Fadac Resources and Services – Our client, a manufacturer of paper cups, bags and boxes with over 4 years in production and branches cutting across Abuja, Port Harcourt and major clients nationwide is in need of:
Job Title: Customer Service Representative
Location: Victoria Island, Lagos
Responsibilities
- Manage office supplies stock and place orders
- Prepare regular reports on expenses and office budgets
- Maintain and update company databases
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers’ accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Manage company’s social Media Accounts
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process.
Requirements
- Must be a Female applicant
- Minimum of OND in Mass Communication or any related field
- 2 – 4 years proven work experience as an Customer service Officer or in similar role
- Close proximity to the Island
- It requires FIVE working days.
Deadline: 27th June, 2019.
How to Apply
Interested and qualified candidates should send their CV to: thelma.o@fadacresources.com Using the “Job Title” as the subject of the mail.
Leave a Reply