Latest Vacancies at 3Line Card Management Limited, 3rd June, 2019

3Line commenced business with the primary aim of using technology to make financial services easily accessible to the financially excluded. We believe this is a basic human right, and 3Line is our platform for achieving this purpose. We do this by being a one stop shop for electronic payments service. Our infrastructure processes transactions across multiple electronic channels. We focus on four key areas: Card scheme (FreedomCard), Transaction Switching & Processing, Agent & Branchless banking and bespoke electronic payment application development.

We are recruiting to fill the position below:

Job Title: Software Developer

Location: Lagos

Overview

• In line with the company’s strategy for expansion and market dominance,the company is looking for a talented individual with the technical expertise to fill the role of a Software Developer.
• The role will be responsible for the development and the implementation of functional web based products, mobile applications/infrastructures and payment solutions Fintech, MFS, VAS, Billers etc .

Detailed Job Description

• Develop and document optimized source codes critical to the execution of tasks in the software development life cycle.
• Design and implement customized Java, and mobile app products/infrastructures
• Ensure the development of mobile applications is consistent with original design.
• Ensure software meets all requirements/specifications in line with quality, security, modifiability, and scalability.
• Develop software architectures and user- friendly interfaces.
• Perform user authentication and authorization between multiple systems, servers, and environments
• Create databases that represent and support business processes.
• Collaborate with the technical and business team to deliver innovative, highly-scalable client-facing software solutions in a timely manner.
• Collaborate with business development and customers Support teams to resolve technical issues in a timely manner.
• Maybe required to deliver support service on specific projects at clients’ location.
• Application/Application Server Upgrades and Maintenance
• Update operational application servers as required in order to meet security, performance, availability, and capacity goals for all company’s services on an ongoing basis.
• Participate in and certify upgrades and patches of the applications and application servers in the company’s Operating Environment.
• Certify proof of concepts during evaluation for the purchase of new applications/application servers for all company’s services.
• Implement security policies on operational applications and application servers as prescribed by the Information Security personnel on an ongoing basis

Required Qualifications/Experience

• First Degree in Computer Science or any Science related discipline. An Advanced Degree in any related field will be an added advantage
• Relevant professional certifications/membership
• Minimum of 3 years’ experience in Java, PHP, and mobile application development.
• Experience in the PSSP/VAS/Fintech space
• A proven track record in coding and software development
• Proficiency in Java, Java EE Hibernate, Spring,EJB , PHP CodeIgniter, Laravel , JavaScript, Android development using
• Java or Kotlin, iOS development using Swift and/or Objective-C
• Understand the fundamental design principles behind a scalable application
• Ability to discern user requirements and develop specifications
• Knowledge of web standards
• Knowledge of Internet protocols, database management systems, and control systems
• Familiarity with consumer privacy and payments industry compliance requirements
• Sound business acumen
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication
• Exceptionally self-motivated and directed.

Job Title: Customer Services Representation

Location: Lagos

Job Summary

• Responsibilities: Serves customers by providing product and service information; resolving product and service problems.

Job Functions

• Identify and assess customers’ needs to achieve satisfaction
• Use the organizational Enterprise System
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Answer questions about warranties or terms of sale
• Act as the company gatekeeper
• Suggest solutions when a product malfunctions
• Handle product recalls
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records.
• Compile reports on overall customer satisfaction
• Read from scripts
• Handle changes in policies or renewals
• Resolve customer complaints via phone, email, mail or social media.

Requirements

• High School Diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Are you a focused service oriented person with good communication skills both written and verbal.
• Good organizational and problem solving skills

Deadline: 7th June, 2019.

How to Apply
Interested and qualified candidates should send their Application and CV to: humanresources@3lineng.com Using the “Job Title” as the subject of the mail.