GitLab Inc. is a company based on the GitLab open-source project, helping developers collaborate on code to build great things and ship on time. We are an active participant in our global community of customers and contributors, trying to serve their needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write. We value results, transparency, sharing, freedom, efficiency, frugality, collaboration, directness, kindness, diversity, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more.
We are recruiting to fill the position below:
Job Title: Manager, IT
Location: Nigeria
Remote: This is a remote position based anywhere.
Responsibilities
- Build, scale and manage our IT Operations and Helpdesk teams to support our needs as distributed company
- Work with PeopleOps to enable smooth onboarding/offboarding of all team members, ensuring that
- All hardware is available day one
- Governance and deployment of software and SAAS is automated and aligned with GitLab policies
- IT Onboarding/101 are regulary conducted, and enable team members to get comfortable working in their new tools
- A clear channel of feedback to improve the efficacy of the above
- Be the IT Expert at GitLab – Come with Solutions, not a Practice of No
- Hold regular 1:1’s with all members of the IT Teams
- Triage and manage priorities of IT HelpDesk and Operations
- Represent the IT team in different company functions – be an advocate for modern, efficient, SIMPLE solutions
- Create and execute a plan to develop and mature our IT capabilities
- Regularly give IT group conversations
- Embed an asynchronous, distributed philosophy in everything you do
- Collaborate with all functions of the company to ensure IT needs are addressed
- This position reports to the Director of Business Operations
Requirements
- 2+ years hands on experience in an IT Operations role, and experience managing or working service/support roles.
- 2+ years managing a team of 2 or more IT Administrators
- Experience working with leadership to execute on strategic IT investments, and creatively meeting the non-homogeneous needs of a technically savvy, specialized userbase in our R&D, go-to-market and G&A teams
- Contribute to and enable GitLab’s operational strategy — enabling distributed and asynch operations, and empowering our end users to take direct action
- Experience growing a team in a fast-paced, high-growth environment
- Demonstrably deep understanding of IT Operations and Service/Support needs in a high-growth technology company
- Ability to reason holistically about end-to-end Enterprise ecosystems: from online sales portals to marketing tools to GCP
- Hands on experience working with Python
- Experience building and maintaining automation and integration of enterprise IT SaaS platforms
- Experience building corporate IT knowledge bases and writing policies/processes
- Experience with open source tools
- Be passionate about DevOps, or its principles, especially in applying software engineering principles to IT Operations and Services
- Strong written and verbal communication skills
- Share and work in accordance with our values
- Must be able to work in alignment with Americas timezones
- Successful completion of a background check
How to Apply
Interested and qualified candidates should:
Click here to apply online
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