ipNX is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.
We are recruiting to fill the vacant position below:
Job Title: Senior ipNX Technical Support Engineer
Job ID: 28
Location: Lagos
Department: Service Assurance
Function: Technical Support
Reporting to: Service Assurance Manager
Travel Frequency: Seldom
Purpose of the Job (Brief)
- Provide advanced (2nd) level off-site technical support for all ipNX services: Data connectivity, Internet services, and Voice services etc.
- To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.
Expected Key Results
- Incident Management (Complex/advance Call Resolution)
- Prompt Response to inbound calls and emails
- Timely Escalation/feedback to relevant units.
- Preparing Technical Reports
Educational Qualifications & Functional Skills
- (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics Engineering CCNP
- Advanced level knowledge of telecommunications, IP design, and implementation skills, & in-depth knowledge of IP Network.
- Ability to find the solution to complex network problems through creative thinking, analytical reasoning and past experiences along with available resources and information.
- Resourceful team player who excels at building trusting relationships with customers and colleagues
- Innovative problem-solver who can generate workable solutions and resolve complaints.
- Excellent business communication skills both verbal and written.
Work Experience:
- Internetworking Voice and Data Advanced VoIP Protocol Analysis andTroubleshooting, TCP/IP Protocol Analysis and Troubleshooting, Linux and Windows operative systems
- A hands-on experience with the following is a must: IP Routing, MPLS, BGP, QOS, VPN technologies both layer 2 and 3.
- At least 4 years work experience in similar role.
- Knowledge and experience with network security (IPSec Firewalls) is desirable.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organisations
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Territory Manager
Job ID: 33
Location: Lagos Island, Lagos
Department: Network Services Division
Function: Business Development
Reporting to: Head, Corporate Sales
Location: Island
Travel Frequency: Rarely
Job ID: 33
Location: Lagos Island, Lagos
Department: Network Services Division
Function: Business Development
Reporting to: Head, Corporate Sales
Location: Island
Travel Frequency: Rarely
Purpose of the Job
- The Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned territory.
- The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.
- The territory manager manages and oversee account managers working within the given territory.
Expected Key Results:
- Achieve set revenue growth.
- Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
- Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
- Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
Educational Qualifications & Functional Skills
- B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
- Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
- Good Microsoft office suite competence, CRM competence, including Visio
- Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
Work Experience:
- At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
- Must demonstrate interpersonal capabilities
Other Requirements:
- Customer Focused
- Understanding of Strategic Accounts
- Action oriented
- Result Driven
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Business Analyst
Job ID: 24
Location: Lagos
Department: Network Services Division
Function: Business Development
Reporting to: Head, NSD
Travel Frequency: Rarely
Purpose of the Job
- The Business Analyst is responsible for analyzing business processes within the company and recommending projects to improve the effectiveness of those processes.
- Understand the structure, policies, and operations of the division’s service delivery operations. Interface with the customers to understand their requirements.
- Bridge the gap between the business problems and the technology solutions. Business performance analysis.
Expected Key Results (Detailed KPIs):
- Business Scope and Specification Management
- Conduct feasibility studies, from a technological and organizational perspective, and document findings
- Complete cost-benefit analysis on implementing changes to business processes, products or business unit structure
- Document ‘as is’ and ‘to be’ processes and describe the changes required to migrate to the ‘to be’ capability.
- Contribute to developing business cases to quantify current costs to serve; investment in project; and return on investment
- Market Assessment and Competitive Analysis
- Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
- Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
Educational Qualifications & Functional Skills
- B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
- Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
- Good Microsoft office suite competence, CRM competence, including Visio
- Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
Work Experience:
- At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
- Must demonstrate interpersonal capabilities
- Must demonstrate ability to model data and processes, experience in implementing process change and producing supporting documentation, documenting and executing test scripts experience, experience in writing business functional and non-functional requirements documents and business cases. Understanding of user needs and a business outcome approach. Experience in use case documentation.
Other Requirements:
- Customer Focused
- Action oriented
- Result Driven
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: ipNX Technical Support Engineer (i-TAC Engineer)
Job ID: 22
Location: Lagos
Department: Service Assurance
Function: Technical Support
Reporting to: Service Assurance Manager
Work Schedule: Shift
Travel Frequency: Seldom
Purpose of the Job
- Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc.
- To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.
Expected Key Results (Detailed KPIs):
- Incident Management (First Call Resolution)​​​
- Prompt Response to inbound calls and emails
- Follow up on unresolved complaint/ open tickets to closure
- Timely Escalation/feedback to relevant units.
- Preparing Technical Reports
Educational Qualifications & Functional Skills
- (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering
- CCNA, CCNP (Desired)
- Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
- Excellent business communication skills both verbal and written.
- Work Experience:
- A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
- Knowledge and experience with network security (IPSec Firewalls) are desirable.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
Deadline: 31st July, 2019.
Method of Application
Interested and qualified candidates should:
Click here to apply online
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