Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are recruiting to fill the position below:
Job Title: ATM Custodian
Job ID: 40795
Location: Kaduna
Job Sector: Banking
Job Details
- Group Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible
Key Responsibilities/Accountabilities
Asset Custodianship:
- Ensure that laid-down instructions for handling and movement of treasury cash to and from tellers SBV are adhered to
- Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures
- Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items
- Ensure that swept deposits are correctly handled appropriately
- Ensure that all irregular items have been actioned before the end of the day
- Monitoring of cash holdings
- Ensure that cash does not exceed prescribed limits
- Ensure that sufficient cash levels are maintained to meet normal customer requirements
ATM Up-time:
- Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery
- Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly
- Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
- Ensure that all ATM terminals are kept clean and maintained in good condition
ATM Cash:
- Control ATM cash according to laid-down instructions
- Balance cash at the required intervals
- Report and action differences in ATM cash promptly
- Ensure that ATM cash is safeguarded against unnecessary and preventable loss.
Reports:
- Action ATM reports as listed on the Duty List promptly
- Reconcile ATM cash daily
- Action Care Suspects accurately and on time, resulting in reduced operating losses
Planning:
- Planning is generally on a daily to weekly basis within regular activity cycles
Preferred Qualification and Experience
- Minimum 2.2 from University
- 1-3 years experience
Knowledge/Technical Skills/Expertise:
- Ability to attend to customer queries timeously is required
- Sound recall of procedures and previous experiences, in order to recognize the appropriate solution to each situation
- Resourceful, finding practical ways to efficiently deal with voluminous workloads, and remain focused on priority issues.
Interested and qualified candidates should: Click here to apply
Job Title: Business Banker – South South Region
Job ID: 40668
Location: Rivers
Job Sector: Banking
Job Details
- Retail & Business Banking
Job Purpose
- To provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions
Key Responsibilities/Accountabilities
- Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.
- Selling includes acquiring and opening new business accounts (walk-in customers)
- Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
- Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc. Mining existing customer data to identify expansion and/or additional business opportunities.
- Identifying opportunities to migrate top-end customers.
- Performing a liaison role between customers and back-office service fulfillment and credit functions.
- Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage.
- Adhering to record keeping requirements as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU)
Preferred Qualification and Experience
Educatiional Qualification:
- Minimum of a 2.2 B.Sc degree from an accredited University
Work Experience:
- Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
- Business Assistant experience to the Business Manager is ideal.
- This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
- Experience in Credit origination.
- Previous experience running a small business.
Knowledge/Technical Skills/Expertise
Technical Competencies:
- Business and Financial Advisory
- Knowledge of Asset Management Products
- Credit Analysis
- E-Channel management
Interested and qualified candidates should: Click here to apply
Job Title: Business Banker
Job ID: 40792
Location: Ogun
Job Sector: Banking
Retail & Business Banking
Job Purpose
- To provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions.
Key Responsibilities/Accountabilities
Key Accountabilities:
- Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.
- Selling includes acquiring and opening new business accounts (walk-in customers)
- Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
- Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc. Mining existing customer data to identify expansion and/or additional business opportunities.
- Identifying opportunities to migrate top-end customers.
- Performing a liaison role between customers and back-office service fulfillment and credit functions.
- Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage.
- Adhering to record keeping requirements as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU)
Preferred Qualification and Experience
Educational Qualification:
- Minimum of a 2.2 B.Sc. Degree from an accredited University
Work Experience:
- Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
- Business Assistant experience to the Business Manager is ideal.
- This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
- Experience in Credit origination.
- Previous experience running a small business.
Knowledge/Technical Skills/Expertise
Technical Competencies:
- Business and Financial Advisory
- Knowledge of Asset Management Products
- Credit Analysis
- E-Channel management
Interested and qualified candidates should: Click here to apply
Job Title: Business Banker
Job ID: 40794
Location: Lagos
Job Sector: Banking
Job Details
- Retail & Business Banking
Job Purpose:
- To provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions
Key Responsibilities/Accountabilities
- Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.
- Selling includes acquiring and opening new business accounts (walk-in customers)
- Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
- Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc. Mining existing customer data to identify expansion and/or additional business opportunities.
- Identifying opportunities to migrate top-end customers.
- Performing a liaison role between customers and back-office service fulfillment and credit functions.
- Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage.
- Adhering to record keeping requirements as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU)
Preferred Qualification and Experience
Educatiional Qualification:
- Minimum of a 2.2 B.Sc degree from an accredited University
Work Experience:
- Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
- Business Assistant experience to the Business Manager is ideal.
- This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
- Experience in Credit origination.
- Previous experience running a small business.
Knowledge/Technical Skills/Expertise
Technical Competencies:
- Business and Financial Advisory
- Knowledge of Asset Management Products
- Credit Analysis
- E-Channel management
Interested and qualified candidates should: Click here to apply
Job Title: Client Service Officer
Job ID: 40791
Location: Bayelsa
Job Sector: Banking
Retail & Business Banking
Job Purpose
- To render frontline service support
Key Responsibilities/Accountabilities
Control chequebooks:
- Attend to telephonic queries regarding cheque books.
Control Automated Teller Machine (ATM) cards:
- Receive and handle ATM cards according to laid-down policies and procedures.
- Ensure the ATM cards are locked away overnight.
- Dispatch and receive ATM cards to/from away branches.
- File ATM cards in received-date order.
- Handle retained ATM cards according to laid-down procedures.
- Perform daily balancing of ATM cards in conjunction with the Asset Custodian
- Attend to all telephonic enquiries regarding ATM cards.
Statements:
- Issue off-cycle statements at customer’s instance and take charges as appropriate
- Keep records of all source instructions from customers
Reactive selling:
- Identify cross-selling and migration opportunities and sell products/services reactively.
- Participate in tactical sales/marketing activities as required.
SIPML Management:
- Attend to all pension enquiries
- Processing of client withdrawal application.
- Processing of client change of account information and signature
- Processing of NSITF transfer.
- Processing of deceased person benefit withdrawal.
- Print statement of account and registration certificate for the client
- Cross sale.
- Render daily report on applicable platform.
SIAML Management:
- Attend to all Asset management enquiries
- Processing of client subscription.
- Processing of client redemption
- Processing of client change of account information.
- Processing of deceased person redemption
- Print statement of account and registration certificate for the client
- Dispatch all document to appropriate unit after execution
- Cross sale
Requirements
Preferred Qualification and Experience:
- A Bachelor’s degree in any related field
- 0-2 years banking experience, preferably interfacing with customers.
- Strong relationship management background.
- Experienced in upholding the highest levels of service.
- Experience in completing credit applications successfully.
Knowledge/Technical Skills/Expertise:
- Relevant business/financial qualification
- Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
- Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.
Interested and qualified candidates should: Click here to apply
Job Title: Personal Banker
Job ID: 40796
Location: North Zones (North West/Central)
Job Sector: Banking
Job Details
- Retail & Business Banking
Job Purpose
- Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition
Key Responsibilities/Accountabilities
- Retain customers (Blue, Silver and Gold) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
- Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management.
- Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
- Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
- Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.
- Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
Preferred Qualification and Experience
- A Bachelor’s degree in any related field
- Minimum of Second Class Lower (2:2) division
- 0-2years banking experience, preferably interfacing with customers.
- Strong relationship management background.
- Experienced in upholding the highest levels of service.
- Experience in completing credit applications successfully
Knowledge/Technical Skills/Expertise
- Deep knowledge and understanding of the different personal and segment value proposition.
- Knowledge of local market environment and financial issues that may impact portfolio.
- Working knowledge of bank systems and operations
- Thorough understanding of credit principles as well as application and maintenance processes.
- Knowledge of the banks organogram and awareness of relevant reporting lines.
- Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
- Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.
- Proficient in Microsoft word and excel.
- Time management
- Ability to multi task
- Ability to handle matrix reporting
Interested and qualified candidates should: Click here to apply
Job Title: Client Service Officer
Job ID: 40791
Location: Maiduguri, Borno
Job Sector: Banking
Retail & Business Banking
Job Purpose
- To render frontline service support
Key Responsibilities/Accountabilities
Control chequebooks:
- Attend to telephonic queries regarding cheque books.
Control Automated Teller Machine (ATM) cards:
- Receive and handle ATM cards according to laid-down policies and procedures.
- Ensure the ATM cards are locked away overnight.
- Dispatch and receive ATM cards to/from away branches.
- File ATM cards in received-date order.
- Handle retained ATM cards according to laid-down procedures.
- Perform daily balancing of ATM cards in conjunction with the Asset Custodian
- Attend to all telephonic enquiries regarding ATM cards.
Statements:
- Issue off-cycle statements at customer’s instance and take charges as appropriate
- Keep records of all source instructions from customers
Reactive selling:
- Identify cross-selling and migration opportunities and sell products/services reactively.
- Participate in tactical sales/marketing activities as required.
SIPML Management:
- Attend to all pension enquiries
- Processing of client withdrawal application.
- Processing of client change of account information and signature
- Processing of NSITF transfer.
- Processing of deceased person benefit withdrawal.
- Print statement of account and registration certificate for the client
- Cross sale.
- Render daily report on applicable platform.
SIAML Management:
- Attend to all Asset management enquiries
- Processing of client subscription.
- Processing of client redemption
- Processing of client change of account information.
- Processing of deceased person redemption
- Print statement of account and registration certificate for the client
- Dispatch all document to appropriate unit after execution
- Cross sale
Requirements
Preferred Qualification and Experience:
- A Bachelor’s degree in any related field
- 0-2 years banking experience, preferably interfacing with customers.
- Strong relationship management background.
- Experienced in upholding the highest levels of service.
- Experience in completing credit applications successfully.
Knowledge/Technical Skills/Expertise:
- Relevant business/financial qualification
- Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
- Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.
Interested and qualified candidates should: Click here to apply
Job Title: Client Service Officer
Job ID: 40797
Location: Lagos
Job Sector: Banking
Retail & Business Banking
Job Purpose
- To render frontline service support
Key Responsibilities/Accountabilities
Control chequebooks:
- Attend to telephonic queries regarding cheque books.
Control Automated Teller Machine (ATM) cards:
- Receive and handle ATM cards according to laid-down policies and procedures.
- Ensure the ATM cards are locked away overnight.
- Dispatch and receive ATM cards to/from away branches.
- File ATM cards in received-date order.
- Handle retained ATM cards according to laid-down procedures.
- Perform daily balancing of ATM cards in conjunction with the Asset Custodian
- Attend to all telephonic enquiries regarding ATM cards.
Statements:
- Issue off-cycle statements at customer’s instance and take charges as appropriate
- Keep records of all source instructions from customers
Reactive Selling:
- Identify cross-selling and migration opportunities and sell products/services reactively.
- Participate in tactical sales/marketing activities as required.
SIPML Management:
- Attend to all pension enquiries
- Processing of client withdrawal application.
- Processing of client change of account information and signature
- Processing of NSITF transfer.
- Processing of deceased person benefit withdrawal.
- Print statement of account and registration certificate for the client
- Cross sale.
- Render daily report on applicable platform.
SIAML Management:
- Attend to all Asset management enquiries
- Processing of client subscription.
- Processing of client redemption
- Processing of client change of account information.
- Processing of deceased person redemption
- Print statement of account and registration certificate for the client
- Dispatch all document to appropriate unit after execution
- Cross sale
Requirements
Preferred Qualification and Experience:
- A Bachelor’s degree in any related field
- 0-2 years banking experience, preferably interfacing with customers.
- Strong relationship management background.
- Experienced in upholding the highest levels of service.
- Experience in completing credit applications successfully.
Knowledge/Technical Skills/Expertise:
- Relevant business/financial qualification
- Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
- Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.
Interested and qualified candidates should: Click here to apply
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