Fresh Job Openings at Jumia Nigeria, 9th July, 2019

Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey in the position below:

Job Title: Manager, Queue Management

Location: Lagos

Responsibilities

• Responsible for overall Country SLA performance – Buyer Promise, Vendor Promise and Customer Returns
• Manage the overall queue pipeline for Warehousing and Logistics functions
• Responsible for Loss Management, Control, and Reduction, drive initiatives and projects to ensure a periodical reduction of shipment losses
• Lead all investigations of shipment theft and loss
• Tracks and reports progress on key metrics specific to SLA Management
• Conducts regular audits of activities related to functional area and educates the team on quality errors
• Lead process improvement initiatives, executidon, and rollout
• Work with external stakeholders to understand and investigate their feedback into the service/function/product provided;
• Identify the opportunities and potential risks at various flows in Supply chain
• Driving special projects designed to maximize efficiency and increase production and quality.
• Monitoring queues to ensure SLAs are maintained and assign tickets to appropriate resources for troubleshooting and ticket resolution.
• Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once an incident is resolved
• Facilitate resource allocation based on work-load.
• Preparing daily reports on Incidents/Change/Problem tickets and SLA status

Professional Skills & Qualifications

• At least + 4 years’ experience in various fields of Supply Chain.
• Process-oriented, well-organized with a high level of attention to detail.
• Excellent analytical ability; ability to leverage analytical work into action-oriented reporting and plans of action.
• Ability to articulate the right findings using the data.
• Advanced knowledge in the following computer programs: Word, Excel, and PowerPoint.
• Excellent Communication skills & flexibility to work in different environments.
• Good reporting and presentation skills with a keen eye for detail
• Excellent written and oral communication skills, with the confidence to interact at all levels of the organization
• Personal drive with a sense of urgency and an ability to demonstrate a strong commitment to managing initiatives to a successful conclusion
• Experience or high level of comfort in logistics operations.
• Demonstrated ability to work in a fast-paced and competitive environment.

We Offer

• A unique experience in an entrepreneurial, yet structured environment.
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Lead, Logistics Dispatch – Jumia Food

Location: Lagos
Job Type: Full Time

Responsibilities

• Jumia Food is an online food ordering site that allows consumers to conveniently order meals of their choice from their preferred restaurants, and have them delivered straight to their home / office.

In particular, you will:

• Provide lead oversight and direction across all shifts of dispatch personnel.
• Coordinate training of new hires and existing dispatch personnel.
• Coordinate the scheduling and shift coverage of dispatch personnel.
• Set up and dispatch shipments with company riders.
• Supervise riders and manage the utilization of equipment.
• Data entry and reporting.

Requirements & Qualifications

• Bachelor Degree from an accrediated university.
• 3 – 5 years of experience in logistics, distribution, operations management.
• Knowledge in Data entry and reporting
• Proven ability to implement process improvement initiatives .
• Strong leadership and interpersonal communication skills, with the ability to manage and develop a team.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth given the challenges that we propose you to take

Deadline: 13th August, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online