Montaigne Place is Nigeria’s largest luxury skincare, cosmetic, fragrance, and well-being retail company. Founded on the vision to provide luxury at its best, Montaigne Place provides an exceptional sophisticated shopping experience with our exclusive offers. Montaigne Place currently has luxury retail outlets across Nigeria. Our brand’s portfolio cuts across different categories.
We are recruiting to fill the position below:
Job Title: Head, Innovation and eCommerce
Location: Lagos
Job grade: Senior Manager
Job objective(s)
- To plan and execute targeted sales activities to meet aggressive new business growth goals by proactively uncovering sales opportunities in the non-traditional channels as well as with large organized corporate buyers.
Reporting Relationships
- Functionally reports into: National Sales Manager- Retail
- Administratively reports to: National Sales Manager- Retail
- Supervises: This position manages all employees of the business unit and is responsible for the performance management and development of the employees within that department.
Duties & Responsibilities
- Act as the Chief Business Development Officer and will be responsible for driving, monitoring and improving sales performance for the company’s non-traditional sales channels.
- In this business development capability, this role will monitor & capitalize on market opportunities, and conduct periodic forecasting for projected new business.
- Will own eCommerce and all tech platform-based sales, and work with marketing for demand generation campaigns targeted at business decision makers.
- Manage the company’s and 3rd party ecommerce channels to offer and sell approved brands and products, including SPA and wellness services.
- Will be responsible for building & leading a partnership program targeted at the right 3rd party organisations, including company’s operating as wholly ecommerce channels, to grow revenue and enhance our ability to deliver an exceptional customer experience using specific brands from our portfolio.
- Develop and implement strategic alliance programs with corporate organizations, especially in the benefits, incentives & recognition segment, as well as the corporate wellness programs segment.
- Be in charge of responding to formal requests for information, including responses to RFPs, and also preparing customized pitches to corporate decision makers.
- Work with marketing to develop unique promotional programs and marketing collateral for new business opportunities and client meetings
- Identifies marketing opportunities by identifying consumer requirements; defining market, competitor’s share, and competitor’s strengths and weaknesses;
- Works on complex problems/projects where analysis of situations or data requires an in- depth evaluation of multiple factors.
- Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
- Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
- May provide mentoring and guidance to lower level employees.
- Acts as an expert providing direction and guidance to process improvements and establishing policies.
Key Performance Indicators:
- % Ecommerce Sales revenue Achieved
- Overall Ecommerce Revenue Achieved
- % Revenue from New Products
- % Revenue from Services (e.g. Ads)
- Point-in-time Products/SKUs-in-Catalogue count
- % Overall Revenue Growth
- % Revenue Variance to Forecast ecommerce Shopping satisfaction Index
- Time-to-fulfillment for all ecommerce orders
- %of inventory turn on echannels allocation
- %Product returns
- eChannel Infrastructure Uptime & Availability
- eChannel analytics conducted for service insights
- % Cross-selling & Upselling via echannels
- eChannels investment ROI
- Commission/Rebate Pay-outs to Trade
- Out of stock percentage
- Training delivered to Store Managers
- % Skills development plan executed for each store team
- % of Customer Master Data Accuracy
- Performance Management Ratings Completed
- Degree of Employee engagement
- % of Stock out on fast moving inventory
- Time-to-restock for heavy/slow traffic outlets
- Net Promoter Scores (for store visit experience tracking)
- % Department Selling Costs to Revenue
- Operating Costs to Revenue ratio Inventory Turns
- Conversion rate of email generated online traffic
- Marketing spend
- Click-throughs
- Conversions
- Ecommerce Specific metrics:
- Online Sales Volume
- Online Sales Value Vs Total Sales
- Average Order Value
- Ad Cost per click
- Cost per visitor (Acquisition for ecommerce)
- Cost per order (ecommerce)
- Cart abandon rate (ecommerce)
- Cancels/Declines/Returns rates
- Marketing efficiency ratio (MER)
- Return on advertising spend (ROAS)
- Customer Lifetime value
- # of In-Store Promotions planned versus completed
- Logistics costs to revenue ratio
- Store Technology Uptime
- Time-to-resolution for store support requests
- % of ecommerce team key staffing requirements met
- eCommerce team staff turnover
- % Staff Skills Gap target Vs. actual
- # Coaching & On-the-Job Training Hours deployed
- % Appraisals Completed on Time
- % Direct Reports’ KPIs Achieved
Minimum Education Qualifications
- Bachelors degree
- Masters Degree an advantage
Required Experience:
- 5 years of progressively responsible service industry sales experience, including a successful track record collaborating with world-class organizations to offer strategic solutions that deliver results.
- Experience managing and developing sales via an ecommerce platform
- Experience in B2B sales & strategic accounts management
- Industry experience in areas like Financial Advisory/Wealth Management/Private Banking types, dealing with HNIs, and the Luxury goods/Hospitality/Entertainment/Food and Beverage Industries
Required Competencies:
- Business Acumen.
- Communication Proficiency.
- Results Driven.
- Initiative.
- Customer/Client Focus.
- Technical Capacity.
- Performance Management.
- Leadership.
- Problem Solving/Analysis.
- Organizational Skills.
- Teamwork Orientation.
Job Title: Head of Retail Operation
Location: Lagos
Job Grade: Manager
Functionally reports into: National Sales Manager- Retail
Administratively reports to: National Sales Manager- Retail
Job Objective(s)
- Primarily responsible for leading and managing the entire company owned-retail organization
- A key role in establishing and implementing a standard retail based outlet management system that ensures all the company owned retail outlets work together as one cohesive chain to drive set targets for product and services emphasis and determined periodically by the retail business leadership team.
- Tailor strategy and solutions to meet the needs of the outlet managers who are challenged to achieve outlet sales targets, with a corresponding customer satisfaction indicators on a rolling basis.
Duties & Responsibilities
- Will be responsible to drive best-in-class retail execution, observing specific contractual obligations with the company’s partners for their brands.
- Be responsible for retail execution in all of company-owned outlets assigned, and will prepare then implement a rolling “Market Visit Business Plan” to cover all of the company’s own-retail outlets year-round
- Will deliver on sales revenue achievement, volume, share; as represented by the Merchandising, Assortment, Pricing and Shelving (MAPS) goals
- Frequently utilize &analyze data from retail operations to provide insights upwards (to company leadership) and downwards (to the retail operations team) in order to drive better execution.
- Establish a unified selling methodology across all our stores and for our products.
- Work with Marketing for the on-going evaluation of retail merchandisers in own-retail outlets
- Develop reporting templates and ensure timely reporting of all retail sales, including providing insight on retail issues to Management
- Monitor individual outlet performance and request improvement plans from Outlet Managers where applicable.
- Develop people through training and direct organizational and team development initiatives using performance management tools, including: performance reviews, in-store assessments, individual store executives development plans & succession planning documentation.
- Manage expense and/or revenue/operating income budget for the Company-Owned Retail stores.
Key Performance Indicators
- Retail Space Capacity Utilization rate
- Retail Sales as a Percentage of Total Sales
- Online Sales as a Percentage of Total Sales
- Average Order Value
- Units/door/week sold per own-retail outlet
- % Sales order change per outlet, weekly/monthly/Quarterly
- Weeks of inventory on hand per retail outlet
- Weeks of inventory on hand per retail outlet
- Product returns by retail window
- Retailer ROI and trade-spend
- Commission/Rebate Pay-outs to Trade
- Out of stock percentage
- Training delivered to Store Managers
- % Skills development plan executed for each store team
- % of Customers Master Data Accuracy, as captured in Loyalty system
- Performance Management Ratings Completed
- Product knowledge of outlet staff & operatives
- Standard sales procedure across all outlets.
- # of new Loyalty scheme members acquisition
- # of active loyalty card holdersInventory Turns
- Conversion rate of email generated online traffic
- Marketing spend
- Volume of outlet visitor walk-throughs
- Sales Conversion rate per outlets
- % Outlet compliance with Health & Safety Standards
- % Outlet compliance with aesthetics & ambiance standards
- Degree of corporate-wide retail team employee engagement
- % of Stock out on fast moving inventory
- Time-to-restock for heavy traffic outlets
- Time-to-redistribute from low traffic outlets to heavy traffic outlets
- % Inventory/merchandise Theft/Pilferage reporting & remediation
- Net Promoter Scores (for store visit experience tracking)
- # of In-Store Promotions planned versus completed
- Logistics costs to revenue ratio
- Store Technology Uptime
- Time-to-resolution for store support requests
Minimum Education Qualifications
- Master’s Degree
Required Experience:
- 7+ years of work experience in retail execution within the FMCG or Consumer Packaged Goods (CPG) Industry.
- Candidate should have experience with P&L, budgeting and forecasting,
- Proven team leadership skills
- Ability to manage client expectations either personally or through a team.
Required Competency:
- Organizing Skills.
- Customer/Client Focus.
- Business Acumen.
- Results Driven.
- Communication Proficiency.
- Results Driven.
- Initiative. Technical Capacity.
- Performance Management.
- Leadership.
- Problem Solving/Analysis.
- Presentation Skills.
- Teamwork Orientation.
Job Title: Female Security Officer
Location: Lagos
Functionally reports to: Head, Human Resources & Administration
Administratively reports to: Head, Human Resources & Administration
Supervises: None
Job Objective
- To ensure the safety and security of the office premises
Duties & Responsibilities
- Monitor and authorize entrance and departure of employees, visitors, and other persons
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Call the relevant authorities in cases of emergency, such as fire or presence of unauthorized persons.
- Operate detecting devices to screen individuals and prevent passage of prohibited objects/articles into restricted areas.
- Warn persons of rule violations, and apprehend or evict violators from premises, using force when necessary.
- Maintain a register for company items moved out of the premises, after ensuring proper documentation and authorization
Key Performance Indicators:
- Security of lives and property
- Minimal distraction during business hours.
Minimum Qualifications and Experience
- Secondary School Certificate
- 1-2 years in a similar role.
Required Competencies:
- Knowledge
- Public safety & security Skills
- Communication Skills
- Active listening skills.
Job Title: Outlet Manager (Female)
Location: Lagos
Job Objective (s)
- Overall store management, supervision, and policy implementation including, Sales and inventory management, Employee on the job training, and development, Financial management, Customer service leadership.
- Grow sales through the implementation of marketing and merchandising systems
- Responsible for the store’s or outlet’s revenue quota.
Reporting Relationships:
- Functionally reports into: Head of Retail Operation
- Administratively reports to: Head of Retail operation
Duties & Responsibilities
Management:
- Lead others and work effectively with store team
- Supervise, assign and direct activities of the store’s team
- Effectively communicate information to store team and supervisors in an open and timely manner
- Support Store team with actions plans for operational and service improvement
Customer Service:
- Assist customers with their questions, problems and complaints
- Promote the company’s customer service culture (greet, offer help, and thank)
- Provide colleagues personalized customer service feedback and coaching
- Handle all customer relations issues in accordance with company policy
- Promote a positive shopping experience for all customers
- Maintain customer privacy by not sharing customer data without authorization.
Merchandising/Presentation:
- Stock shelves
- Manage re-order levels & restocking from HQ for the store
- Conduct merchandizing activities in line with approved brand guidelines
- Account for promotional and sales support materials
- Organize and execute the display and maintenance of off-shelf merchandise.
Requirements
Minimum Education Qualifications
- Bachelor’s degree
- Masters Degree an advantage
Required Experience:
- 3-4+ years of retail store experience.
- Experience as store or outlet manager related retail environment and/or Luxury, boutique or fashion related industry experience with a client book is strongly preferred. Experience with retail point of sale system very necessary
- Accuracy and attention to detail.
- Ability to organize and prioritize a variety of tasks/projects.
- Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Required Competencies:
- Deep Knowledge of the different product categories & brands
- Analytical competencies
- Skin types
- Strong presentation skills
- Negotiation skills
- Persuasion Skills
- Adept business knowledge
- Abilities to organize
- Strong written and verbal communication.
- Strong problem-solving skills
- Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English
- Above average Telesales/Phone Skills
- IT skills
- Customer service skills
- Team skills
- Excellent communication skills
- Time Management skills.
Job Title: Regional Sales Manager
Location: Lagos
Job objective(s)
- Represents the company to the distribution channel and the channel to the company in all sales-oriented activities
- Grow the base business,.i.e. growing new business opportunities(Volume and Value) in the named territory
- Tailor strategy and solutions to meet the needs of channel members and interface with marketing to understand end-customer needs and facilitate channel solution development to meet those needs
Duties & Responsibilities
- This role is responsible for executing long- and short-term Sales strategies across all channels of distribution and secondary outlets in the assigned territories or markets.
- Revenue accountability is associated with this role, and it will carry a direct quota
- Physically call on the qualified 3rd party outlets and retail chains to build long term working relationships.
- Work with these qualified 3rd party retail outlets for each chain to establish a strong in-store visibility for our products.
- Sell-in and coordinate promotional execution of the company’s retail outlet focussed programs.
- Advise account buyers of all media activity, national promotions, unique point of sale items, etc.
- Conducts scheduled & unscheduled visits to Channel partners as part of account coverage and to meet reporting requirements.
- Ensure the local channel partners have the proper resources, tools, information, and monitoring mechanisms in place to ensure the sales objectives are attained.
- Acquire new accounts and new distribution outlets along with achieving volume and sales goals.
- Advise senior management of competitive pricing, promotions, sales trends and other competitive activity as well as a reasonable action plan.
- Collaborate with management to analyze brand sales by retail outlets to facilitate growth opportunities.
- Monitor retail outlets’ performance.
- Directs the sales operations in his/her assigned territories, working with wholesalers, stockists and retailers.
- Executes Sales programs to achieve targets or quotas as part of the organisation’s overall business objectives.
- Assist in the recruiting, training, and development of Sales Roles
- Typically manages business development executives directly
- Typical revenue responsibility will be determined by the National Sales Manager and or COO.
Reporting Relationships
- Functionally reports into: Managing Director
- Administratively reports to: Managing Director
- Supervises: Regional Sales Team members
Key Performance Indicators
- Net sales from Region
- Sales volume (SKU cases price x cases shipped)
- Operational Profit (COGS/Cost of Sales)
- Market Share in region
- % Revenue Growth (New Business) in Region
- New Outlets acquired
- New outlets on-boarded
- Sell-in value & velocity to Channel
- Sell-out value & velocity from channel
- % Staff Turnover of Top Performing Staff Forecast Accuracy
- % Revenue Forecast Accuracy – 1/3/6 month
- % Share of Wallet per retail outlet account managed
- Business Performance Reviews Conducted with Outlet owners
- Timely Reporting (Weekly/Monthly)
- % of sales reports on-time
- Sales Team Performance
- Sales Team Development Activities Conducted
Minimum Education Qualifications
- Bachelor’s degree
- Masters Degree an advantage
Required Experience:
- 5-6 years of sales experience in a consumer products company (FMCG) across multiple channels of trade, including wholesale and retail outlets.
- People management & supervision experience.
- 1 year of P&L, strategic planning, and/or budgeting experience. Experience with salesforce automation or CRM is essential to success
Required Competencies:
- Customer/Client Focus.
- Business Acumen.
- Results Driven.
- Communication Proficiency.
- Results Driven.
- Initiative.
- Presentation Skills.
- Technical Capacity.
- Performance Management.
- Leadership.
- Problem Solving/Analysis.
- Organizational Skills.
- Teamwork Orientation.
Application Deadline 22nd July, 2019.
Job Title: Personal Shopper (Female)
Location: Lagos
Reporting Relationships
- Functionally reports into: Head, Innovation Business and eCommerce
- Administratively reports to: Head, Innovation Business and eCommerce
- Supervises: None
Job Objective(s)
- To provide dedicated services to High Networth Individuals (HNI) & Ultra High Networth Individuals (U-HNI), and will manage our company’s relationship with these affluent and wealthy clientele, relating with them using an in-depth and up-to-date knowledge of the luxury lifestyle and related products
- Will be part of the company’s Concierge Service Team (CST) managing the company’s top 1% of clients by spend.
Duties & Responsibilities
- Provides highly personalized shopping and other services for HNIs and U-HNI’s wishing to purchase items from our company’s high-end and exclusive collections.
- Ideal candidates will be comfortable in the presence of and in dealing with HNI’s and U-HNI’s to offer information about high range products and services selection, in-order to help customers choose wisely.
- Acts as a personal fashion, taste, trend, and beauty advisor, consultants or sounding board to HNI/U-HNI customers.
- Provide friendly, efficient service to all HNI/U-HNI customers by networking with them and actively operating professionally in the right circles to promote the company’s luxury range.
- Actively listens to and then provide them with products that are exactly what they need
- Use deep product knowledge and familiarity with all product information to conduct demonstrations in order to stimulate interest and usage.
- Has high-end customer service skills, demonstrated by doing what is necessary to ensure customer satisfaction
- Uses our print and online offerings to excite these customers about our menu of signature items, then follow-up actively to transition conversations into the buying process, guiding the customer to complete each transaction with full invoicing, payment and collection for the company.
- Cross-sells and up-sells customer orders using their purchase history, tastes, preferences and other info by suggesting additional merchandise that compliments their selections.
- Manage returns, complaints, and be able to effectively handle customer service issues.
Minimum Education Qualifications
- Bachelor’s Degree
- Masters Degree an advantage
Required Experience:
- The role requires someone with strong track record operating in a successful, high-end luxury goods or exclusive private clients operations.
- 3-5 years of experience working in a luxury service environment, private banking, or related retail industry and/or Luxury, boutique or fashion related industry experience with a client book is strongly preferred.
- Experience working with and managing High Networth Individuals (HNI) & Ultra High Networth Individuals (U-HNI)
- Be familiar with or rapidly learn about the affluent, their lifestyle needs and buying behaviour. And you can operate well as the only person assigned to a one-client account with a solid month-by-month booking to show for it.
- Required to demonstrate friendly, professional phone and customer service skills
- You must be a “people person” and enjoy meeting, greeting and serving people
- Must have a great phone voice, etiquette and friendly demeanor
- Must be able to perform multiple tasks under pressure and stay organized
- Must possess a great work ethic, be dependable and have an easy smile
- Ability to work a full-time flexible schedule, including some early morning, overnight and weekend periods, to work as needed by the client, and to respond to urgent issues at the behest of the client.
- Ability to travel at short notice, must have a valid international passport at all times
Required Competencies:
- Deep Knowledge of the different product categories & brands
- Analytical competencies
- Skin types
- Strong presentation skills
- Negotiation skills
- Persuasion Skills
- Adept business knowledge
- Abilities to organize
- Strong written and verbal communication.
- Strong problem-solving skills
- Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English
- Above average Telesales/Phone Skills
- IT skills
- Customer service skills
- Team skills
- Excellent communication skills
- Time Management skills
Job Title: Concierge Service Executive
Location: Lagos
Job objective(s)
- Tocreate unique experiences for clients who would like to experience shopping for fragrances and personal care products in a different way, whether aiming to reward or indulge themselves, or simply to give great gifts.
Reporting Relationships
- Functionally reportsinto: Head, Innovation Business and eCommerce
- Administratively reports to: Head, innovation Business and eCommerce
- Supervises: None
Duties & Responsibilities
- Acts as a personal fashion, taste, trend, and beauty advisor, to customers.
- Provides personalized shopping recommendations using company’s and 3rd party offerings to create remarkable experiences and packages customers will be willing to pay for.
- Actively listens to customers and then provide them with products that match their expectations and budget
- Seeks out referrals from satisfied clients in order to build a significant client portfolio of repeat customers.
- Use deep product knowledge and familiarity with all product information to conduct demonstrations and use of samples to stimulate interest and usage.
- Has above average customer service skills, demonstrated by doing what is necessary to ensure customer satisfaction
- Cross-sells and up-sells customer orders using their purchase history, tastes, preferences and other info by suggesting additional merchandise that compliments their selections.
- Manage returns, complaints, and be able to effectively handle customer service issues.
Minimum Education Qualifications
- Bachelors degree desirable
- Masters Degree an advantage
Required Experience:
- A socially aware and socially active person, with knowledge of events, the fashion trend and lifestyle happenings as an early adopter.
- Active on social media, keen interest following influencers and having yourself a significant following on the most popular social media platforms
- Telephone selling skills: must have a great phone voice, etiquette and friendly demeanour
- Strong communication skills, especially written and oral.
- Very active on social media and understands how to use that for social selling and referral building
- Must be a “people person” and enjoy meeting, greeting and serving people
- Must be able to perform multiple tasks under pressure and stay organized
- Must possess a great work ethic, be dependable and have an accommodating attitude
- Ability to work a full-time flexible schedule, including some early morning and weekend periods, to work as needed by the client, and to respond to urgent issues at the behest of the client.
Required Competencies:
- Deep Knowledge of the different product categories & brands
- Analytical competencies
- Skin types
- Strong presentation skills
- Negotiation skills
- Persuasion Skills
- Adept business knowledge
- Abilities to organize
- Strong written and verbal communication. Strong problem-solving skills
- Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English
- Above average Telesales/Phone Skills
- IT skills
- Customer service skills
- Team skills
- Excellent communication skills
- Time Management skills
Interested and qualified candidates should send their CV to: careers@montaigneplace.com using the Job Title as the subject of the mail.
Job Title: Driver
Location: Lagos
Job Description
- To ensure the safe transportation of goods and products to designated locations
- To ensure the timely delivery of goods to locations
Duties & Responsibilities
- Operate and maintain transportation vehicles with a focus on safety of goods and products.
- Perform daily pre-trip and post-trip vehicle inspections.
- Fuel the vehicles, ensuring that periodic scheduled vehicle maintenance is completed and reported.
- Prepare trip reports – accident and incident reports as necessary.
- Coordinate the schedule for major or periodic vehicle maintenance with management and staff to minimize service interruptions.
- Maintain log of vehicle maintenance.
- Key Performance Indicators:
- Integrity of vehicle maintenance log book
- Good maintenance and servicing of vehicles
- Timely delivery of goods to all locations
- Accurate documentation of each delivery
Minimum Education Qualifications
- Minimum of a West African School Certificate with good defensive driving record
Required Experience:
- Minimum of 5 years’ experience
- Required Competencies
Knowledge:
- Vehicle maintenance
- Major roads within the metropolis
- Safety and precautionary measures.
Skills:
- Communication skills
- Time management skills
- Interpersonal skills
Interested and qualified candidates should send their Application Letter and CV to: hrexecutive@montaigneplace.comusing the “Job Title” as the subject of the mail.
Application Deadline 30th July, 2019.
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