U.S. Consulate Recruitment for Telephone Operator

The U.S. Consulate General in Lagos is seeking to employ a suitable and qualified candidate for the position below:

Job Title: Telephone Operator

Announcement Number: Lagos-2019-029
Location: Lagos
Series/Grade: LE – 0605 4
Promotion Potential: LE-4
Appointment Type: Permanent
Hiring Agency: Consulate General Lagos
Work Schedule: Full-time – 40 hours per week
Security Clearance Required: Public Trust – Background Investigation
Appointment Type Details: Indefinite subject to successful completion of probationary period

Summary

• The work schedule for this position is: Full Time (40 hours per week)
• Start date: Candidate must be able to begin working within a reasonable period of time (6 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Basic Function of the Position

• The incumbent receives and direct local, long-distances and international calls, provide authorized information to caller; operates Nortel Communication Server 1000E multiple console switchboard (CS1000E).
• S/he Performs other duties as directed by supervisor, IMS, IPO and ISO.  Additionally, incumbent will cross train in mail room operations.

Qualifications and Evaluations
Requirements:

• Experience: Two (2) years of work experience in telephone switchboard operations is required.
• Job Knowledge: Good knowledge of Nigeria postal rules and post organization is required.
• Education Requirements: Completion of Secondary School or received high school diploma

Evaluations:

• This may be tested.
• Language: Level III (Good working knowledge) Speaking/Reading/Writing in English in required.
• Skills and Abilities: Ability to work and deal effectively with others, both on the phone and in person is required. Must be able to lift 40 pounds weight easily.

Equal Employment Opportunity (EEO):

• The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications

• All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info
Agency Benefits:

• Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Lagos, Nigeria may receive a compensation package that may include health, separation, and other benefits.
• For EFMs, benefits should be discussed with the Human Resources Office.
• The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information
Hiring Preference Selection Process:

• Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

Hiring Preference Order:

• AEFM / USEFM who is a preference-eligible U.S. Veteran*
• AEFM / USEFM
• FS on LWOP and CS with reemployment rights **

Important

• Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.
• A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given.
• This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
• For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

Marketing Statement:

• We encourage you to read and understand the Eight (8) Qualities of Overseas Employees (pdf) before you apply.

Salary

•  N2,999,666 (USD $26,233) per annum

Deadline: 14th June, 2019

How to Apply
Interested and qualified candidates should:
Click here to apply online

Required Documents
Please provide the required documentation listed below with your application:

• Copy of Orders/Assignment Notification (or equivalent)
• Residency and/or Work Permit
• Secondary School Certificate
• DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Next Steps:

• Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.
• For further information – the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Note

• All candidates must be able to obtain and hold a Public Trust clearance
• For More Info: HR Section, Tel: 01-461-4000, email: HRNigeria@state.gov