B2B, B2C Lead – Sales Support Job at Alcatraz Technologies Limited

Alcatraz Technologies Limited is a Leading provider of Security Equipment, with years of experience offering Electronic Security Solutions to a wide variety of institutions and sectors across Nigeria.

We are recruiting to fill the position below:

Job Title: B2B, B2C Lead – Sales Support

Location: Lekki, Lagos

Job Description

• We are looking out for a female candidate to join our growing company, candidate with two – three years of experience in sales B2B and B2C sales with an engineering, electrical engineering or civil engineering background.
• The role of a B2B, B2C Lead – Sales Support preferably in the field of Electric/Civil Engineering within Alcatraz is to provide assistance and maintenance to all equipment’s and hardware’s on clients site.

Responsibilities

• Confer with customers and engineers to assess equipment needs and to determine system requirements.
• Collaborate with prospective clients to understand requirements and provide sales support to close business.
• Secure and renew maintenance contractsorders and arrange deliveries.
• Plan and modify products to meet customer needs and Requirements
• Evaluate customer support issues as well as maintain top level positive perception by customers pertinent to organization support structure.
• Provide necessary suggestions on proactive basis to steadily assist positive interpretation.
• Prepare technical samples, designs along with proposals and presentations to capture new business.
• Prepare complex reports and documents to provide supportive technical data retorts to customer requests and Alcatraz Technologies.
• Manage entire communications with client technical departments regularly as requested by customer and company.
• Maintain customer assistance reference guidelines for client contact as well as support information.
• Manage and create new client database
• Create and manage maintenance contract files.
• Review quarterly with all allotted customers to revise service levels as well as open issues.
• Provide clients with status of entire open requests for service improvements and changes.

Skills and Background

• Average technical background.
• A deal closer
• Sound and experienced client management and sales process skills.
• Sound judgement and good business sense.
• Great Teamwork ability and can-do attitude.
• Strong ability to build relationships with new clients quickly.
• Analytical and have the ability to solve problems not problem-solving skills.
• Resilience and natural tenacity.

Deadline: 1st July, 2019.

How to Apply
Interested and qualified candidates should send a short Application Letter and one-page CV with your picture attached to the CV to: Human.resource@alcatraztechltd.com

Note

• Candidates preferably in the engineering field and Female Only.
• Only shortlisted candidates will be contacted for the next stage.