Recent Job Openings at Jumia Nigeria, 3rd May, 2019

Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey in the position below:

Job Title: Customer Relationship Manager – Jumia

Location: Lagos
Job Type: Full time

Responsibilities

• As a Customer Relationship Manager, You must have a pioneer mindset, ambitious, hardworking and have a deep-rooted understanding of CRM strategy and execution.
• You strongly believe in constantly testing new ideas, to innovate and optimize.
• You are flexible and forward thinking who easily connect with new people.

In Particular you will:

• Manage the overall marketing strategy on how Jumia communicates every day the commercial planning to its consumers to generate sales, increase engagement and boost loyalty.
• To define an operational roadmap of marketing communications accordingly to the Commercial Planning input coming from commercial team and from Customer Insights.
• Setup, improve, and optimize communications to constantly improve customer conversion and retention KPIs through all the channels on each Email, SMS, Push notifications, web notifications by AB testing content and timing.
• Set-up revenue targets per day, campaigns and channels and make sure targets are met every day.
• Analyze daily performance and make decisions accordingly:
• Report performance to senior management on a regular basis explaining why and how.
• Inspire the wording content for all the communications accordingly to market innovation, Jumia brand guidelines and knowledge of marketing.
• Earn the love of our customers by being relevant at each step of communications content making.
• Lead and coach team members to grow their skills and ownership.
• Demonstrate a capacity to propose innovation to set up.
• Coordinate with different departments to make sure high-quality content production and campaign generation.

Professional Skills & Qualifications

• Degree in Business, Marketing or related field
• 3+ years’ experience with a solid foundation in Digital or CRM project management
• Excellent communication skills both verbal and written in English
• Advanced level of computer literacy in Microsoft Office packages & HTML
• Fast learning ability and accurate attention to details
• Systematic and methodical approaches
• Ability to organize and prioritize tasks Self-motivated and result driven

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Job type: Full time
Department: Marketplace

Responsibilities

• As a Training Specialist. your primary responsibility is to plan, develop and conduct interactive and impact blended learning experiences, leveraging Instructor-led training, self-study, e-learning, social media and mobile solutions, to achieve measurable training for Jumia sellers.

In Particular you will;

• Identify and assess future and current seller training needs by analyzing seller performance and seller journey, and understanding seller pain points.
• Develop education materials & programs for Jumia Sellers so they have strong knowledge of Seller Center platform.
• Primarily responsible for management of Jumia Seller Digital library (website).
• Facilitate training sessions for Jumia sellers offline and online.
• Ensure that the Jumia University platform is maintained to the highest of standards at all time with the most updated and relevant materials geared towards the seller journey.
• Track and Report Sellers Performance on all training platforms.
• Maintain a keen understanding of training trends, developments and best practices.

Professional Skills & Qualifications

• At least 3 years’ experience in a training role, covering both technical and soft skills training; experience in retail is an asset.
• Expertise in developing, planning, implementing and assessing training.
• Proficiency in WordPress themes and plugins (WordPress, HTML, CSS, JavaScript, etc)
• Ability to use multiple learning methods and link appropriate methods with subject matter.
• Skilled in use of training technology for delivery and use of technology for development of training materials and general work deliverables.
• Strong communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining technical topics to novices and collaborating with subject matter experts and managers.
• Proficiency in Microsoft office (Powerpoint & Excel)
• Excellent Multi-tasking skills.

We Offer

• A unique experience in an entrepreneurial, yet structured environment.
• A unique opportunity of having strong impact in building the African ecommerce sector.
• The opportunity to become part of a highly professional and dynamic team.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders .

How to Apply
Interested and qualified candidates should:
Click here to apply online