Nectar Beauty Hub is Nigeria’s largest one stop beauty company with various beauty products for discerning beauty connoisseurs and other beauty care enthusiasts with emphasize on making everyone beautiful. We stand as a mother brand representing various beauty products and brands in Nigeria.
Nectar Beauty Hub currently has retail outlets across Lagos. Our product lines include Beauty Equipment, Spa Furniture, Nail Care, Skin Care, Personal Care Products, Hair, Makeup & Products for Men.
We are recruiting to fill the position below:
Job Title: Sales Associate
Location: Lagos (Surulere)
Job Objective (s)
- Supports the outlet staff to grow sales through a focus on excellent customer service and relationship management.
- Act as a beauty and luxury lifestyle products consultant to walk-in customers in assigned outlet.
Duties & Responsibilities
- Acts as advisor or consultants to walk-in customers and over-the-phone customers.
- Provide friendly, efficient service to all walk-in customers.
- Offer information about merchandise selection to help customers choose wisely.
- Have deep product knowledge and exhibit familiarity with all product information.
- Actively listen to customers and then provide them with solutions that are exactly what they need.
- Excite customers about how new products can enhance their lives.
- Assist customer by suggesting additional merchandise that compliments their selections.
- Assist in pricing merchandise, markdowns, restocking and other retail related duties.
- Be able to effectively handle customer service issues.
- Assist and maintain visual merchandising and selling floor standards.
- Know and use promotional event information to maximize sales.
- Assist in preparation of periodic physical inventory exercises.
- Be able to use POS Systems for sales & other check-out functions
- Support Outlet Staff to execute the display and maintenance of off-shelf merchandise.
Minimum Education Qualifications
- Bachelor’s Degree is a minimum
Required Experience:
- 1-3 years of experience working in a luxury service retail environment, or other Customer service experience and/or retail sales experience.
- Strong communication skills.
- Good reporting skills.
- Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
Required Competencies:
- Deep Knowledge of the different product categories & brands.
Analytical competencies:
- Skin types
- Strong presentation skills
- Negotiation skills
- Persuasion Skills
- Adept business knowledge
- Abilities to organize
- Strong written and verbal communication.
- Strong problem-solving skills
- High fluency in English
- Above average Telesales/Phone.
Skills:
- IT skills
- Customer service skills
- Team skills
- Excellent communication skills
- Time Management skills.
- Female preferred
Job Title: Outlet Supervisor
Location: Lagos
Job Objective(s)
- Overall store management, supervision, and policy implementation including, Sales and inventory management, Employee on the job training, and development, Financial management, Customer service leadership.
- Grow sales through the implementation of marketing and merchandising systems
- Responsible for the store’s or outlet’s revenue quota.
Duties & Responsibilities
Management:
- Lead others and work effectively with store team
- Supervise, assign and direct activities of the store’s team
- Effectively communicate information to store team and supervisors in an open and timely manner
- Support Store team with actions plans for operational and service improvement
Customer Service:
- Assist customers with their questions, problems and complaints
- Promote the company’s customer service culture (greet, offer help, and thank)
- Provide colleagues personalized customer service feedback and coaching
- Handle all customer relations issues in accordance with company policy
- Promote a positive shopping experience for all customers
- Maintain customer privacy by not sharing customer data without authorization.
Merchandising/Presentation:
Stock shelves
- Manage re-order levels & restocking from HQ for the store
- Conduct merchandising activities in line with approved brand guidelines
- Account for promotional and sales support materials
- Organize and execute the display and maintenance of off-shelf merchandise.
Minimum Education Qualifications
- Bachelor’s Degree
- Masters Degree an advantage
Required Experience:
- 3-4+ years of retail store experience.
- Experience as store or outlet manager related retail environment and/or Luxury, beauty related industry experience with a client book is strongly preferred. Experience with retail point of sale system very necessary
- Accuracy and attention to detail.
- Ability to organize and prioritize a variety of tasks/projects.
- Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Required Competencies:
- Deep Knowledge of the different product categories & brands
- Analytical competencies
- Strong presentation skills
- Negotiation skills
- Persuasion Skills
- Adept business knowledge
- Abilities to organize
- Strong written and verbal communication.
- Strong problem-solving skills
- High fluency in English
- Above average Telesales/Phone.
Skills:
- IT skills
- Customer service skills
- Team skills
- Excellent communication skills
- Time Management skills
- Female preferred.
Job Title: Makeup Artist
Location: Lagos
Job Summary
- Do you have the ability to provide consultation and application services in the art of makeup application?
- Are you willing to communicate with clients to clarify visual requirements?
- Can you ensure that you maintain knowledge of current make up trends?
- We are seeking to recruit a dynamic, vibrant, passionate and aggressive individual like you to fill this role.
Job Descriptions:
- To provide consultation and application services in the art of makeup application using the Company’s Brand makeup line.
- Communicate with clients to clarify visual requirements.
- Provide accurate, appropriate and immediate response to all requests ensuring customer satisfaction.
- Demonstrate and implement a practical understanding of lighting, the photographic process, colours and the impact of special effects/make-up processes on the skin, ensuring that appropriate action is taken to minimize or eradicate any unpleasant side effects from the use of specialist make-up techniques.
- To generate sales from both new and existing clients.
- Take detailed notes and photographs of work, maintaining an up-to-date portfolio of work.
- Maintain awareness of health and safety issues and legislation
- Maintain an up-to-date knowledge of available make-up and beauty products.
- Work quickly and accurately in time-pressured conditions.
- Maintain all equipment and tools
- Work with minimal supervision.
- Maintain knowledge of current make up trends.
Job Requirements
- Candidate must be SMART
- Minimum of an HND/B.Sc in a relevant discipline
- Certificate/Diploma from a Beauty School
- 1-3 years’ experience
Job Title: Head of Training
Location: Lagos
Job Objective(s)
- The Head of Training is responsible for the effective general management of the School, for ensuring the provision of academic leadership and strategic vision, and for the quality of the student experience.
Duties & Responsibilities
- Oversees academic operations
- Oversees the business operations of the academy.
- Create and execute business plans, establish annual budgets and oversee expenditures.
- Continually review and update policies and procedures to ensure that they comply with national, state and local regulations.
- Providing monthly or quarterly reports and delivering presentations to an academy’s management.
- Public Relations
- People Management
- Develop a strategic plan for the School.
- Review the performance of the School in terms of its objectives as stated in its strategic plan.
- Ensure the effective delivery of high quality teaching and the maintenance of academic standards.
- Fostering the development of academic policy and initiatives within the context of the long-term strategies of the School.
- Promote excellence and improvement in all matters of teaching, learning, research and administration.
- Training /Customer Service Need Analysis and Planning
Training Provision & Delivery:
- Develop Nectar Beauty Hub’s training timetable for the organisation
- Develop, co-ordinate and carry out a suite of in-house training courses, workshops etc.
- Carry out training evaluation and analysis and act on feedback where necessary to ensure high quality service provision and continuous improvement.
- Keep up to date with developments in training styles, techniques and resources to ensure appropriate and effective training delivery
- Produce a comprehensive and updated data base
Financial:
- Monitor and maintain the training budget, keeping an accurate record of expenditure and ensuring that the Head, Sales is made aware of any variances or projected overspend.
- To commission and oversee delivery of training courses in partnership with suppliers where appropriate, securing best value for money.
- Key Performance Indicators:
- Knowledge of Nectar Beauty Hub’s business and products
- Training budget variance
- Effectiveness and delivery of training solutions
- Improved customer satisfaction index
- Number of unresolved client issues
- Effectiveness and delivery of customer service solutions
Minimum Education Qualifications
- Minimum of a Bachelor’s degree.
Required Experience:
- Minimum of 3 years’ cognate experience developing and delivering training programs
Required Competencies:
- Knowledge of all Nectar Beauty Hubs’ products and Services
- Knowledge of beauty therapy solutions
- Training design and delivery
- Induction and on-boarding
- Business acumen Skills
- Customer Service
- Communication skills
- Interpersonal skills
- Negotiation skills
- Technical beauty therapy skills.
Job Title: Finance Associate
Location: Lagos
Job Objective (s)
- To facilitate the execution of best practice financial management processes and maintain good relationships with local and international financial institutions, government agencies, consultants etc.
Duties & Responsibilities
- Financial Accounting & Treasury Management and Reporting:
- Ensure Proper record keeping of all financial records for adequate reporting
- Ensure all ledgers are reconciled and updated monthly (i.e. Creditors Ledger, Debtors Ledger, Prepayment Accounts, etc)
- Ensure Monthly preparation of Bank Reconciliation Report
- Develop and maintain credit control Policies and Processes
- Manage cash-flow and collections within the outlets
- Design and maintain effective internal control systems
- Ensure Monthly reconciliation of all outlets
- Ensure Monthly business performance reporting (Profit & Loss Account, Balance Sheet, Cash-flow Analysis, Sales Analysis, etc)
- Manage Organizations Tax matters
- Ensure Monthly provision of Business
- Safeguard all company’s assets
- Monitor payment processes (Suppliers, Salaries, etc)
Planning & Control:
- Prepare corporate Annual Budget and variance report
- Ensure budgetary Analysis and control
- External relationship Management:
- Manage relationship with banks
- Maintain cordial relationship with Suppliers and Debtors
- Inventory Control & Store Management:
- Ensure products received and issued are properly documented and are in good condition with secured packaging not tampered
- Ensure accuracy and efficiency in bar-coding and tagging of all received goods.
- Ensure reconciliation of waybill of actual goods received against shippers packing list and contact the supplier through the Merchandise Buyer to resolve discrepancies.
- Issue dispatch instructions to dispatch riders and drivers and provide routing information to ensure that delivery times and locations are coordinated.
- Schedule and monitor surface pickup, delivery or distribution of merchandise or materials
- Ensure the processing and reconciliation of outlets orders and their delivery
- Monitor demand and supply of goods from outlets
- Review invoices, work orders, reports, and demand forecasts to estimate peak delivery periods and to issue work assignments.
- Ensure proper arrangement of goods for easy identification and retrieval
- Supervise and maintain good relationship with transporters, clearing Agents to ensure quality and timely service delivery
- Plan, develop, and implement warehouse safety and security programs and activities
- Verify inventory computations by comparing them to physical counts of stock and investigate discrepancies or adjust errors.
- Determine and ensure proper storage methods, labeling, identification, and location of merchandise based on quantities, fabric types, environmental factors and physical capabilities of facilities.
- Prevent inventory shrinkage
- Train and evaluate performance of store personnel
Key Performance Indicators:
- Revenue Growth
- Operational Efficiency/Cost Management
- Net Margin
- Return on investment
- Budget Variance
- Timeliness of completed quarterly financial reports
- Performance of external audit
- Quality and ease of retrieval of financial information.
Minimum Education Qualifications
- B.Sc. in Accounting or related discipline;
- Professional qualification (ACA, ACCA)
Required Experience:
- 6-10 years cognate experience.
Required Competencies:
- Knowledge
- Accounting and Finance
- Cost management
- Taxation
- Budgeting/Forecasting
- Company operations
- Management Accounting Skills
- IT skills
- Execution
- Relationship management
- Communication skills
- Problem solving skills
- Proficient knowledge of SAGE/ERP
Skills Required:
- Excellent analytical and communication skills
- Detail oriented, organizational skills
- Strong business and entrepreneurial awareness
- High integrity.
Salary
Highly Attractive.
20th June 2019.
Method of Application
Interested and qualified candidates should send their CV to: careers@nectarbeautyhub.com Using the “Job Title” as the subject of the mail.
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