escalate trouble tickets issued against all MTN Staff, other Corporate Customers, International providers, MTN contractors and all other unresolved faults to the Satellite NOC Co-ordinator and ensure timely resolution of such.
- Provide regular update on MTNN performance and other network issues to all the stake holders (Management, escalation unit, customer relations, and marketing) and other relevant department in MTNN.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Job Condition
- Normal MTNN working conditions
- May be required to work extended hours
- Open plan office.
Requirements, Experience & Training
Education:
- Fluent in English
- First degree in Electrical Electronics /Computer Science/Engineering or a related field.
Experience:
- Minimum of 3 years’ experience in an area of specialisation; with experience working with others
- Experience working in a medium organization
- Hands-on experience in light current, telecommunications or a related field
- Satellite Fundamentals; knowledge and efficient use of Linkstar Management Tool (Viasat NMS), Basic Satellite Transmission Equipment, Spectrum Analyzer, etc.
- Basic knowledge of Cisco Router
- Best practices in Operational Maintenance Center, Satellite Operations, Network Management Center, Network Operation Center.
Minimum qualification
- BA, BEd, B.Eng, B.Sc, B.Tech or HND.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Sales Representative – Mobile Financial Services (North West Region)
Locations: Kebbi, Katsina, Jigawa, Kano and Sokoto
Job Description
- To manage and develop trade infrastructure and the channels of distribution especially retailers for Financial Services and ensure dominance at retail in the assigned territory.
- To manage customer acquisition for financial services within assigned territories
- To manage operation and acquisition of merchant network within assigned territory
- Ensure acquisition and growth of revenue generating agents, customers, merchants and ensures they are transacting
- Provide Informal training in shops on products, services and promotions being run relating to financial services and carry out on the spot training/coaching of all visited outlets in territory ( 100% of all visited outlets in call cycle)
- Manage events and promos, generate sub-dealer specific promo specification and perform post-promo evaluation
- Provide weekly/monthly sales activity report, market intelligence report and initial report to Field Service Engineers on state of network in territory
- Monitor and report back on network quality and other sales impacting indices in territory covered
- Ensure call cycle time of 8-10 visit a day per territory or as business requires
- Identify, classify and support all players in channels of distribution and ensure weekly / monthly database update
- Ensure availability of financial services product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
- Ensure information from Team lead, Sales & Trade Development on Financial Services partner and Retail Agent product distribution is confirmed and relevant dealers followed up and provide weekly / monthly report
- Oversee market activation/storm for financial services within your territory
- Oversee activities of recruitment agencies for acquisition of customers for financial services
- Ensure recruitment agencies allocate the appropriate number of canvassers as assigned within the territory
- Oversee activities of canvassers for customer acquisition and ensure there are enough boots on the ground for customer acquisition
- Establish consistent channel standards including branding as per channel recommendation.
- Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
- Support all identified outlets with 100% merchandizing as appropriate and defined.
- Manage stock in channel and provide appropriate reports as follows;
- Direct outlets with stock challenges to identified Financial Services Partners to ensure there is no stock out within assigned territories
- Manage liquidity of at agent outlet to ensure there are adequate float ( Physical cash and E-money)
- Ensure QoS at agent and merchant outlets
- Obtain and record info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) and report weekly / monthly.
- Provide training on site to Increase product knowledge
- Ensure product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
- Ensure info from Team Lead on Financial Partners product distribution is confirmed and relevant agents followed up and provide weekly / monthly report
- Ensure all visited outlets give info on where, when, price etc. of products and provide weekly report
- Query all products in channel older than 30 days from date of purchase and make report to the business on all such stock weekly
- Target 65% space within each outlet (Trade marketing team will measure)
- Support all identified outlets with 100% merchandizing as appropriate and defined.
- Ensure 100% POS Distribution to all channels of distribution within 14 days of release
- Ensure 100% replacement of expired, damaged or obsolete materials within territory and 100% removal of obsolete materials and messages
- Obtain info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) – Record and report weekly / monthly.
- Confirm that retail agents and dealer branches are contacted and stock receipt / movement verified – Produce weekly report
- Ensure areas in your territory without adequate TP or sub dealer presence is filled by encouraging TP or sub dealers to move into area.
- Build relationship between lower and upper levels (i.e. between Authorize distributors and sub dealers), Support Trade partners and Sub dealers and link subs, retailers etc to Trade Partners and help nurture the relationship
- Resolve all issues/queries with regards to activations, products and promotions
- Ensure collaboration between sub subs, retailers etc to TPs and help nurture the relationship and increase RRP
- Gather market information and provide feedback to management
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Job Condition:
- Tool of trade vehicle provided
- May be required to work extended hours / weekends
- Work is carried out mostly in the field
- A valid drivers license (Extensive local travel)
- Normal MTNN working conditions
Experience & Training
Education:
- First degree Preferably social sciences
- Fluent in English
Experience:
- 1-3years’ experience in an area of specialisation; with experience working with others
- Experience working in a medium organization
- Sales & Marketing experience in a fast moving consumer goods environment
Minimum Qualification
- BSc, HND, BTech or BEd
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Sales Representative – Mobile Financial Services (North Central Region)
Locations: Bauchi, FCT, Kaduna, Gombe, Kogi, Nasarrawa, Niger & Plateau
Job Description
- To manage and develop trade infrastructure and the channels of distribution especially retailers for Financial Services and ensure dominance at retail in the assigned territory.
- To manage customer acquisition for financial services within assigned territories
- To manage operation and acquisition of merchant network within assigned territory
- Ensure acquisition and growth of revenue generating agents, customers, merchants and ensures they are transacting
- Provide Informal training in shops on products, services and promotions being run relating to financial services and carry out on the spot training/coaching of all visited outlets in territory ( 100% of all visited outlets in call cycle)
- Manage events and promos, generate sub-dealer specific promo specification and perform post-promo evaluation
- Provide weekly/monthly sales activity report, market intelligence report and initial report to Field Service Engineers on state of network in territory
- Monitor and report back on network quality and other sales impacting indices in territory covered
- Ensure call cycle time of 8-10 visit a day per territory or as business requires
- Identify, classify and support all players in channels of distribution and ensure weekly / monthly database update
- Ensure availability of financial services product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
- Ensure information from Team lead, Sales & Trade Development on Financial Services partner and Retail Agent product distribution is confirmed and relevant dealers followed up and provide weekly / monthly report
- Oversee market activation/storm for financial services within your territory
- Oversee activities of recruitment agencies for acquisition of customers for financial services
- Ensure recruitment agencies allocate the appropriate number of canvassers as assigned within the territory
- Oversee activities of canvassers for customer acquisition and ensure there are enough boots on the ground for customer acquisition
- Establish consistent channel standards including branding as per channel recommendation.
- Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
- Support all identified outlets with 100% merchandizing as appropriate and defined.
- Manage stock in channel and provide appropriate reports as follows;
- Direct outlets with stock challenges to identified Financial Services Partners to ensure there is no stock out within assigned territories
- Manage liquidity of at agent outlet to ensure there are adequate float ( Physical cash and E-money)
- Ensure QoS at agent and merchant outlets
- Obtain and record info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) and report weekly / monthly.
- Provide training on site to Increase product knowledge
- Ensure product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
- Ensure info from Team Lead on Financial Partners product distribution is confirmed and relevant agents followed up and provide weekly / monthly report
- Ensure all visited outlets give info on where, when, price etc. of products and provide weekly report
- Query all products in channel older than 30 days from date of purchase and make report to the business on all such stock weekly
- Target 65% space within each outlet (Trade marketing team will measure)
- Support all identified outlets with 100% merchandizing as appropriate and defined.
- Ensure 100% POS Distribution to all channels of distribution within 14 days of release
- Ensure 100% replacement of expired, damaged or obsolete materials within territory and 100% removal of obsolete materials and messages
- Obtain info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) – Record and report weekly / monthly.
- Confirm that retail agents and dealer branches are contacted and stock receipt / movement verified – Produce weekly report
- Ensure areas in your territory without adequate TP or sub dealer presence is filled by encouraging TP or sub dealers to move into area.
- Build relationship between lower and upper levels (i.e. between Authorize distributors and sub dealers), Support Trade partners and Sub dealers and link subs, retailers etc to Trade Partners and help nurture the relationship
- Resolve all issues/queries with regards to activations, products and promotions
- Ensure collaboration between sub subs, retailers etc to TPs and help nurture the relationship and increase RRP
- Gather market information and provide feedback to management
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Job Condition:
- Tool of trade vehicle provided
- May be required to work extended hours / weekends
- Work is carried out mostly in the field
- A valid drivers license (Extensive local travel)
- Normal MTNN working conditions
Experience & Training
Education:
- First degree Preferably social sciences
- Fluent in English
Experience:
- 1-3years’ experience in an area of specialisation; with experience working with others
- Experience working in a medium organization
- Sales & Marketing experience in a fast moving consumer goods environment
Minimum Qualification
- BA, BArch, BEd, BEng, BSc, BTech or HND
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Analyst, Information Management (Supervisory)
Location: Lagos
Employment status: Permanent
Department: Applications: Information Management
Job Description
- Responsible for supporting and developing the current Information Management applications and initiatives.
- Responsible for the investigation and analysis of user problems and application bugs and subsequent problem resolution and technical testing.
- Review future business needs for Information Management systems and identify key requirements and integration needs of suitable applications, identifying trade-offs between competing systems.
- Analyse organisational needs and identify business requirements and design related applications, as well as assist business analysts to define user information and reporting requirements.
- Lead staff in the Information Management team and lead in carrying out technical tasks including ETL, data modeling, back-end development and user access programming.
- Provide day-to-day management oversight for the Information Management services to ensure incidents and service requests and escalations are dealt with in a timely fashion.
- Monitor and maintain the performance of Information Management systems within the business and implement improvements to related systems, processes and operations.
- Lead team in supporting operations/analysis and ensure that operational delivery of system outputs are met in line with OLAs and SLAs.
- Producing relevant technical documentation and specifications
- Integration of big data solutions with existing reporting and analytical solutions.
- Liaise with application vendors and ensure SLAs are met through extensive review/negotiation of SLA agreements.
- Liaise with vendors to deliver support and solutions and provide recommendations on Information Management service improvements, application solutions and enhancements.
- Develop and implement big data models and solutions.
- job condition Normal MTNN working conditions
- May be required to work extended hours
- Normal MTNN open office planning
- Work within a multicultural, diverse and dynamic start-up environment.
- Projects and constraints will require overtime and weekend work
Experience & Training
Education:
- B.Sc in Computer Science or related field from a reputable institution
Experience:
- 3 – 7 years of experience
- Experience in Business Intelligence/Big Data including the following:
- Practical experience as a team lead/manager
- data modeling experience,: star schemas, relational modeling, snowflake models and translating logical data models into physical
- Vast experience in Business Intelligence/Big Data methodologies
- Application development and support experience in the Telecommunications sector
- o Oracle PL/SQL and standard SQL.
- o Hadoop or similar
- Exposure to typical Mobile Telecommunications applications
- Billing systems (Corporate & Retail Billing, Interconnect Billing)
- ERP systems (Distribution, Retail, Finance, Payroll, HR, Asset Management)
- SIM & Mobile Applications ( EVD, Contents Management System, SIM management Application)
- GSM network interfacing applications (Provisioning, Pre-Paid management systems)
- Fraud Management Applications
- Value Added Services(VAS) Application
Training:
- Exposure to typical Mobile Telecommunications applications will be an advantage
Operating systems:
- o Unix – Sun Solaris and True64, MS W2000
- Application development and Maintenance functions:
- PL/SQL and standard SQL
- MIS/EIS/EDW development tools
- Reporting Infrastructure – Data modeling
- ETL tools
- ODS construction and reporting
- Metadata tools
- User access tools – Business Object preferred
- SAS
- Data Profiling
- Service management software knowledge
- Office automation products:
- Widely used email applications
- MS Office product suite
- Formal training in application architecture principles, technology architecture and systems integration.
- Specific training on application development tools and programming languages
Minimum Qualification
- B.Eng, B.Sc, HND or B.Tech
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Team Lead, Sales & Trade Development (Mobile Financial Services) – Eastern Region
Location: Rivers
Job Descriptions
- To promote Financial Services and deliver on monthly sales target and other expectations as required by Financial Services business.
- To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents
- To manage and develop trade infrastructure and the channels of distribution especially retailers for Financial Services and ensure dominance at retail in the assigned territory.
- To manage customer acquisition for financial services within assigned territories
- To manage operation and acquisition of merchant network within assigned territory
- Ensure acquisition and growth of revenue generating agents, customers, merchants and ensures they are transacting
- Ensure increase in sales/activations and product penetration by ensuring brand visibility within territory.
- Review channel operations and stock levels and ensure proper stock management in channel in order to meet customer demands.
- Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge, as well as identify developmental opportunities for team members.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
- Ensure customer acquisition KPI are met for financial services
- Build and maintain relationships with agents and financial service partners, participate in organizing channel distributor forums and events to enhance business relationship.
- Manage relationship with banks and every other financial services stakeholders within assigned territory.
- Provide procedural and policy guidance to direct reports and other operational staff and communicate service standards to direct report to ensure that targets are achieved.
- Work with other units /departments including Marketing to arrange promotions and local events that increase the presence and visibility of all products within the target market.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
- Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.
Job Condition
- Normal MTNN working conditions
- May be required to work extended hours/weekends
- Tool of trade vehicle provided
- Work is carried out mostly in the field
- Open plan office
Experience & Training
Education:
- A first degree (B.Sc or HND) in any Social Science degree or related course
- Fluent in English
Experience:
- 3-7 years’ work experience in sales roles within Financial Services, FMCG & Telcos with experience in supervising others
- Experience working in a medium organization
- Experience using data mining tools
Minimum Qualification
- BA, BEd, BSc, BTech or HND
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Team Lead, Sales & Trade Development (Mobile Financial Services) – Lagos South West
Location: Lagos
Job Description
- To promote Financial Services and deliver on monthly sales target and other expectations as required by Financial Services business.
- To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and ,
- To manage and develop trade infrastructure and the channels of distribution especially retailers for Financial Services and ensure dominance at retail in the assigned territory.
- To manage customer acquisition for financial services within assigned territories
- To manage operation and acquisition of merchant network within assigned territory
- Ensure acquisition and growth of revenue generating agents, customers, merchants and ensures they are transacting
- Ensure increase in sales/activations and product penetration by ensuring brand visibility within territory.
- Review channel operations and stock levels and ensure proper stock management in channel in order to meet customer demands.
- Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge, as well as identify developmental opportunities for team members.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
- Ensure customer acquisition KPI are met for financial services
- Build and maintain relationships with agents and financial service partners, participate in organizing channel distributor forums and events to enhance business relationship.
- Manage relationship with banks and every other financial services stakeholders within assigned territory.
- Provide procedural and policy guidance to direct reports and other operational staff and communicate service standards to direct report to ensure that targets are achieved.
- Work with other units /departments including Marketing to arrange promotions and local events that increase the presence and visibility of all products within the target market.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
- Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.
Job Condition
- Normal MTNN working conditions
- May be required to work extended hours/weekends
- Tool of trade vehicle provided
- Work is carried out mostly in the field
- Open plan office
Experience & Training
Education:
- A first degree (B.Sc or HND) in any Social Science degree or related course
- Fluent in English
Experience:
- 3-7 years’ work experience in sales roles within Financial Services, FMCG & Telcos with experience in supervising others
- Experience working in a medium organization
- Experience using data mining tools
Minimum qualification:
- BA, BEd, BSc, BTech or HND
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Sales Representative – Mobile Financial Services (North East Region)
Locations: Adamawa, Borno, Taraba, Yobe
Job Description
- To manage and develop trade infrastructure and the channels of distribution especially retailers for Financial Services and ensure dominance at retail in the assigned territory.
- To manage customer acquisition for financial services within assigned territories
- To manage operation and acquisition of merchant network within assigned territory
- Ensure acquisition and growth of revenue generating agents, customers, merchants and ensures they are transacting
- Provide Informal training in shops on products, services and promotions being run relating to financial services and carry out on the spot training/coaching of all visited outlets in territory ( 100% of all visited outlets in call cycle)
- Manage events and promos, generate sub-dealer specific promo specification and perform post-promo evaluation
- Provide weekly/monthly sales activity report, market intelligence report and initial report to Field Service Engineers on state of network in territory
- Monitor and report back on network quality and other sales impacting indices in territory covered
- Ensure call cycle time of 8-10 visit a day per territory or as business requires
- Identify, classify and support all players in channels of distribution and ensure weekly / monthly database update
- Ensure availability of financial services product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
- Ensure information from Team lead, Sales & Trade Development on Financial Services partner and Retail Agent product distribution is confirmed and relevant dealers followed up and provide weekly / monthly report
- Oversee market activation/storm for financial services within your territory
- Oversee activities of recruitment agencies for acquisition of customers for financial services
- Ensure recruitment agencies allocate the appropriate number of canvassers as assigned within the territory
- Oversee activities of canvassers for customer acquisition and ensure there are enough boots on the ground for customer acquisition
- Establish consistent channel standards including branding as per channel recommendation.
- Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
- Support all identified outlets with 100% merchandizing as appropriate and defined.
- Manage stock in channel and provide appropriate reports as follows;
- Direct outlets with stock challenges to identified Financial Services Partners to ensure there is no stock out within assigned territories
- Manage liquidity of at agent outlet to ensure there are adequate float ( Physical cash and E-money)
- Ensure QoS at agent and merchant outlets
- Obtain and record info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) and report weekly / monthly.
- Provide training on site to Increase product knowledge
- Ensure product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
- Ensure info from Team Lead on Financial Partners product distribution is confirmed and relevant agents followed up and provide weekly / monthly report
- Ensure all visited outlets give info on where, when, price etc. of products and provide weekly report
- Query all products in channel older than 30 days from date of purchase and make report to the business on all such stock weekly
- Target 65% space within each outlet (Trade marketing team will measure)
- Support all identified outlets with 100% merchandizing as appropriate and defined.
- Ensure 100% POS Distribution to all channels of distribution within 14 days of release
- Ensure 100% replacement of expired, damaged or obsolete materials within territory and 100% removal of obsolete materials and messages
- Obtain info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) – Record and report weekly / monthly.
- Confirm that retail agents and dealer branches are contacted and stock receipt / movement verified – Produce weekly report
- Ensure areas in your territory without adequate TP or sub dealer presence is filled by encouraging TP or sub dealers to move into area.
- Build relationship between lower and upper levels (i.e. between Authorize distributors and sub dealers), Support Trade partners and Sub dealers and link subs, retailers etc to Trade Partners and help nurture the relationship
- Resolve all issues/queries with regards to activations, products and promotions
- Ensure collaboration between sub subs, retailers etc to TPs and help nurture the relationship and increase RRP
- Gather market information and provide feedback to management
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Job Condition:
- Tool of trade vehicle provided
- May be required to work extended hours / weekends
- Work is carried out mostly in the field
- A valid drivers license (Extensive local travel)
- Normal MTNN working conditions
Experience & Training
Education:
- First degree Preferably social sciences
- Fluent in English
Experience:
- 1-3years’ experience in an area of specialisation; with experience working with others
- Experience working in a medium organization
- Sales & Marketing experience in a fast moving consumer goods environment
Minimum Qualification
- BA, BArch, BEd, BEng, BTech or HND
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Sales Representative – Mobile Financial Services (North East Region)
Locations: Adamawa, Borno, Taraba, Yobe
Job Description
- To manage and develop trade infrastructure and the channels of distribution especially retailers for Financial Services and ensure dominance at retail in the assigned territory.
- To manage customer acquisition for financial services within assigned territories
- To manage operation and acquisition of merchant network within assigned territory
- Ensure acquisition and growth of revenue generating agents, customers, merchants and ensures they are transacting
- Provide Informal training in shops on products, services and promotions being run relating to financial services and carry out on the spot training/coaching of all visited outlets in territory ( 100% of all visited outlets in call cycle)
- Manage events and promos, generate sub-dealer specific promo specification and perform post-promo evaluation
- Provide weekly/monthly sales activity report, market intelligence report and initial report to Field Service Engineers on state of network in territory
- Monitor and report back on network quality and other sales impacting indices in territory covered
- Ensure call cycle time of 8-10 visit a day per territory or as business requires
- Identify, classify and support all players in channels of distribution and ensure weekly / monthly database update
- Ensure availability of financial services product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
- Ensure information from Team lead, Sales & Trade Development on Financial Services partner and Retail Agent product distribution is confirmed and relevant dealers followed up and provide weekly / monthly report
- Oversee market activation/storm for financial services within your territory
- Oversee activities of recruitment agencies for acquisition of customers for financial services
- Ensure recruitment agencies allocate the appropriate number of canvassers as assigned within the territory
- Oversee activities of canvassers for customer acquisition and ensure there are enough boots on the ground for customer acquisition
- Establish consistent channel standards including branding as per channel recommendation.
- Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
- Support all identified outlets with 100% merchandizing as appropriate and defined.
- Manage stock in channel and provide appropriate reports as follows;
- Direct outlets with stock challenges to identified Financial Services Partners to ensure there is no stock out within assigned territories
- Manage liquidity of at agent outlet to ensure there are adequate float ( Physical cash and E-money)
- Ensure QoS at agent and merchant outlets
- Obtain and record info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) and report weekly / monthly.
- Provide training on site to Increase product knowledge
- Ensure product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
- Ensure info from Team Lead on Financial Partners product distribution is confirmed and relevant agents followed up and provide weekly / monthly report
- Ensure all visited outlets give info on where, when, price etc. of products and provide weekly report
- Query all products in channel older than 30 days from date of purchase and make report to the business on all such stock weekly
- Target 65% space within each outlet (Trade marketing team will measure)
- Support all identified outlets with 100% merchandizing as appropriate and defined.
- Ensure 100% POS Distribution to all channels of distribution within 14 days of release
- Ensure 100% replacement of expired, damaged or obsolete materials within territory and 100% removal of obsolete materials and messages
- Obtain info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) – Record and report weekly / monthly.
- Confirm that retail agents and dealer branches are contacted and stock receipt / movement verified – Produce weekly report
- Ensure areas in your territory without adequate TP or sub dealer presence is filled by encouraging TP or sub dealers to move into area.
- Build relationship between lower and upper levels (i.e. between Authorize distributors and sub dealers), Support Trade partners and Sub dealers and link subs, retailers etc to Trade Partners and help nurture the relationship
- Resolve all issues/queries with regards to activations, products and promotions
- Ensure collaboration between sub subs, retailers etc to TPs and help nurture the relationship and increase RRP
- Gather market information and provide feedback to management
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Job Condition:
- Tool of trade vehicle provided
- May be required to work extended hours / weekends
- Work is carried out mostly in the field
- A valid drivers license (Extensive local travel)
- Normal MTNN working conditions
Experience & Training
Education:
- First degree Preferably social sciences
- Fluent in English
Experience:
- 1-3years’ experience in an area of specialisation; with experience working with others
- Experience working in a medium organization
- Sales & Marketing experience in a fast moving consumer goods environment
Minimum Qualification
- BA, BArch, BEd, BEng, BTech or HND
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Team Lead, Sales & Trade Development (Mobile Financial Services) – Northern Region
Location: Abuja
Job Description
- To promote Financial Services and deliver on monthly sales target and other expectations as required by Financial Services business.
- To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and ,
- To manage and develop trade infrastructure and the channels of distribution especially retailers for Financial Services and ensure dominance at retail in the assigned territory.
- To manage customer acquisition for financial services within assigned territories
- To manage operation and acquisition of merchant network within assigned territory
- Ensure acquisition and growth of revenue generating agents, customers, merchants and ensures they are transacting
- Ensure increase in sales/activations and product penetration by ensuring brand visibility within territory.
- Review channel operations and stock levels and ensure proper stock management in channel in order to meet customer demands.
- Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge, as well as identify developmental opportunities for team members.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
- Ensure customer acquisition KPI are met for financial services
- Build and maintain relationships with agents and financial service partners, participate in organizing channel distributor forums and events to enhance business relationship.
- Manage relationship with banks and every other financial services stakeholders within assigned territory.
- Provide procedural and policy guidance to direct reports and other operational staff and communicate service standards to direct report to ensure that targets are achieved.
- Work with other units /departments including Marketing to arrange promotions and local events that increase the presence and visibility of all products within the target market.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
- Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.
Job Condition
- Normal MTNN working conditions
- May be required to work extended hours/weekends
- Tool of trade vehicle provided
- Work is carried out mostly in the field
- Open plan office
Experience & Training
Education:
- A first degree (B.Sc or HND) in any Social Science degree or related course
- Fluent in English
Experience:
- 3-7 years’ work experience in sales roles within Financial Services, FMCG & Telcos with experience in supervising others
- Experience working in a medium organization
- Experience using data mining tools
Minimum qualification:
- BA, BEd, BSc, BTech or HND
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Sales Representative – Mobile Financial Services (Eastern Region)
Locations: Abia, Anambra, Benue, Ebonyi, Imo, Enugu
Job Description
- To manage and develop trade infrastructure and the channels of distribution especially retailers for Financial Services and ensure dominance at retail in the assigned territory.
- To manage customer acquisition for financial services within assigned territories
- To manage operation and acquisition of merchant network within assigned territory
- Ensure acquisition and growth of revenue generating agents, customers, merchants and ensures they are transacting
- Provide Informal training in shops on products, services and promotions being run relating to financial services and carry out on the spot training/coaching of all visited outlets in territory ( 100% of all visited outlets in call cycle)
- Manage events and promos, generate sub-dealer specific promo specification and perform post-promo evaluation
- Provide weekly/monthly sales activity report, market intelligence report and initial report to Field Service Engineers on state of network in territory
- Monitor and report back on network quality and other sales impacting indices in territory covered
- Ensure call cycle time of 8-10 visit a day per territory or as business requires
- Identify, classify and support all players in channels of distribution and ensure weekly / monthly database update
- Ensure availability of financial services product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
- Ensure information from Team lead, Sales & Trade Development on Financial Services partner and Retail Agent product distribution is confirmed and relevant dealers followed up and provide weekly / monthly report
- Oversee market activation/storm for financial services within your territory
- Oversee activities of recruitment agencies for acquisition of customers for financial services
- Ensure recruitment agencies allocate the appropriate number of canvassers as assigned within the territory
- Oversee activities of canvassers for customer acquisition and ensure there are enough boots on the ground for customer acquisition
- Establish consistent channel standards including branding as per channel recommendation.
- Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
- Support all identified outlets with 100% merchandizing as appropriate and defined.
- Manage stock in channel and provide appropriate reports as follows;
- Direct outlets with stock challenges to identified Financial Services Partners to ensure there is no stock out within assigned territories
- Manage liquidity of at agent outlet to ensure there are adequate float ( Physical cash and E-money)
- Ensure QoS at agent and merchant outlets
- Obtain and record info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) and report weekly / monthly.
- Provide training on site to Increase product knowledge
- Ensure product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
- Ensure info from Team Lead on Financial Partners product distribution is confirmed and relevant agents followed up and provide weekly / monthly report
- Ensure all visited outlets give info on where, when, price etc. of products and provide weekly report
- Query all products in channel older than 30 days from date of purchase and make report to the business on all such stock weekly
- Target 65% space within each outlet (Trade marketing team will measure)
- Support all identified outlets with 100% merchandizing as appropriate and defined.
- Ensure 100% POS Distribution to all channels of distribution within 14 days of release
- Ensure 100% replacement of expired, damaged or obsolete materials within territory and 100% removal of obsolete materials and messages
- Obtain info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) – Record and report weekly / monthly.
- Confirm that retail agents and dealer branches are contacted and stock receipt / movement verified – Produce weekly report
- Ensure areas in your territory without adequate TP or sub dealer presence is filled by encouraging TP or sub dealers to move into area.
- Build relationship between lower and upper levels (i.e. between Authorize distributors and sub dealers), Support Trade partners and Sub dealers and link subs, retailers etc to Trade Partners and help nurture the relationship
- Resolve all issues/queries with regards to activations, products and promotions
- Ensure collaboration between sub subs, retailers etc to TPs and help nurture the relationship and increase RRP
- Gather market information and provide feedback to management
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Job Condition:
- Tool of trade vehicle provided
- May be required to work extended hours / weekends
- Work is carried out mostly in the field
- A valid drivers license (Extensive local travel)
- Normal MTNN working conditions
Experience & Training
Education:
- First degree Preferably social sciences
- Fluent in English
Experience:
- 1-3years’ experience in an area of specialisation; with experience working with others
- Experience working in a medium organization
- Sales & Marketing experience in a fast moving consumer goods environment
Minimum Qualification
- BA, BArch, BEd, BEng, BSc, BTech or HND
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Coordinator – Business Relationship (Supervisory)
Location: Lagos
Job Description
- Translate Strategic, Tactical and Operational objectives of MTNN business units to Service Level Agreements/IS deliverables
- Understand the changing business needs and determine levels of IT Service required to support the business
- Maintain IS Service Catalogue, drive IS Service Improvement initiatives, collate and verify Service Level requirements and facilitate the monitoring and reporting of IS Service Levels achievements
- Disseminate information and liaise with other service Management areas to drive service delivery
- Gather business requirements and translate to IS deliverables based on MTNN business plan.
- Negotiate and agree on SLAs with the business unit and OLA with other supporting business units
- Drive the implementation of vendor contracts to support IS objectives and validate adoption of IS service offerings
- Facilitate meetings with various IS units to discuss and resolve escalated or identified customers issues
- Manage and report on vendor performance
- Develop and manage IT business relationship with other divisions of the business to improve satisfaction
- Manage the escalation of customer issues and customer satisfaction survey
- Initiate and maintain business engagement processes and customer engagement forums
- Ensure value is created through effective stakeholder management
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Job Condition
- Open office plan
- General working conditions
- Will be required to work extra hours when necessary
Experience & Training
Education:
- First degree in Computer Science or an IT equivalent degree
- Foundation Certificate in ITIL – IT Service Management
- Practitioner in ITIL Service Level Management will be an added advantage
Experience:
- 3-7 years’ experience in an area of specialisation; with experience working with others
- Experience working in a medium organization
- Experience in IT Service support and Delivery Experience
- Experience in Service Level Management Experience
- Customer Management experience – ability to manage customer’s expectations
- Relationship Management skills
- Project management Experience
- Experience dealing with change management issues
- Experience working with a range of Service providers
- Understanding of Service delivery and service support environment
- Demonstrate productivity, initiative, professionalism, customer service attitude, attention to detail and quality, ability to multitask, team focus, strong interpersonal skills, strong verbal and written communication skills.
- Strong business knowledge and operational management experience
- Deep understanding and experience with IS technical systems including applications, servers, networking components, backups, disaster recovery, as appropriate.
- Excellent client service skills
- Effective problem-solving and negotiating skills
- Demonstrates competency in stakeholder management, change management, and influencing without authority
Training:
- ITIL Foundation Certificate, Practitioner in Service Strategy will be an added advantage
- Good interpersonal skills for written, oral and face to face communications
- Training in IT support
- Solid understanding and technical expertise in a broad range application and technical architecture components (applications/OS, database, network)
- Project Management methodologies
- Strong analytical, problem-solving, and conceptual skills
Minimum qualification
- BEng, BSc, BTech or HND.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Sales Representative – Mobile Financial Services (South-South Region)
Locations: Akwa Ibom, Bayelsa, Cross River, Delta, Rivers
Job Description
- To manage and develop trade infrastructure and the channels of distribution especially retailers for Financial Services and ensure dominance at retail in the assigned territory.
- To manage customer acquisition for financial services within assigned territories
- To manage operation and acquisition of merchant network within assigned territory
- Ensure acquisition and growth of revenue generating agents, customers, merchants and ensures they are transacting
- Provide Informal training in shops on products, services and promotions being run relating to financial services and carry out on the spot training/coaching of all visited outlets in territory ( 100% of all visited outlets in call cycle)
- Manage events and promos, generate sub-dealer specific promo specification and perform post-promo evaluation
- Provide weekly/monthly sales activity report, market intelligence report and initial report to Field Service Engineers on state of network in territory
- Monitor and report back on network quality and other sales impacting indices in territory covered
- Ensure call cycle time of 8-10 visit a day per territory or as business requires
- Identify, classify and support all players in channels of distribution and ensure weekly / monthly database update
- Ensure availability of financial services product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
- Ensure information from Team lead, Sales & Trade Development on Financial Services partner and Retail Agent product distribution is confirmed and relevant dealers followed up and provide weekly / monthly report
- Oversee market activation/storm for financial services within your territory
- Oversee activities of recruitment agencies for acquisition of customers for financial services
- Ensure recruitment agencies allocate the appropriate number of canvassers as assigned within the territory
- Oversee activities of canvassers for customer acquisition and ensure there are enough boots on the ground for customer acquisition
- Establish consistent channel standards including branding as per channel recommendation.
- Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
- Support all identified outlets with 100% merchandizing as appropriate and defined.
- Manage stock in channel and provide appropriate reports as follows;
- Direct outlets with stock challenges to identified Financial Services Partners to ensure there is no stock out within assigned territories
- Manage liquidity of at agent outlet to ensure there are adequate float ( Physical cash and E-money)
- Ensure QoS at agent and merchant outlets
- Obtain and record info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) and report weekly / monthly.
- Provide training on site to Increase product knowledge
- Ensure product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
- Ensure info from Team Lead on Financial Partners product distribution is confirmed and relevant agents followed up and provide weekly / monthly report
- Ensure all visited outlets give info on where, when, price etc. of products and provide weekly report
- Query all products in channel older than 30 days from date of purchase and make report to the business on all such stock weekly
- Target 65% space within each outlet (Trade marketing team will measure)
- Support all identified outlets with 100% merchandizing as appropriate and defined.
- Ensure 100% POS Distribution to all channels of distribution within 14 days of release
- Ensure 100% replacement of expired, damaged or obsolete materials within territory and 100% removal of obsolete materials and messages
- Obtain info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) – Record and report weekly / monthly.
- Confirm that retail agents and dealer branches are contacted and stock receipt / movement verified – Produce weekly report
- Ensure areas in your territory without adequate TP or sub dealer presence is filled by encouraging TP or sub dealers to move into area.
- Build relationship between lower and upper levels (i.e. between Authorize distributors and sub dealers), Support Trade partners and Sub dealers and link subs, retailers etc to Trade Partners and help nurture the relationship
- Resolve all issues/queries with regards to activations, products and promotions
- Ensure collaboration between sub subs, retailers etc to TPs and help nurture the relationship and increase RRP
- Gather market information and provide feedback to management
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Job Condition:
- Tool of trade vehicle provided
- May be required to work extended hours / weekends
- Work is carried out mostly in the field
- A valid drivers license (Extensive local travel)
- Normal MTNN working conditions
Experience & Training
Education:
- First degree Preferably social sciences
- Fluent in English
Experience:
- 1-3years’ experience in an area of specialisation; with experience working with others
- Experience working in a medium organization
- Sales & Marketing experience in a fast moving consumer goods environment
Minimum Qualification
- BA, B.Arch, B.Ed, B.Eng, BSc, B.Tech or HND
How to Apply
Interested and qualified candidates should:
Click here to apply online
Deadline: 20th May, 2019.
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