Lorache Group – Our client, an Internet Service Provider (ISP) with large base of customers across different locations in Nigeria and beyond have an opening in the positions below:
Job Title: Customer Service – Technical Support
Location: Lagos
Summary
- Call Center Supervisors help train and motivate call center representatives as they answer questions, handle complaints, and provide support for customers
Deliverables
- Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
- Ensuring agents understand and comply with all call center objectives performance standards, and policies.
- Coaching and cultivate the knowledge and skills to provide excellent service to customers.
- Answering agents questions regarding best practices or difficult calls.
- Identifying operational issues and suggesting possible improvements.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities and taking corrective actions, if necessary.
- Preparing reports and analyzing data to assist management as they determine call center goals.
- Working with other supervisors and management team members to support agents and maximize customer satisfaction
- Emphasis on first level trouble shooting and concern redressal
- Maintain and build lasting customer relationships by ensuring concern attended are resolved
- Build customers’ interest in products and services for all queries been attended
- Monitors individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets.
- Monitors service calls to observe employee demeanor, technical accuracy and conformity to company policies.
- Answers questions and recommends corrective services to address customer complaints.
- Determines work procedures, prepares work schedules and expedites workflow.
- Study and standardizes procedures to improve efficiency of subordinates.
- Maintains harmony among workers and resolves grievances.
- Prepares composite reports from individual reports by subordinates.
- Reviews PBX data to monitor the customer experience and subordinate statistics
Requirements
- Leadership Skills
- Time Management.
- Problem Solving.
- Customer/Client Focus.
- Computer knowledge
- Analytical and efficient
- Internet and Tech savvy
- Customer query resolving skills
- Sales Acumen
- Customer focus
- Excel knowledge (Must)
Qualifications:
- Must be a graduate with 3 – 5 years experience on customer care supervisory role.
Language Speaking:
- Fluent in Hausa, Igbo, Yoruba and English.
Job Title: Regional Sales Manager (RSM)
Location: Lagos
Job Summary
- To strategize the increase in sales revenues, building clients profile across all region and maintain customer relationships within an assigned region area.
Responsibilities
- Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.
- Supervise sales teams, channel sales partners, corporate sales, territory sales managers
- Recruit sales teams for territories
- Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.
- Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.
- Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.
- Implements trade promotions by publishing, tracking, and evaluating trade spending.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
- Accomplishes sales and organization mission by completing related results as needed.
Qualification
- BSc/BA in Business, Marketing or any related field
Requirements:
- Proven experience in telecom/ISP
- Minimum of 7 years in a managerial position
- Proven track record of increasing sales and revenue
- Ability to develop sales strategies and use performance KPIs
- Proficient in MS Excel/Word, PPT
- Excellent communication skills
- Organizational and leadership ability
- Problem-solving aptitude.
Skills and Qualifications:
- Meeting Sales Goals,
- Motivation for Sales,
- Territories Management,
- Presentation Skills,
- Performance Management,
- Emphasizing Excellence,
- Negotiation,
- Results Driven,
- Sales Planning,
Job Title: Revenue Assurance & Internal Audit Executive
Location: Lagos
Job Summary
Revenue Assurance:
- To support and deliver in the execution of the cost and revenue assurance for all products and services relating to all the revenue streams
- Production and analysis of end to end reconciliation from source, though to billing and ensuring that all events are received and processed in a timely, complete and accurate manner.
- To develop, improve and support automation and efficiency of all required business process and revenue assurance models for all products and services related to all revenue streams
- To work with all product owners to ensure controls are in place to support the lead to cash process for all revenue streams.
- Analyze and report clearance of exceptions from all provisioning and billing systems
- To provide comprehensive revenue risk analysis to drive internal improvements through prioritization of tasks or resolution activity to mitigate risks.
- Support in fraud management control frame work for reducing fraud activities
- Prepare and submit monthly report on the activities carried out Perform any other duties assigned.
Internal Audit:
- Assist in analyzing existing process and strengthen the same
- Obtain, analyze and evaluate accounting documentation, previous reports, data, flowcharts etc.
- Assist in reviewing the reliability and integrity of financial information and the means used to identify, measure, classify and report such information.
- Prepare and present reports that reflect audit’s results and document process Follow up on action points for effective closure and documenting the same.
- Conducting surprise checks and report on the various activities
- Identify control / procedural variances and recommend risk aversion measures and cost savings.
- Prepare and submit monthly report on the activities carried out
- Perform any other duties assigned.
Key Requirements
- Minimum 3 to 4 years of similar role within financial environment, technology, telecom or financial sector
- Chartered Accountant ACA or ACCA
- Attention to detail and financial impact
- Willingness to keep hands on clay
- Very strong analytical and problem solving skills
- Good communication skills Good and positive attitude.
- Well versed with MS office especially with Microsoft Excel and Microsoft Access. Knowledge of SQL shall be an added advantage
- Dedicated and self-motivated able to communicate to all levels and influence change, results driven
- Ability to manipulate large amounts of data and to compile detailed reports
- High attention to detail and excellent analytical skills.
Job Title: Territory Sales Manager (TSM)
Location: Lagos
Job Summary
- To ensure increase in sales revenues and maintain customer relationships within an assigned geographical area.
Responsibilities
- Devise effective territory sales and marketing strategies
- Handling a territory with 30-50 Base stations, SNS/40-50 Dealers and Key retail outlet.
- Handle a team size of around 10 direct repartees.
- Recruitment of Dealer/Distributors.
- Collection from Dealers & Key retail outlets
- Target vs Achievement- Daily/Weekly/Monthly
- Direct Sales to SMEs
- Company owned Shop Management-admin/branding.
- Organizing BTL activities to enhance the sales.
- Work on Low fill BTSs
- Performance management
- Finding ways to ensure efficiency of sales operations Maintaining customer relationships
- Setting and meeting sales targets to increase revenue
- Analyze data to find the most efficient sales methods
- Meet with customers to address concerns and provide solutions
- Discover sales opportunities through consumer research
- Present products and services to prospective customers
- Participate in industry or promotional events (e.g. trade shows) to cultivate customer relationships
- Conduct training in sales techniques and company product attributes
- Assess sales performance according to KPIs
- Mentoring team
- Monitor competition within assigned region
- Prepare and submit reports to Regional Sales Manager
Requirements
- Proven experience in telecom/ISP/FMCG
- Minimum of 5 years in a supervisory position
- Proven track record of increasing sales and revenue; field sales experience is preferred
- Ability to develop sales strategies and use performance KPIs
- Proficient in MS Excel/Word, PPT
- Excellent communication skills
- Organizational and leadership ability
- Problem-solving aptitude.
Qualification
- BSc/BA in Business, Marketing or any related field.
Job Title: Account / Internal Audit Officer
Locations: Port Harcourt, Rivers and Lagos
Job Responsibilities
- Ensuring proper accounting of fixed asset transactions
- Conduct regular fixed asset physical verification exercise
- Ensuring that fixed asset register is always reconciled with physical asset verification
- Goods receipt: goods receipt into restricted store
- Goods receipt into asset register
- Capitalization of Asset under construction
- Asset transfer
- Asset disposal
- Asset scrapping
- Depreciation.
Relevant Qualifications
- B.Sc / HND or its equivalent in Accounting
- ICAN or ACCA is an advantage
- Good excel skills
- Good interpersonal skills
- Inclination to learn and grow
- Minimum of 4 years experience in an Accounting job is required
- Team player.
Job Title: Corporate / Enterprise Sale Manager
Locations: Lagos & Port Harcourt
Detailed Description
- A candidate who will be able to Motivate and guide sales teams to improve performance and achieve set goals
- An applicant who can collaborate with the marketing, advertising, and production heads to develop and implement plans effective for enhancing sales and overall company performance
- An applicant who will ensure marketing objectives and activities are in line with sales targets
- A candidate that will Conduct surveys and research to gather information regarding market trends, potential leads, and sales opportunities
- An applicant who can compile, analyze, and interpret sales data to provide reports to management on performance
- An applicant who will ensure provision of proper after sales support and services to clients
- A candidate who can prepare and present to management periodic budgets/sales forecast
- An applicant who can organize meetings to discuss sales activities and take decisions on strategies necessary for improvement.
- Develop and implement programs effective for enhancing sales performance
- Overseeing the hiring and training of their firm’s sales staff to ensure an effective team that delivers increased sales performance.
- In performing their duties, corporate sales managers reach out to customers through emails and phone calls to offer them products and services.
- Delivering of sales pitches and presentations to clients where they highlight the benefits their products offer to customers and encourage them to make a purchase.
- To be effective on his/her role, the corporate sales manager discusses with customers to find out what exactly their needs are and assist them in selecting appropriate product/service that suits the desired specifications.
Requirements
- Bachelor’s degree/HND in a Business-related field.
- 5-7 years of experience from ISP (Internet Service Provider) telecoms industry.
How to Apply
Interested and qualified candidates should forward their Resume /CV to: jobs@lorachegroup.com and lorachevacancy@gmail.com Using the position and location applied for as subject of the mail.
Note: Only shortlisted candidates will be contacted
Application Deadline 30th June, 2019.
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