Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.
We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey in the position below:
Job Title: Head of Vendor Promise – Jumia
Location: Lagos
Job Type: Full Time
Responsibilities
- As Head of Vendor Promise, your role is a unique opportunity to help drive our efforts to improve vendor satisfaction across the entire vendor journey.
- This is a critical role as it directly correlates to continually improving vendor experience and as a result better vendor loyalty and retention.
In particular you will:
- Ensure execution of 21-day RTV attempt promise of course
- Ensure execution of 21-day delayed item reconciliation
- Proactive hub auditsProactive VIBES exemption routines
- Proactive analysis of Vendors with low success rate
- Participation in Focus groups
- Analytics:Analysis of vendor centric key performance indicators and vendor NPS to ensure high quality vendor experiences Product improvement.
- Proactively search for new vendor related features on the platform which could improve a seamless vendor experience
- Scalability and growth. Take on new opportunities like launching a new project
- Support. Manage day to day queue management issues arising from various departments across the firm
- Develop and optimize processes: scale new and improve existing processes based on vendor data and feedback to allow the business to efficiently operate and grow
- Auditing and monitoring of processes, queues, hubs and order placement
- Work Closely with the Head of Vendor Experience to lead projects within the unit and companywide projects with functional managers.
Professional Skills & Qualifications
- Bachelor’s degree from accrediated universities.
- Minimum of 5 years’ experience working in a fast-paced corporate environment preferably in a similar role
- High level of intellectual curiosity and focus on generating action-oriented business insights.
- Demonstrated success in developing innovative solutions and resolving bottle-necks within eco-systems
- Prior experience setting up processes for monitoring and assessing experience on various customer interfaces, including digital channels
- Tested entrepreneurial skills with the ability to conceptualize and re-engineer processes within large organizations
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African ecommerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: SEO Specialist – Jumia
Location: Lagos
Job typr: Full Time
Responsibilities
- As an SEO Specialist, you will help manage search engine optimization of products and category pages to improve search results and visibility as well as conversion, while driving traffic to the website through search engines.You will also double as a Quality Control Editor, ensuring the quality of content created.
In particular you will:
- Optimization and indexing of product pages
- Work with Central Team on optimization of category pages to ensure that ranks are high on the search engine result pages
- Work with the QC Team to approve product uploads
- SEO Specialist will also work with Content Team to approve product reviews
- Consistently review the website and look for enhancement opportunities to optimize website search results.
- Perform all on-site optimization, including optimizing title tags, meta information, URLs, content, headers, and more.
- Manage the website content (new product uploads, data scrubbing and migration where applicable, removing products, update pricing etc.)
- Write effective headlines, body, copy, and websites to optimize websites or web pages.
- Work collaboratively with Content Team to assure web advertising is presented most effectively and with key word optimization.
- Create program plans based on E-Commerce Marketing strategies to focus on customer retention, repeat purchases, and customer acquisition.
Professional Skills & Qualifications
- Bachelor’s Degree in any field from a recognized reputable university
- 3- 5 years’ experience in SEO, Web Development and Content Management Systems or similar role in a fast-paced corporate environment
- Practice of advanced SEO theory and applied techniques (web ranking, link analysis, data analytics, etc.)
- Proficiency in Microsoft Office (Word, Excel and Power point) tools.
- Working knowledge of Google Office Productivity Tools and In-depth experience with website analytics tools (e.g., Google Analytics).
- Working knowledge of HTML, CSS, and JavaScript development and constraints.
- Up-to-date with the latest trends and best practices in SEO
- Proven track-record of increasing traffic, improving brand and site visibility within major search engines for important keywords, increasing site authority through trusted and natural link-building, and surpassing client conversion goals
- Experience with keyword research, ranking and analysis tools.
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Deadline: 30th June, 2019.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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